Mark Doussept Email & Phone Number

Managed a team of 15 responsible for Customer Service/Client Network Provisioning Services.Accountable for overall client network provisioning activities. Facilitated meetings and conference calls with internal partners and external vendors for successful order escalation completions.Developed contract specific processes for business office Acted on behalf of service desk for input into RFP/RFI submissions.Introduced new responsibilities to encourage staff development… Show more Managed a team of 15 responsible for Customer Service/Client Network Provisioning Services.Accountable for overall client network provisioning activities. Facilitated meetings and conference calls with internal partners and external vendors for successful order escalation completions.Developed contract specific processes for business office Acted on behalf of service desk for input into RFP/RFI submissions.Introduced new responsibilities to encourage staff development. Assumed the role of contract manager on behalf of sales resulting in greater efficiency. Established standardized company-wide process with internal partners. Developed,monitored and measured performance standards of team. Provided immediate feedback as well as daily and weekly discussions with team.Ensured Service desk operational objectives for Quality assurance and re-work were met. Worked with project team as subject matter expert to develop response criteria related to contract specific clauses Show less

Managed, coached and recruited teams within the retail environment that provided the highest level of customer service on behalf of the company.•Implemented initiatives to maintain and grow positive EBITDA.•Provided career development and support with ASM/Coach of stores retail staff.•Demonstrated a strong understanding of Profit and Loss statements as wells as impacts positive or negative.•Generated daily and weekly reports of store operations to Retail Operations Manager… Show more Managed, coached and recruited teams within the retail environment that provided the highest level of customer service on behalf of the company.•Implemented initiatives to maintain and grow positive EBITDA.•Provided career development and support with ASM/Coach of stores retail staff.•Demonstrated a strong understanding of Profit and Loss statements as wells as impacts positive or negative.•Generated daily and weekly reports of store operations to Retail Operations Manager and Directors.•Conducted reviews with Sales associates and ASM and provide feedback for areas of improvement•Monitored profitability of stores through Inventory Control and Cost containment. •Created a positive team attitude, analyzing areas of improvement and implementing a plan of action.•Ensured that customer conflict, objections and concerns were addressed, resolved or escalated when appropriate.•Trained team on new products and services in all stores within the company Show less

Management Development Courses

Courses of Study included: • Effective time Management • Leadership Essentials • Leadership Development: Delegation • Successfully.

Electronics Engineering Technician