Mark Doucette Email & Phone Number

Wilmington, Nc, Us

° Led 15 direct reports across AI, data engineering, and analytics teams. Owned global AI/ML vision for a SaaS fintech company, fostering innovation and delivering tangible business value and growth.° Reported to VP of Data and AI, strategizing on team scaling, growth opportunities, and new team creation based on proposed plans.° Reduced ML model deployment time from 10 months to one month. Scaled AI platform team from two to five engineers, establishing modular architecture with robust preprocessing and feature engineering pipelines.° Built and led generative AI platform team from scratch, achieving significant new revenue within 8 months. Developed innovative AI solutions to solve complex problems and improve operational efficiencies for financial institutions.° Influenced key stakeholders on critical architectural and infrastructural decisions, ensuring successful deployment and maintenance of data science deliverables including models, algorithms, and data pipelines.° Secured executive buy-in and funding for enterprise generative AI platform. Partnered with C-suite to align with business strategy, identify key initiatives, and disseminate project roadmaps.° Executed vision for generative AI platform, improving efficiency and customer satisfaction. Ensured ethical standards and compliance in BI solutions automating frontline tasks.° Coached four engineers in ML best practices and emerging technologies (NLP, LLMs, neural networks). Guided AI framework design using AWS SageMaker, Databricks, CI/CD pipelines, and MLFlow.° Integrated AI models and ML algorithms into existing workflows through cross-team collaboration. Reduced 10-month workload to one month by streamlining processes and enabling internal platform use across banking systems.

Walnut Creek, California, Us

° Promoted to lead and mentor 18 senior consultants in earning certification of and use of business intelligence (BI) tool, Looker, for corporate clients seeking to align business strategy and decisions based on real-time views of business data. ° Collaborated with senior leadership as a strategic thinker to grow consultant team of 20 to 65 in under 18 months, identified data governance gaps, and assessed data governance and data privacy maturity for key clients in complex data environments. ° Demonstrated strong leadership as part of senior management team to hire 30 consultants in under nine months to meet rapidly growing need for company’s data and analytics consulting services. ° Maintained 75% of regular senior consultant workload.° Supported five Looker Instances for key client Electronic Arts by leading 80+ developers to run bi-weekly training sessions covering all aspects of Looker, emphasizing quality of standards in development practices.° Built customized demo demonstrated at national conference for customer and data software company Firebolt. Migrated +300 files and 2 terabytes (TB) data from password protected site to Amazon Simple Storage Service (S3) with multi-factor authentication (MFA) in Python, and then modeled data and built dashboards in Looker.

Walnut Creek, California, Us

° Led 80+ large-scale consulting projects resulting in $1.2M in revenue for startups to Fortune 100 companies delivering tangible business value through transformative data solutions. Collaborated with client data engineering teams to optimize data modeling for more comprehensive and accurate data analyses, fostering a collaborative approach to problem solving.° Created and maintained pipelines for data preprocessing and analysis in the cloud by leveraging industry-leading data warehouses, Extract Transform Load (ETL) tools, and Application Program Interface (API) integrations. ° Pioneered innovative, ground-breaking process for key client and video streaming company to generate meaning from massive big data sets by identifying sources of video interruption, allowing for early problem detection, improved streaming service, long-term business sustainability, and increased revenue. ° Translated complex business requirements into analytical solutions to solve complex problems using LookML, SQL, Python, and R. Improved customer service by providing frontline workers ability to identify problems quickly from expansive data sources.° Migrated data for 15+ clients into top three cloud database architectures (AWS, GCP, and Snowflake) with tools Fivetran, Stitch, S3 and python, ensuring Data Privacy compliance throughout the process.

San Antonio, Texas, Us

° Accelerated company assessment of corporate risks and vulnerabilities across all computing devices, consulting with analytics team to optimize data for more timely forecasting and improved insights. ° Automated weekly report that tracked 2M+ vulnerabilities across four different platforms by leveraging python, SQL, and excel to deliver insights to executive team and senior leaders, resulting in strategy adjustment from top down.° Developed simpler, easier-to-use report in Tableau highlighting applications unready for company-wide technology upgrades, allowing live communication of information to leaders detailing patches needed still and responsible staff.

San Antonio, Tx, Us

° Led optimization of data forecasting and insights capabilities while also sustaining and elevating data analysis functions.° Engaged with Chief Executive Officer (CEO) and vice presidents to aid in best practices towards business goals. ° Facilitated improvements in return on investment (ROI) across two brands by delivering insights to executive team and senior leaders, adjusting strategy from top down.° Expedited availability of month-end figures from four days to two hours, providing senior leaders with monthly and quarterly performance concerning specific departments and company at large. ° Accommodated increasingly complex methodology in compliance with new accounting laws required of Software as a Service (SaaS) companies by revising forecasting models across 15,000 customers.

