Mark Maddox Email & Phone Number

Denver, Co, Us

o Lead the infrastructure team composed of Colas ISS Architect and Engineers and also manage global projects (multiple continents) focused on Microsoft technologieso Participate in design activities, record engineering decisions made during the design sessions, validate that infrastructure development is within the budget constraints of program plan.o Design infrastructure to increase the sufficiency of instrumentation, active monitoring, and alerting.o Perform necessary quality analysis, conflict resolution, consistency analysis, impact analysis, and verification of technical requirements.o Implement infrastructure projects and transition rollout to an infrastructure support teamo Work in a matrixed environment in a worldwide organization where ultimate decision making is not under Colas ISS responsibilities.o Leading effort to build an elastic infrastructure cloud based Azure infrastructure.

Brookfield, Wisc., Us

o Partnered with project management, demand management, and leadership to prioritize project deliverables against strategic business needs. Navigating legacy policies delivering of much needed security solutions to the internal and external customers.o Continually developed cooperative business relationships with internal partners which resulted in timely delivery of solutions. This always balanced cost with performance, several projects were brought in under budget.o Prepared comparative architectures, on-premise, hybrid, and cloud, for various products presenting pro/cons and cost comparisons. Discussed trade-offs and recommended best solutions to customers.o Collected requirements and collaborated with internal and external resources to develop and document IT infrastructure solutions for new or existing environments. Ensured adherence to established technology standards.o Followed and provided feedback on IDLC. Ensured well-documented and roadblock free lifecycle. This led to recognizing a failing in the process and implementing a vendor supportability sign-off step for supporting party acceptance of designed architecture.o Worked data science to optimize dashboard reporting on infrastructure lifecycle and delivery.o Collaborated with internal and external solutions providers to ensure requested implementation met or exceeded current security requirements.

Denver, Colorado, Us

o Provided onsite management and mentoring of technical support teams Interacted with end users and management in the delivery of technology services.o Led daily tactical decision making and projects.o Aligned tactical efforts to strategic goals and initiatives.o Made highly technical decisions based upon previous work experience and industry best practices.o Performed remote jobsite evaluations and support.o Procured IT, software, network, telecom, audio-visual, end user computing, and printing equipment and establish ongoing support.o Participated and assisted in driving the knowledge management process.o Documented, tracked and monitored service requests and problems ensuring timely resolution.o Led and participated in major projects.o Developed and demonstrated an understanding of customer and business needs.o Worked to resolve escalated customer and vendor issues.o Managed Help Desk resources for optimal performance by increasing first call resolution. I accomplished this by automating support and improved run book documentation.o Developed and updated plans for new product/service releases.

Us

o Managed Windows server and SQL infrastructure hosted in Microsoft Azure Facilitated new cloud services hosted in Microsoft Azure utilizing automated deployment PowerShell scripts.o Supported Active Directory, DNS, IIS, Hyper-V, key management and System Center.o Supported existing Azure subscriptions as well as onboarding new customer subscriptions.o Collaborated with the development team to create, maintain, and execute custom SQL queries.o Developed and maintained software tools that build, deploy, and automate code management and the software delivery process.o Evaluated web applications deployed into production making recommendations to improve security, scalability, performance, and availability Performed security, vulnerability, and risk assessment of web application infrastructure deployed to Microsoft Azure.o Participated in on-call, production, and application operation and support.o Collaborated (in both written and oral format) with customers and other team members on ideas, designs, and issues (both technical and non-technical).

Brookfield, Wisc., Us

o CO-Managed internal helpdesk of 30 technicians; resourcefully manage and handle an average volume of 13K calls per month supporting 27K internal and external userso Implemented automated incident requests via email and chat solutions, resulting in improved the delivery speed for end user support.o Manage a team of desktop analysts supporting approximately 1,5K domestic and 3,4K external users; leveraged resourceful assistance for both senior leadership and offshore developers, using laptops, desktops, thin clients, mobile devices and virtual desktops.o Successfully managed underperforming teams, motivating and leading to a successful task outcome.o Assigned to spearhead a project team; directed the integration of systems, software and employees from acquisition; evangelized the use of virtual desktops to allow ease of use for acquired employees.o Work collaboratively with peers to establish global solutions, thus promoting standardization and best practices; rustled in the utilization of repeatable support and deployment methodologies.o Collaborated to develop a virtual desktop solution that was flexible, yet provided a very supportable product, reducing delivery, end-user downtime and fiscal impact; developed a use case decision matrix to facilitate/ standardize delivery.o Have worked closely with the entrusted team of professionals to instill a philosophical sense of ownership; behavioral tenets include empowerment, results driven troubleshooting, peer resourcing and solution documenting; this allowed to build excellent teamwork and collaboration, reduce rework, and increased customer trust.o Honored with three top honors for employees.

