Mark Docter Email & Phone Number

Grand Rapids, Michigan, United States

● Led the development and implementation of strategic pricing tools in collaboration withData Pod product developers, resulting in over $17 million in added sales margin annually.● Supports and executes innovative pricing strategies, analytical tools, and processes toempower Sales and Marketing in leveraging price as a strategic driver for varying productlines, channels, and customer segments.● Provides extensive training and coaching to Sales Leadership and Sales Representatives onpricing systems, processes, and strategies, enhancing their ability to make informed pricingdecisions.● Partners across departments to identify performance improvement opportunities, influencepricing strategies based on market conditions, and recommended best practices.● Develops and delivers training programs to equip Sales, Marketing, and leadership teamswith effective pricing skills.● Monitors pricing tool usage, KPI performance results, and communicates sales and pricinginsights to Sales Leadership.

Greater Grand Rapids, Michigan Area

● Managed a customer portfolio totaling over $400 million in annual sales, consistentlyexceeding customer expectations through exceptional relationship management and acommitment to their success.● Strategically supported customers in achieving their sales and distribution objectives whilekeeping internal company goals and KPIs at the forefront of business decisions.● Led and organized all essential communication and processes for promotional, LTO, andproduct transition projects.● Regularly facilitated meetings with multi national vendors, internal teams, and customerleadership to help identify and resolve business challenges.● Translated complex data into actionable insights for customer and internal decision-making.● Developed and communicated sales forecasts and inventory demands to ensure adequatesupply.● Created, analyzed, and presented standardized and ad hoc reports regularly, ensuringinsights were communicated effectively to support decision-making processes.● Worked closely with customers and internal inventory teams to find creative and effectivesolutions to reduce or eliminate deadstock, long inventory, and slow moving items.

● Analyzed and implemented distribution markup and pricing strategies for over $300 millionin sales, consistently exceeding pricing accuracy goals.● Led margin training and education initiatives to ensure national accounts' profitability andcontractual compliance.● Managed the collection, retention, organization and administration of customer vendorcontracts.● Built strong relationships with Customers and internal departments to address complexpricing challenges and ensure effective contract management.

Greater Grand Rapids, Michigan Area

● Resolved cash flow issues by collaborating with sales representatives and customer supplychain managers to offer quick and succinct resolutions.● Analyzed trends in customer deductions and worked with stakeholders to streamlineprocesses and offer cost-saving solutions.

Walker, Mi

● Worked in a fast paced environment implementing sales concepts such as suggestive selling and POS to reach specific sales targets.● Worked as a team to increase customer satisfaction. Consistently receive compliments for customer satisfaction through customer surveys.● Responsible for all cash flow in an out of a specific register.

● Led a team in the coordination and organization of a non-profit event to raise funds andawareness.● Successfully raised thousands of dollars with a zero dollar budget through cold calling,creative solutions, and relationship building.

Knapps Corner, Grand Rapids, Mi

● Effectively managed a team of 10+ employees to ensure adherence to company standards, maintain a positive work environment, and optimize operational efficiency.● Managed financial accountability by overseeing all cash flow, including deposits, safe balancing, bank communication, and cash register reconciliation.

Knapps Corner, Grand Rapids, Mi

● Successfully implemented and managed social media campaigns on platforms like Facebook and Twitter to drive significant traffic to the campaign website. Utilized these channels to effectively communicate key messages and foster two-way engagement with potential voters.● Collaborated closely with Facebook application developers to create a customized application that dramatically increased the reach and visibility of the campaign's Facebook advertising efforts.● Designed and developed visually appealing graphics for the campaign website, social media channels, and roadside signage to enhance brand recognition and messaging, contributing to the overall success of the campaign.

● Assisted in preparation and strategic setup for multiple promotional charity events andcoordinated the implementation of “Day-End Dough-Nations” from all West MichiganPanera Breads.

Bachelor Of Business Administration, Marketing, Management, Public Relations

General Business