Mark D. Timm Email & Phone Number

Kansas City, Missouri, Us

Phoenix, Arizona, Us

Prior to relocating to Colorado Springs, Colorado, I exceeded customer expectations, aligning customer needs with appropriate product offerings. I successfully executed district-wide strategic action plans, and completed cash handling and deposit processes as per established company guidelines. Additional impactful contributions included:■ Projected and on pace to exceed annual sales quota by 15%+ and EBIDTA by 10%+ in 2021, leading store into attaining next tier-level for sales.■ Surpassed expectations, delivering 6.5% increase in sales and 9.5% increase in EBIDTA despite 2020 pandemic crisis.■ Maximized retail profitability through repeat business and referrals earned through in-depth product knowledge and commitment to client satisfaction.■ Contributed to significant increase in items per customer sales through suggestive selling techniques and persuasive communication style.

Phoenix, Arizona, Us

Guided implementation of merchandising and special projects executed by staff of two. Developed loyal customer relationships through consistent follow up. Trained teams in effective product merchandising, marketing, and POP standards.■ Accelerated sales with solid problem-solving skills and named to President’s Club 2017. ■ Deescalated tense situations involving customers needing immediate solutions where none was possible.■ Delivered customer support solidifying positive store image as assistant manager prior to promotion to manager.

Richardson, Tx, Us

Coordinated timely repairs for all properties, ensuring all properties remained operational, safe, and met all local building code requirements.■ Established solid vendor relationships, leading to favorable terms and service delivery timelines.