Mark Melancon, Pmp Email & Phone Number

Austin, Tx

Direct Client Implementation of On Line Banking Software-- Partner with clients to understand business requirements and expectations-- Responsible for implementing online banking solutions for banks and credit unions including websites, mobile apps, text banking, etc.-- Work directly with core processors to apply online banking to customer environment-- Manage deployment of vendors and vendor solutions in online banking applications-- Develop timeline and milestones dates for project-- Design and execute project plans and documentation to deploy Q2 solutions-- Review plan with internal team (Development, Engineering, Customer Support)-- Coordinate essential training for web and mobile devices with training department-- Direct project resources to complete tasks in a timely manner-- Track status and provide updates in relation to overall implementation process

Austin, Tx

Direct Client Implementation of Enterprise Scientific and Medical Research Software.-- Develop plans, coordinate and track projects, including billable tasks to completion-- Manage all aspects of projects, including, Initiation, Planning, Control, Execution and Close of projects to ensure on time and on budget--Conduct client interviews and facility walk through to identify process improvement and recommendations for enterprise implementation.-- Conduct implementation training for core team and major stakeholders-- Manage customer expectations and conflict resolution.Coordinate internally to improve Enterprise Software-- Coordinate with Product Management on client requirements and request for enhancements.-- Develop test cases to improve Quality Assurance-- Design and implement performance testsImprovement-- Identify and implement improvements to Client facing Documentation-- Identify and implement improvements to implementation processes-- Identify and implement improvements to Client Handoff from Implementation to Support-- Identify and implement QA improvements for testing Reporting tool

4005 A Banister Lane Austin, Texas

Job Description: Executive Priority Project to unify licensing solution for all product lines. Product Owner and Product Manager for Cloud Based and Server Based Video Streaming products.Responsibilities and accomplishments:- Reviewed 30 contracts and licenses to ensure corporate compliance.- Communicated within all levels of the company’s organization. -- Negotiated contracts: --- Corrected issues with Terms and Conditions. --- Lowered cost of contract by 15 %. --- Wrote and Implemented End User License Agreement, unifying into a single product agreement. --- Collaborated with Accounting. Identified and corrected 10 % monthly vendor billing error resulting in saving the company $100,000 annually. -- Vendor Delivery: --- Regularly reviewed current state of vendor product delivery. --- Identified and implemented process improvement by Initiating monthly OpEx reporting, identifying expected and actual and vendor cost variances. -- Researched, interviewed, and negotiated with suppliers, obtaining prices and specifications. -- Requirement Definition Development: --- Interviewed internal customers from within all levels of the organization. --- Developed Request for Proposals (RFP). -- Developed Request for Information (RFI). --- Developed Request for Quote (RFQ). --- Managed Vendor submission review and selection process. - Drove cost reduction of 25 % of EPG service by: -- Renegotiated contracts. -- Eliminated unnecessary terms, streamlining delivery. -- Identifying waste within EPG Service. -- Developed Cost analysis and ROI for implementing new licensing model.

San Marcos, Tx

Product Manger of the entire KulaByte product line: - KulaByte Encoder (XstreamLive) – a live streaming video encoder solution. - Server based encoders - Source encoders - including ViperStream, Voyager and Traveller - Virtual Cloud Encoders (Hyperstream)KulaByte Hyrda (WEMS) – a Web based management system for managing KulaByte encoders. Personal successes include: - Defined and Implemented Agile process in conjunction with VP of Development. - XStreamLive v3.0 –Kulabyte’s first Agile managed release. - WEMS v1.0 – Kulabyte’s first Agile only process developed product. - Streamlined process after these releases –simplifying effort for upcoming releases. - Improved User Interface for new web based product – providing screen workflows to development - Project Manager for live events – including SaaS product – Hyperstream - Proven success resulted in gaining additional Product line for MPEG 2TS transcoder.

Product owner of a Saas Live Stream Video Encoding Solution. Working with live streams to mobile devices - Android, iPhones, iPads as well as PC browsers - including Safari, Explorer, Chrome and Firefox via various Content Delivery Netowrks (CDN's) as well as Wowza Servers.

Product Manager responsible for cradle to grave management and development of Digital Photo Kiosks. Developed the requirements, gained consensus on goals and implemented the software development and hardware specifications to meet the customer requirements

Managed the installation and training at Meijer Retailer – 652 kiosks in a total of 163 locations with revenue of over $4M during a 3-month time frame

Established, monitored and applied in personnel reviews the metrics for Customer Care Help Desk including number of incidents closed in a day, average time spent per incident, average length a call takes to resolution, and average number of minutes customer waits on hold

Managed the IT resources for a technology company starting with security during downsizing event, reducing Personnel resources by 25 percentResearched, reviewed and documented response to inquiry and allegations from the Business Software Alliance (BSA) concerning software license abuse within Pixel Magic Imaging of previous IT Manager, resulting in the reduction of a $2M fine and license audits twice a year to a fine of $40K and resulting in no need for continual software license audits

Managed the transition from 3rd party provider of website functionality to in-house development. Negotiated contracts and extended the size of the space at hosting location in Austin with no additional space costs

San Antonio, Tx

System and Application Management for the Point of Sale (POS) system - one of the top 3 applications at HEB.

Developed in C and Unix the Military Personnel Concepts III software.

Developed TAMMIS Software in C and Unix.The Software was a medical supply software utilized in Dessert Shield.

Developed Military Personnel Concepts III for the Air Force in the C Programming Language

Developed Accounting software for small company utilizing Basic-Like structure (Actual programming language was "English")