Brookfield, Wisc., Us

o Served as an integral part of the Systems Engineers team, responsible for designing, testing and implementing solutions for the Windows, Citrix and VMware platforms.o Held accountability for the design and implementation of a 1 Farm, 4 zones, x server Citrix 4.5 implementation crossing 2 security zones; coordinated various disciplines across the enterprise to ensure project timelines were successfully accomplished.o Engineered a solution for the installation and configuration of our File Integrity Monitoring solution to meet PCI standards, entailing repackaging and customizing the install to allow for a dynamic list of agent installation servers, while maintaining an automated registration of the agent.o Facilitated the selection of products to meet our needs for Application Virtualization and Virtual Desktop Management; coordinated the requirements from all the concerned groups and forwarded these to the prospective vendor; performed vendor evaluations and POC score card was utilized to narrow down the list of participants; resulted in a two-vendor solution recommendation, utilizing Citrix XenApp for application presentation and VMware Horizon for virtual desktop brokering.

Denver, Co, Us

o Managed all aspects of IT for a database software and services company; led a remote team based in India, enabling the provision of follow-the-sun support through coordinated efforts and proper level of communications.o Cooperated with each business unit to evaluate needs and provide solutions; handled the design and implementation of a VoIP system to connect our India office with our North American customers.o Integrated Salesforce process workflow through, utilizing message processing through API channels, to initiate automated trouble ticket.o Developed, budgeted and implemented a backup strategy to provide the highest level of data recovery; utilized a disk-to-disk to tape solution, resulting in guaranteed rapid recovery of any resource in the event of an unforeseen disaster.o Designed an automation routine to prepare servers for customer sites, using PXE boot and Kickstart automation routine to fully install and patch the operating system and install the necessary software, without system interaction.o Managed all aspects of telecommunications and network systems, building secure connections between our co-location facility and our customer environments; resulted in a reduced time to resolution for customer issues and increased customer satisfaction rate.o Led international IT staff in the integration of their office with our corporate infrastructure, directing full active directory environment and Exchange 2007, with failover for corporate downtime, increasing the efficiency and reducing the bandwidth needed on both ends resulting in improved utilization of current capacities.o Worked in conjunction with the finance to standardize IT policies and equipment based on employee’s job role; negotiated with current vendors to ensure that we were receiving the best value and locating new vendors to meet the companies growing needs, while maintaining service levels and budgets.

o Managed and coordinated the Windows Server team, accountable for.o the out-sourcing and in-sourcing issues of the Microsoft Windows Server environments.o Worked with system engineers to coordinate application installation; handled the selection, specifications, and installation of all equipment and software.o Developed documentation and tracked internal and customer Windows Server, desktop and host systems, including planning business continuity Provided resourceful escalation support for vendors and the internal ITS department.o Configured, acquired and coordinated the install of Windows Server-related equipment, software and systems with particular emphasis on Windows Server-based network computing systems.o Assisted engineers in resolving all issues associated with network and system connectivity for customers.o Provided Windows Server tuning to achieve maximum system performance and availability.o Produced detailed reports on the status/health of all systems when required Tasked with the cross-team project coordination to obtain, compile, prepare and implement software and hardware; delivered project on-time and within the budget.o Directed the day-to-day tasks of the Windows Server and desktop groups Assisted sales team in the preparation of technically sound, revenue- generating sales proposals.

o Served as a Technical Lead for a team of five Engineers and Administrators, as well as managed design and implementation of ASP and IT Outsourcing customers.o Held full accountability for the budgeting and project management, including writing Statements of Work (SOW) and project proposals; efficiently delegated project roles based on skills and current/projected utilization.o Created and implemented Microsoft Active Directories (2000/2003) to suit individual customer’s current and future networking infrastructures, including Mincom’s Global Active Directory Implementation on six continents.o Managed technical implementation projects from concept to go-live, including scaling software and hardware.o Worked with sales team and customers to plan for new services and upgrades, including designing a computing environment for an E-Commerce hub serving Fortune 500 companies.o Implemented best in class multi-tiered monitoring/alerting systems to provide pro-active resolution to hardware/software issues.o Lead System Engineer for largest IT outsourcing customer.

Us

o Lead team of Application and Technical Engineers in a multi-tier support system for internal and external customerso Architected, tested, implemented and configured the infrastructure for Vroom’s hosted application offeringo Assistant author of the implementation methodology for installation of Vroom products, which was further packaged and sold to other software companieso Implemented support policies and service level agreements with internal departments and customerso Played a proactive role in the implementation of Heat Trouble Ticketing system for both internal and external supporto Senior team member of three major implementations of Vroom’s softwareo Worked with engineering to automate client and server installation procedures to lower implementation costs for both Vroom and customerso Architected and assisted in the deployment of Windows 2000 Professionalo Performed Oracle 8.0.5-8i Jr. DBA work as required. Built instances (NT and Solaris), built and edited tables and imported datao Managed the implementation of a standard installation scheme for DCOM settings

Business Computer Programmer Degree

Bachelor Of Commerce Degree (2 Years Completed)