Long awaited leave, renovations.

• Managed Technology Operations & Infrastructure at iSelect, focusing on incident mitigation and ITIL/Agile workflows.• Led EUT Services & Infrastructure team, vendor contract management and reporting directly to the CTO.

- Service Management of MSP, EUT & IDAM global project teams.- Executive Management Member reporting to CEO- Concurrent project management of 8-15 projects- Critical service and project management for customers such as airlines, government and medical.- Delivered process improvements using ITIL & Agile methodologies.

Management of BAU/Project service management for Victoria Police- Role expanded to all BAU/project teams to ~45 engineers and 2 operations managers.- ITIL & Agile methodology used across BAU and project delivery.- Designed and delivered bespoke web-based patch management appliance to aggregate, dashboard and report on every infrastructure device across multiple technology types. Coded internally.- Critical/urgent issues to be addressed impacting many 1000’s of endpoint front line remediated by collaborating with internal teams and addressing root cause issues.- Complete turnaround of delivery team morale and unity developing a greater engagement & enthusiasm to perform.- In approx. 9mth raised the VicPol account to praise status.- The monthly ticket count dropped from approx. 30k to 9k with many queues reduced to highly responsive state within SLA.- Established great relationships with VicPol staff at many layers to gain grass roots critical feedback.- Reported directly to senior VicPol management stakeholders.

- Operational management of 24 engineers across 5 teams (Storage, Compute Infrastructure, EUT and Mid-range)- ITIL & Agile methodology used across BAU and project delivery.- Removed operational blockers hindering a number of major projects.- Complete turnaround of delivery team morale and unity developing a greater engagement & enthusiasm to perform.- In approx. 9mth raised the VicPol account from complaint to praise status.- Established great relationships with VicPol staff at many layers to gain grass roots critical feedback enabling focused improvement.

ME Bank Infrastructure Consultant- Provide analysis and corrective strategy on compute wastage- vSphere vOperations strategy to provide ongoing governance reporting- Multi-cloud infrastructure consulting- Consult on vendor operational requirements

- Responsible for delivery and governance of infrastructure to development, test and production environments within the digital services automation team- Delivery of banking application integration/automation- Support to test and automation development teams- Development and deployment of Pega Robotics Automation systems SOE- Engagement of off/on shore BAU and vendors- Collaborating with Architecture teams to ensure best fit design and operational life-cycle- Infrastructure involved, vSphere, Pega Studio (Visual Studio), MS SQL Server, Windows 2016, load balancers, firewall and rev/internet proxies.- Environment spanned On-Prem vSphere, Azure and AWS- Combination of ITIL and Agile methodology

- Virtualization / Hardware Infrastructure Management (Worksafe Victoria / TAC)- vSphere, vRealize Operations Manager, vRealize Orchestrator focus.- 22 Site / 1200+ Server infrastructure management- 2.5K internal / 200K+ external user- AWS hybrid migration/integration preparation- ITIL Methodology

- Implementation project Fortinet unified threat management and analyzer solution for Eye & Ear Hospital Melbourne- Implementation project Fortinet unified threat management, content filtering and analyzer solution for Public Trustee of Queensland- Presales technical architecture - Solution architect for Vision Super eDir to AD roll out- VMware, NetApp, HP EVA & Dell Equalogic virtualization & storage project delivery

Implementation and technical document writing for Sherpa project. Sherpa delivered disaster recovery facility with stringent compliance for business technology. Delivery involved the fail over environment for bank transaction reconciliation system. Systems involved VMware, Windows Server and ReconNet accounts reconciliation system.Overall solution prepared for vSphere SRM deployment

Simultaneous contract rolesBongiorno Financial Planners- Reported to CIO/CEO- Infrastructure management / team lead- Equalogic / NetApp storage, vSphere, Windows Server, Exchange & SQL Server.- Financial application supportDiversified - Reported to CIO Head Office, Maine, USA. - Infrastructure management / team lead- vSphere, NetApp storage, Fortinet SecurityMelbourne Grammar Girls School - Infrastructure architect & management- Extend J2EE application development- Groupwise messaging- eDirectory / AD integration

- Lead solution architect- Identity & Access management specialists- Novell Platinum reseller- Awarded most Innovative Novell Reseller Asia Pacific 2003- Lead team of more than 20 Novell solution specialists- Delivery of application development projects to clients such as RMIT(William Angliss) & Overseas Projects Corporation of Victoria, Kingston & Port Phillip city councils- Extend application server (J2EE/J2ME) / Portal implementations- Shortlisted on United Nations portal project 2003 ($32M) / OPCV partnershiphttp://www.arnnet.com.au/article/64622/digital_persona_scoops_novell_award/

- Lead Novell solution architect- eDirectory / IDM / SSO, ZenWorks desktop management, BorderManager proxy, GroupWise messaging, Windows / Novell hybrid solutions- Windows Server, SQL Server and Exchange deployments

- Network support for Wool Corporation, SOE Windows desktop development- Support to all Victorian water utilities, South East Water, Yarra Valley Water, City West Water and Melbourne Water.- DECNet to Windows NT 4 Server migration- NetWare / Windows Server support

- NetWare / SCO Unix support - CBA Accounting system platform- Hardware support- Novell CNE

- NetWare support to reseller network- Hardware support- Electronics repair management (Team of 6 technicians)

- Customer service- PC Assembly- Component level repair- Introduced to PC networking PC NOSCareer path change from electronics to IT.