IT professional specializing in Telecommunications solutions. Extensive experience partnering with business stakeholders to understand their immediate needs and collaboratively develop custom solutions that can be modified as needed throughout the business life cycle. Currently converting legacy Avaya and Skype voice infrastructure to Microsoft Teams with Direct Routing.Proficient in:- Contact Center applications for Technical Support, Customer Service, & Financial Services (Avaya CM: Vector, VDN, Agent, Skill, Station, multi-ACD CMS)- Telephone & Voicemail system administration (Avaya: S8700, G3si, Intuity AUDIX, AUDIX LX, Message Networking)- Domestic and International toll-free advanced feature routing (Sprint, AT&T)- Vendor management for telecommunications equipment, services, and troubleshooting (Sprint, AT&T, Windstream, CDW, Continuant)- Disaster recovery options to minimize issue/event impact on contact center operations - Analysis of performance metrics and develop/recommend solutions - Infrastructure Change Management Process- Analysis of telecommunications costs and charge-back allocations- Telecommunications equipment inventory management