Mark Kramer Email & Phone Number

Parker, CO, US

Plano, TX, US

Plano, TX, US

Hanover, Maryland, US

• Engineering Supervisor, Utility Telecom DivisionManages a teams of network engineers, transport engineers, network fiber planners, designers, and drafters including Core Network Design, Edge Engineering, Transport.
• Manage multiple network teams to support our clients in Core Network Design, Edge Netowrk design, and Transport engineering.
• Formulated Long Haul Fiber Planning and Design Documentation Standards to provide clients consistent quality deliverables.
• Built a document library to provide Clients examples of various services in areas so we can partner with them for long term business success.
• Building business relationships with key stakeholders for each client to ensure long term success for both the client and Actalent.
• Ensured my internal team has the tools to perform their role effectively, while ensuring that we are meeting our milestones on time and at/under budget.

Minneapolis, Minnesota, US

• Managed 4 teams of network engineers, analysts, and designers supporting WAN / LAN capacity needs, energy management grid requirements, telephony needs, and design documentation within network operations.
• Led voice team in preparation of COVID 19 Pandemic work from home change, in rolling out soft phone application for critical operations teams.
• Developed process overhaul for WAN / LAN Test and Turn Up team in partnership with various departments and vendors, gaining better efficiencies due to insourcing of this function.
• Upgraded (5-year-old) operating system for ~700 routers and 800 switches which yielded better resiliency and stability in network, fixing bugs and adding new functionality.
• Created design team from the ground up, collaborating with engineering to move some functions to design team inclusive of determining WAN connectivity, resulting in standard diagrams, and consistent documented critical.

Stamford, Connecticut, US

• Headed team of engineers that supported capacity needs, integration, and operational support for core optical networks within North and South Carolina Region.
• Overbuilt new regional transport DWDM network to support 24Tb of traffic, providing service to entire region meeting capacity needs until 2027.
• Managed multiple augments for expanding bandwidth needs as GigE to homes rolled out to market and proactively utilized reporting on capacity to identify trends which require additional capacity by resourcefully.
• Created integration plans to bring 6 Legacy hubs into greater network involving major fiber builds, ensuring new routes are in tolerance of equipment standards, upgrading and cutting in new nodes, increasing network.

Denver, Colorado, US

• Oversaw team that supported growth, integration and maintenance of core IP and Ethernet network.
• Supervised multiple projects for growth and upgraded to core IP and Ethernet network, improving capacity and health of network.
• Updated and creation of processes, ensuring clear, consistent expectations, handoffs, and clean network deployments.
• Completed software upgrade to Juniper and Cisco network devices, delivering feature enhancements and increasing stability.

Broomfield, Colorado, US

• Served as lead on COIT team that assisted new products and platforms.
• Filled role as senior manager for 3 months for team which included managing 18 team members, day-to-day operations, escalations, which led to consolidation with Level 3 teams and a clean transition.
• Created job-aides and trained team on new systems, products, technologies, including: MEF compliant products, Cisco and Juniper technologies, off-net Ethernet, and system automation.
• Transitioned new proven products and technologies to core business by creating and updating M&P's, job-aides, training, and, supporting post-transition, resulting in smooth transition of products and systems.

Broomfield, Colorado, US

• Built, tested and activated Layer 2 & 3 products.
• Completed daily order management and off-net resolution, partnering with other internal organizations to provide customer services on-time.
• Utilized Exfo testing for Ethersam Ethernet services, and React for TDM testing, ensuring product throughput, latency and class-of-service SLA’s were met.

Broomfield, Colorado, US

Directed network and customer facing service delivery teams. Oversaw teams of 10 - 14 technicians to build, validate and activate transport services from DS0 - OC192 (10G). Served on several integration teams as companies were acquired, streamlining and mapping processes, systems, and teams.