Mark Dulmage Email & Phone Number

Cleveland, Ohio, United States

Engineering Work with Engineering departments Core, Transport, Voice, MSP and NOC in evaluating current and upcoming Product changes. Work with internal teams on understanding network growth and expansion Review and give engineering training sessions to Technology Solutions Engineers on current Products offerings Act as Technology Solutions Engineering’s primary escalation point Assist Sales Engineering with Customer Design Work with Sales Engineering to design cost efficiency, and high availability solutions to meet customer requirements Product DevelopmentWork with a select team of peers to develop new products, relaunch and modify current products, and define our existing products. Work closely with Sales, Sales Engineering, Marketing, Engineering, and Leadership to oversee and ensure successful outcomesTechnical Documentation Develop and Maintain process and Department procedures Maintain internal Enterprise, Voice, and MSP product training materialsDevelop internal facing training documentation on technical and process related subject within the scope of my responsibilities.Reporting Develop, Track and Report agreed upon team metrics Monthly to direct managerWireless Customer Engineering SupportOversee engineering that directly supports our Wireless (Cellular) customers and provide Incident Escalation, Equipment Vetting, Quarterly Business Reviews, Sales Support, and Project Management from an Engineering perspective.Technical Sales Cost EstimationManage a team/queue of Voice, Managed Services, and Enterprise products that require technical review and further cost evaluation to provide accurate, functional, and technically sound solutions supporting our Sales teams to ensure our customers get the technology that they need and the costs are accounted for effectively.

Cleveland, Ohio, United States

As the Market Design Engineer I oversee the following across all the Everstream markets during the pre-sales and post-sales phases.Primary Responsibilities:Network Design and ArchitectureDesign and deploy solutions for the core IP network to ensure scale, cost efficiency, and high availability (99.999%).Work with vendors to implement product feature improvements for reliability, availability, and serviceability.Evaluate emerging technologies and create implementation strategies for inclusion in the wider network.Conduct high-quality and comprehensive lab tests to prove viability of proposed engineering solutions.Technical DocumentationDevelop and publish core network diagrams to include Layer 2 and Layer 3 interconnections.Develop and publish network architecture and configuration standards for backbone and customer networks.Maintain colocation and data center As-Builts/Rack Diagrams/DLRs and incorporate into change process.Publish monthly or on-demand network utilization and other performance statistics.

Cleveland, Ohio

The focus of the Core Engineering department is the maintenance, reliability, expansion, and monitoring of our mission critical systems and network core/backbone. In addition, as the Design Engineer I am responsible for developing and engineering solutions for our customers, working with them to discuss their current designs and the potential for Everstream to further support their business needs, designing solutions for new customers, and the overall network design standards for our product offerings.

Cleveland/Akron, Ohio Area

The focus of the Core Engineering department is the maintenance, reliability, expansion, and monitoring of our mission critical systems and network core/backbone.In addition, as the Design Engineer I am responsible for developing and engineering solutions for our customers, working with them to discuss their current designs and the potential for Everstream to further support their business needs, designing solutions for new customers, and the overall network design standards for our product offerings.

Cleveland/Akron, Ohio Area

As the Lead Network Engineer for the Operations Center I am the highest point of escalation for customer and MPLS backbone issues within the Network Operations Center. I lead our team of Network Engineers in our Cleveland market and I am responsible for the creation of training materials as well as the ongoing development of the team and their skills.I am also responsible for maintaining customer SLA. Maintenance and upgrades to the core of the network. Provisioning of new circuits, Customer Circuit Design, Network maintenance and monitoring, issue ticketing and reporting, network diagnostics and troubleshooting of customer issues and circuits for both Core and Edge equipment.

Responsible for maintaining customer SLA. Maintenance and upgrades to the core of the network. Provisioning of new circuits, Customer Circuit Design, Network maintenance and monitoring, issue ticketing and reporting, network diagnostics and troubleshooting of customer issues and circuits for both Core and Edge equipment. Responsible for after hours monitoring and troubleshooting within a team as a point of escalation.

Troubleshoots, repairs, maintains, installs, performs set ups and performs testing activities on various computer equipment, peripherals, data communication, and computer network systems. Assesses staff competency with regard to computer technology and provides necessary training and support to staff in their use of Access, Excel, Microsoft Word and Outlook. Assembles, installs, configures and tests computer equipment or units of networks. Develops and maintains software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store electronic components. Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs. Troubleshoots routers and switches. Maintains disaster recovery plan. Maintains information systems security system.Consults and assists manufacturer’s representatives in the installation of new computer equipment; exercises responsibility for routine installation or modification projects.

I am responsible for the ongoing support and operation of the OneCommunity network infrastructure. My duties include any move, add or change (MAC) required to the network to support the current and future user population as well as troubleshooting, resolution of any network related issues,project management, ROI analysis, infrastructure lifecycle management and any required OS upgrades on network equipment resulting from discovered bugs or security vulnerabilities. I am also responsible for the daily monitoring and management of the network infrastructure. I reviews network performance, device logs, and overall network health, and reports any potential issues and present recommendations.

My previously listed duties overlapped into managing infrastructure for the Knight Center of Digital Excellence as well. I was responsible for any IT resources that were maintained in house.

I was in charge of further developement and maintenance to the OneCommunity Infrastructure Backbone, Shared Services, Education, Back Office, Accounting, Web Presence, numerous other key business functions, as well as Troubleshooting Network performance, Planning and design of Network upgrades and expansion, Routing and Switching,Network Intrusion Prevention and Testing.

During this period I was brought on to not only aid in the deployment of the UCI wireless project, but also in helping to develope the OneCommunity Infrastructure Backbone. I was responsible for developing the infrastructure to support Shared Services, Education, Back Office, Accounting, Web Presence, and numerous other business aspects until my hiring in Sept 2007.

Troubleshooting Network performancePlanning and design of Network upgrades and expansionDesigning custom IT implementations to meet specific needsGeneral PC and Network maintenanceVirus and Spyware removal

I was responsible for taking care of all IT infrastructure and for scheduling, engineering, implementing, and maintaining access control systems, CCTV camera systems, DVR solutions, and integrating these components to provide a feature-rich security solution to customers.