Developed the Enterprise Risk Management Office with global oversightCreated Targeted Risk Framework to identify project(s) to mitigate certain risksLed reporting and presentations to the C-suite, Quarterly reporting to the Board of Directors' Audit Committee Owned the annual risk assessment process, program, analysis, and reportingLed Global ERM Council meetings semi-annually with SVPs and EVPsDeveloped 'Shareholder Value Map' to identify and communicate risk universeCreated an industry leading predictive model for key strategic risks (FCPA, profitability, New Entrants)Supported global ERM councils by providing expertise Worked collaboratively with Internal Audit and Operations on processes & controlsRepresented Company publicly at Risk based functions (NYSE, Risk Conferences)Coordinate and increase relations with national authorities on security and data issues. Examples include; DHS, FBI, NY & CT Infragard.Developed the business case, presentation, and coverage value for implementing cyber-insuranceReview casualty claims with Legal (TPA), and Workers Comp claims with Operations

Redesigned and rolled out the Quality Assurance process across nine brands and all divisions. Designed and managed industry leading Brand Standards Management and Compliance tool using Agile methodologies and acting as Scrum Master.Review process and strategy for the Quality Assurance Program, with the lens of faster turn-around time, and identification of effective change for operatorsOwn the relationship with 3rd party mystery shop vendor (~ $4.5 MM)Creation and distribution of a Sentiment Analysis Monthly Report for all General Managers globallyLegal Department Lead for McKinsey & Company 'Activity Value Analysis' resulting in annual savings in excess of $10MM

Managed a team of 15 Blacks distributed across Western Europe hotel portfolio (35 hotels)Responsible for delivery of 5-10% incremental GOP through Six Sigma projectsCo-Led Divisional Projects and Six Sigma CouncilsImplemented Global Project, 'Building World Class Brands' for EMEA

Co-managed the development of the Worldwide Sales processes and strategyDeveloped, implemented and managed Sales Optimization Process initiatives, including: Global Sales Time Study Star Sales Center Lead ManagementAutomated Invoice Workflow for the Legal DepartmentMatter Management Solution for Legal Department

Re-engineered Sheraton Service Promise initiative and transferred the Required Best Practice across Sheraton North America 5% increase in EBITDA directly attributable to successfully directing major projects in sales, accounting, front desk, and reservations