• Responsible for the daily operations and financial performance of a 124-bed facility that includes a 52-bed secure memory care unit. • Manages, develops, and coaches a team of 120 to achieve high quality patient focused care.• Operates to financial goals, including expense control and census growth.• Ensures facility compliance with all state and federal regulations.• 5-Star Facility

• Responsible for the daily operations and financial performance of a 64-bed facility.

Responsible for new business development and existing account management.Managed customer business reviews and negotiated changes in scope of agreements.Participated in review of CRM software and predictable revenue sales model.

Led all aspects of operations for the business centers in Grand Rapids, Lansing, and Kalamazoo to increase sales, profitability, and customer service scores.Increased occupancy in Grand Rapids by 20% and Lansing by 80% resulting in Lansing having the highest occupancy in the history of the center.Improved total revenue by 21% leading the team to the largest bonus checks in 5 years.Implemented cultural change to improve employee satisfaction and overall customer… Show more Led all aspects of operations for the business centers in Grand Rapids, Lansing, and Kalamazoo to increase sales, profitability, and customer service scores.Increased occupancy in Grand Rapids by 20% and Lansing by 80% resulting in Lansing having the highest occupancy in the history of the center.Improved total revenue by 21% leading the team to the largest bonus checks in 5 years.Implemented cultural change to improve employee satisfaction and overall customer engagement.Recruited, trained, and developed team to maximize performance and engagement.Managed needs of over 400 clients, including negotiating renewals to improve occupancy and profit. Show less

Led sales process from prospecting, qualifying, proposal, and closing with senior level staff of midsize to large companies. Grew annual sales 198% in 2013 and consistently exceeded yearly sales budget. Implemented new account enterprise print solutions by working with multidisciplinary teams both internally and externally. Leveraged relationships with current customers to increase revenue by providing additional holistic business solutions.Collaborated with… Show more Led sales process from prospecting, qualifying, proposal, and closing with senior level staff of midsize to large companies. Grew annual sales 198% in 2013 and consistently exceeded yearly sales budget. Implemented new account enterprise print solutions by working with multidisciplinary teams both internally and externally. Leveraged relationships with current customers to increase revenue by providing additional holistic business solutions.Collaborated with operations to ensure customers’ projects were completed on time, on budget, and to exceed customer expectations.Launched 3 online Web-to-Print solutions during the transition related to the merger. Show less

A commercial and digital printing company servicing niche segments in education, legal and non-profits. Sales $3million. Employees 45. Major accomplishments include:Increased sales from $850,000 to $3 million in three years, combining organic and acquisition growth. Entered new high growth segment of digital color printing. Acquired university course pack printer. Expanded existing accounts by converting from a traditional transaction to contractual agreements.Rebranded the… Show more A commercial and digital printing company servicing niche segments in education, legal and non-profits. Sales $3million. Employees 45. Major accomplishments include:Increased sales from $850,000 to $3 million in three years, combining organic and acquisition growth. Entered new high growth segment of digital color printing. Acquired university course pack printer. Expanded existing accounts by converting from a traditional transaction to contractual agreements.Rebranded the company from its existing image as a traditional mom and pop printer into a leading customer centric provider of conventional printing, targeted personalized communications, and on-demand printing of archived materials. Added web presence including online ordering system and customer extranet.Reduced costs of health benefits 30% ($110k savings). Modified the existing benefit plan using the bid and proposal process to find a lower cost vender without reducing employee benefits.Lowered production costs in high speed copying work centers by purchasing new equipment and establishing work cell. Saved $60,000 annually on a single machine.Member of Steering Committee responsible for the plan that led to the growth of the business, acquisition of a competitor, and the spinoff of a department into a separate company. Show less

Supported the retail locations by developing and growing printing services revenue through midsize to large businesses. Major accomplishments include:Grew printing services sales from $200,000 to $900,000 in three years.Member of Digital Printing Sales Team that won Highest Productivity per Rep in 1997 and 3rd place in 1998.

Project manager for the Lenders Integration team.Scheduled and supported interdisciplinary teams within Kellogg's in the migration of Lenders Bagels from Kraft Foods to Kellogg's. Managed ghantt chart on team deliverables including developing creative solutions and negotiating between departments to get Lender's Bagels migrated to Kellogg's family within specified schedule.

Managed a fleet of 60 plus cars and 5 co-workers in daily rental activities St. Joseph, Michigan.Managed a fleet of 100 plus cars and 10 co-workers in daily rental activities in Battle Creek, Michigan. Increased sales by direct calls to repair shops, insurance companies and corporations. Managed branch profitability though optimization of rental fleet, co-worker scheduling, reducing expenses and collecting accounts receivable.

Managed Fleet to optimize rental days and increase profitability.Scheduled maintenance of fleet.

Prepared cars for rental.Scheduled reservations with insurance, corporate, and retail customers.Completed rental agreements including upselling customer on vehicle type and protection services.