San Antonio, Texas, Us

Recruited internally to join Research department based on expertise in data science, quantitative research and backend data. Transitioned to team during major corporate shift to managed services company supporting various technologies. Used statistical analysis, data mining and modeling techniques to identify, isolate and visualize patterns and trends. Interfaced with technical and non-technical teams, developing documentation and communicating findings. • Expanded product offerings to current and prospective clients by undertaking surveys and research that affirmed business case to acquire ERP solution provider.• Grew installation-based sales by 5% and delivered more personalized product recommendations, using Random Forest methodology to assess current product portfolios and predict likely purchases.• Turned around customer attrition and reduced account loss by creating Defection Churn Index – 100+ indicators to assess and score customers’ flight risk, developed with the Random Forest machine learning algorithm. Equipped Sales and Support teams to proactively retain at-risk customers.• Increased insights about product shortcomings and upselling opportunities by conducting analysis and creating mapping to find duplicate customer accounts.• Partnered with Bain Company to survey 2,000 C-level industry leaders by co-developing questions, analyzing responses and visualizing findings through Tableau. Enhanced Marketing, Product and Sales teams’ business intelligence – boosting marketing campaigns, enriching product roadmaps and achieving higher average revenue per customer (ARPU), respectively.

San Antonio, Texas, Us

Positioned strategically to augment marketing and sales functions by creating new team and overseeing operational reporting functions. Hired and managed new internal Data Group of six professionals. • Helped Sales team regain two hours of productivity per day. Gathered metrics and built comprehensive reports aggregated from multiple data sources and summarized within a single dashboard.• Provided Online Sales / Marketing department with comprehensive, unified view of business – a sea change from prior time-consuming and disjointed processes.• Introduced new efficiencies that influenced Sales / Marketing performance amid industry change, focusing on promising targets and salvageable customers through the power of data and metrics.• Developed new reporting for campaign-specific tracking – later used by Marketing for five additional initiatives. Demonstrated agility under tight time constraints, producing sample report within two days and finalizing capability before campaign launch.• Created a savings of $17,000, eliminated 40+ man hours per month and brought nearly 80 hours of untapped efficiency to team by automating partner compensation calculation and reporting process. Used project as teachable moment for analysts, deepening knowledge about multiple data sources and the use of SQL to construct reporting.• Reversed declining activation rates, including altered customer behavior and recaptured activation performance, by assessing customer patterns conclusions and interpreting trends, which led Product team to amend control panel.

San Antonio, Texas, Us

Hired to enhance capabilities of Cloud Sales business group, applying skills in sales, marketing and data tech during period of rapid industry expansion. Promoted after expanding skills and proving value to organization via ongoing, successful marketing analysis and related projects. • Eased transparency and informational awareness between four business units – Finance, Marketing, Sales and Support, leveraging value-added insights.• Discovered and independently sourced data to develop a well-structured data warehouse for Cloud Sales.• Developed dashboard that enabled user-friendly comparisons of customer cloud usage, using QlikView. Helped identify reductions in activity, potential fraud and upselling options. • Projected customer account usage two quarters in advance and concluded with forecasts within 10% accuracy. Described by management as “instrumental to the Marketing team for extending the Integrated Demand Model from signup to expected revenue.”• Aided Finance, Marketing and Sales groups to measure in-month cloud server usage before conclusion of billing cycle by calculating server usage down to the minute on any given day.• Clarified areas of opportunity for Sales (incentivized compensation plans), Marketing (optimized campaigns through real-time insights) and Finance (enhanced investments through accurate month-end forecasts).

Broomfield, Co, Us

Accountable for database administration (DBA), web development, and analysis and reporting. Provided executive-level analysis on key performance indicators (KPIs). Researched, examined and suggested reporting and ETL tools, conducting cost-benefit analysis. Developed and maintained external and internal websites.• Created user-friendly, intuitive sales performance and pipeline reports in Salesforce, SSRS and Salesnet often used by managers and leadership.• Produced high-value prospect lists by data mining databases and analyzing existing accounts and improved on-demand reporting by scripting custom views, functions and procedures.• Designed, updated and maintained robust databases with 500,000+ records and 200+ data points.• Developed HR website, capturing and importing data to SQL from various forms pages. Used by managers and senior seniors for performance management and coaching opportunities.

Master Of Science - Ms, Data Science

International Business, International Business, Marketing