Innovative, analytical and result-oriented professional with over 20 years of experience and expertise. Proven excellence in facility operation, maintenance and appearance with a heightened attention to details. Constant high customer satisfaction scores and consistently having some of the highest employee approval ratings. Major responsibility is the day-to-day operations, customer satisfaction and employee motivation. Interaction with a variety of clients and the satisfaction that the entire complex was operating and maintained in a manner that exceeded the expectations of the resident, guest and the owners.Maintained a fiduciary and proactive relationship with owners, residents, customers, clients, tenants and employees which greatly increased satisfaction scores within the company. Communicated operating philosophy, objectives and expectations to Engineering Staff which lead to high standards, can-do attitude and cooperation which earned the "Department of the Year".Specialties: Managed, supervised, scheduled, solicited bids and processed contracts for service related work and all capital improvement projects ranging for $10,000 to $5.6 million. Prepared forecasts and budgets along with the capital improvement plan for the entire complex. Developed energy conservation programs saving $36,000 and revised the preventive maintenance programs saving an additional $21,000. Developed recycling and green programs to become eco-friendly. State Certified Property Manager.
Listed skills include Training, Leadership, Hotels, Facilities Management, and 6 others.
