AeroLeads people directory · profile
Mark Tristan Dueñas Email & Phone Number
Help Desk Consultant (CBC Group)
at
Emapta Global
1 work email found
@msheireb.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Help Desk Consultant (CBC Group)
Location
Bulacan, Central Luzon, Philippines
Company size
Who is Mark Tristan Dueñas? Overview
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Quick answer
Mark Tristan Dueñas is listed as Help Desk Consultant (CBC Group) at Emapta Global, a company with 4305 employees, based in Bulacan, Central Luzon, Philippines. AeroLeads shows a work email signal at msheireb.com and a matched LinkedIn profile for Mark Tristan Dueñas.
Mark Tristan Dueñas previously worked as Help Desk Consultant at Emapta Global and Customer Care / Maintenance Helpdesk (Msheireb Properties) at Human Capital Group Wll Doha Qatar. Mark Tristan Dueñas holds Nursing Undergraduate, Nursing Education from Global City Innovative College, Bonifacio Global City, Taguig.
Company email context
Email format at Emapta Global
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*@msheireb.com
68% confidence
AeroLeads found 1 current-domain work email signal for Mark Tristan Dueñas. Compare company email patterns before reaching out.
Profile bio
About Mark Tristan Dueñas
A dedicated, results-driven individual with a proven track record in building strong customer relationships and fostering service loyalty to achieve company goals. A professional in the field of customer service and helpdesk roles, delivering the highest quality output.
Current workplace
Mark Tristan Dueñas's current company
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Emapta Global
6 roles
Mark Tristan Dueñas work experience
A career timeline built from the work history available for this profile.
Help Desk Consultant
Current
Jul 2023 - Present
Customer Care / Maintenance Helpdesk (Msheireb Properties)
- Responding promptly to customer concerns via phone, email, and live chat
- Log and provide resolution to tenant complaints and escalate if necessary
- Respond to all maintenance requests, dispatch them to the appropriate trades, and ensure all are actioned within agreed timeframes and SLAs. Manage service requests and work orders and update them as required.
- Processing orders, forms, applications, and requests
- Calling and booking in contractors and vendors if needed. Quotations received from them go thru the helpdesk for approval
- Coordinate upcoming tenant move-ins with relevant teams to ensure the unit is habitable and all deliverables are ready for turnover
Jul 2020 - Nov 2022
Help Desk - Cmms Coordinator (Msheireb Properties Project)
- Main point of contact for all maintenance requests, dispatch them to the appropriate trades, and ensure all are actioned within agreed timeframes and SLAs. Manage service requests and work orders and update them as.
- Coordinate maintenance-related complaints to the Facility Management Team for resolution
- Send notifications to stakeholders for maintenance activities, planned shutdown activities, etc.
- Look after Planned Preventive Maintenance schedules of FM teams and Sub-contractors
- Secure access schedules from tenants for repairs and preventive maintenance
- Creating maintenance concepts, enrolling assets, and generating PPM WOs thru CAFM/CMMS
Nov 2019 - Jun 2020
Customer Experience Specialist - Incident Response Team
- Responding promptly to customer concerns via email (Zendesk)
- Acknowledging and resolving rider and driver complaints
- Progressed to Tier 3 agent (Immediate Response Team) who handles urgent cases and investigation
- Create weekly report of sanctioned drivers
Aug 2016 - Mar 2019
Customer Support Representative (Uber Us/Uki/Anz)
- Respond to concerns and complaints from riders/partners sent thru e-mail (Zendesk & Bliss)
- Evaluate and upload documents sent by Uber partners needed for the activation of their account
- Compensate and perform fare adjustments for different fare issues during a trip
- Log issues receive thru the Help Center and coordinate to concerned teams
Jul 2015 - Aug 2016
1 education record
Mark Tristan Dueñas education
FAQ
Frequently asked questions about Mark Tristan Dueñas
Quick answers generated from the profile data available on this page.
What company does Mark Tristan Dueñas work for?
Mark Tristan Dueñas works for Emapta Global.
What is Mark Tristan Dueñas's role at Emapta Global?
Mark Tristan Dueñas is listed as Help Desk Consultant (CBC Group) at Emapta Global.
What is Mark Tristan Dueñas's email address?
AeroLeads has found 1 work email signal at @msheireb.com for Mark Tristan Dueñas at Emapta Global.
Where is Mark Tristan Dueñas based?
Mark Tristan Dueñas is based in Bulacan, Central Luzon, Philippines while working with Emapta Global.
What companies has Mark Tristan Dueñas worked for?
Mark Tristan Dueñas has worked for Emapta Global, Human Capital Group Wll Doha Qatar, Snc-Lavalin, Grab, and Taskus.
How can I contact Mark Tristan Dueñas?
You can use AeroLeads to view verified contact signals for Mark Tristan Dueñas at Emapta Global, including work email, phone, and LinkedIn data when available.
What schools did Mark Tristan Dueñas attend?
Mark Tristan Dueñas holds Nursing Undergraduate, Nursing Education from Global City Innovative College, Bonifacio Global City, Taguig.
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