Mark Schneider Email and Phone Number
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I am a results-driven Customer Success Manager with extensive experience in B2B SaaS and enterprise customer experience. I have a proven track record in client retention, revenue growth, and operational excellence. I excel at building strategic relationships, managing high-value client portfolios, and leading team expansions. My expertise includes onboarding, training, and optimizing client use of digital solutions. I am adept at collaborating with cross-functional teams to enhance customer satisfaction and streamline processes. I am committed to delivering exceptional customer experiences and achieving organizational goals.
Komodo Health
View- Website:
- komodohealth.com
- Employees:
- 814
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Senior Customer Enablement ManagerKomodo HealthSeattle, Wa, Us
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Senior Customer Success ManagerKomodo Health Oct 2024 - PresentSan Francisco, California, Us
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Voluntary WorkCareer Break Jan 2024 - May 2024Youth Leadership Mentor/Volunteer at Journeymen | OneVillage (https://journeymen.us/), an experiential leadership program serving Vashon Island youth and the surrounding region.
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Account ManagerBetterhelp.Com Jan 2022 - Dec 2023Mountain View, California, Us- Built and maintained relationships with external therapist recruitment partners, providing training and success plans to healthcare recruiters.- Managed a book of business with 100 clients, ensuring client retention and expansion by effectively articulating value propositions.- First hire in the therapist acquisition channel; expanded the team to 3 members and onboarded new hires.- Conducted weekly business reviews with partners, making the channel the largest source of therapist acquisition.- Developed and implemented a lead prioritization strategy, increasing conversion rates by 14% and generating $2.5 million in incremental profitability.- Project managed multiple initiatives, collaborating with product and cross-functional teams to create an in-house lead referral tool, reducing time-to-acquisition by 21%. -
Mba CandidateUniversity Of Washington - Michael G. Foster School Of Business Aug 2019 - Jun 2021Seattle, Wa, Us- Accepted into a highly competitive 2-year, full-time MBA program at the University of Washington; committed to personal development, this program focused on shaping business skills, building tools for strategic thinking as a business leader, and gaining access to cutting-edge technology and methodologies- Graduated on the Dean’s List and obtained a Management Science Certification which required additional technical coursework in areas such as machine learning models, online experimentation, and analytics in finance- Acted as the MBA Consultant for Dr. Andy Guyader in the development of the Q5 predictive model, an optimized algorithm for wagering on professional football, and as an MBA Consultant for T-Mobile’s Retail Design Team -
Sr. Customer Success Manager & Project Manager – Pacific IslandsFareharbor Mar 2019 - Aug 2019Amsterdam, Nl- Orchestrated client onboarding and customer success efforts across Hawai’i and the Pacific, managing senior stakeholders and driving digital solution adoption.- Managed solution and support lifecycle for 110 new enterprise customers, acting as a subject-matter expert and trusted advisor, leading to market dominance among activity operators.- Trained users with personalized solutions for clients such as Polynesian Adventures, Maui-Lana’i Fast Ferry, Grand Hyatt Kauai, and National Tropical Botanical Gardens. -
Sr. Customer Success Manager & Project Manager – Australia/New ZealandFareharbor Nov 2017 - Feb 2019Amsterdam, Nl- Spearheaded the launch of FareHarbor’s first international expansion in Sydney, overseeing client onboarding and customer success operations.- Grew client portfolio in the region to 450+ tour operators in under 12 months, achieving the second-largest market share with over $3 million in revenue- Developed relationships with key stakeholders to understand operations and goals, translating requirements into strategic success plans.- Managed implementation and support for enterprise clients like Surfing Australia's SurfGroms program.
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Customer Experience Manager, EnterpriseFareharbor Mar 2015 - Nov 2017Amsterdam, Nl- One of the first 35 hires at the company; FareHarbor was acquired in 2018 by Booking.com in a nine-figure deal- Oversaw a portfolio of 150 top-earning enterprise accounts, representing over 30% of company revenue, with a 95%+ client retention rate.- Exceeded KPI and revenue targets by engaging key decision-makers and leveraging data-driven insights for additional revenue opportunities.- Acted as the internal voice for enterprise customers, using feedback to influence product and service roadmaps.- Ensured seamless new client implementation and training for a smooth transition to go live.
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Mechanical DesignerGlumac Aug 2012 - May 2014San Francisco, California, Us- Conducted energy analyses for sustainable engineering systems in commercial and high-rise residential buildings throughout Asia.- Managed LEED-Certified projects for clients such as Nike, Johnson Controls, and Procter & Gamble.- Established a collaborative computer drafting program, enhancing communication and productivity between Shanghai and U.S. teams, resulting in around-the-clock workflow efficiency.
Mark Schneider Skills
Mark Schneider Education Details
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Uw Foster School Of BusinessMaster Of Business Administration - Mba -
Miami UniversityMechanical Engineering Minor
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Bedford North Lawrence High School
Frequently Asked Questions about Mark Schneider
What company does Mark Schneider work for?
Mark Schneider works for Komodo Health
What is Mark Schneider's role at the current company?
Mark Schneider's current role is Senior Customer Enablement Manager.
What is Mark Schneider's email address?
Mark Schneider's email address is sc****@****hio.edu
What is Mark Schneider's direct phone number?
Mark Schneider's direct phone number is +181227*****
What schools did Mark Schneider attend?
Mark Schneider attended Uw Foster School Of Business, Miami University, Bedford North Lawrence High School.
What are some of Mark Schneider's interests?
Mark Schneider has interest in Sports Radio, Snowboarding And Skiing, Traveling, Basketball, Cycling, Exercising, Tennis, Golf.
What skills is Mark Schneider known for?
Mark Schneider has skills like International Business Development, Project Management, Customer Relationship Management, Customer Experience, Project Managment, Customer Retention, Leadership, Crm Databases, Consulting, Zendesk, Business Development, Management.
Who are Mark Schneider's colleagues?
Mark Schneider's colleagues are Tarek Benkhelif, Kai Amundsen, Erin Smajdek, Lexi C., Franklin Campos, Joshua Lyberg, Tiffany O'dwyer, Mph.
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