Mark L. Dumoulin Ii Email & Phone Number

Greater New York City Area

Coordinate the full team-based design, planning, execution, and maintenance of global network infrastructures across all layers while also maintaining consistently high network automation levels. Boost overall workplace efficiency by facilitating various cost-optimization initiatives, and ensure the proper definition of—and compliance with—annual CapEx and OpEx budgets in conjunction with the appointed department director. Offer comprehensive training to Tier 1 and 2 support teams, and provide additional Tier 3 support for all service escalations. Supplement sales organization and product development operations via in-depth industry knowledge and input. Accommodate enhanced market segment needs through the enablement of Layer3 VPN services covering SD-WAN, Cloud-to-Cloud, and IP Transit service insertion.

London, Uk (Based In Ny, Ny)

Oversaw multiple Ethernet network backbone upgrades throughout the United States, as well as the daily installation, migration, decommissioning, and fault task efforts of New York-based field team members. Contributed autonomous field work including equipment pre-staging, installation, commissioning, and maintenance. Accommodated customer faults and planned network changes via on-call rotation for after-hours support and additional field work while also serving as Tier 2 escalation for emergent issues. Served as the Sales Engineer for Epsilon’s U.S. sales team, attended regular customer meetings to provide customers with technical solutions and recommendations for ideal products suiting their individual requirements.

Holbrook, Ny

Ensured reliable day-to-day datacenter and network functions including the successful development, update, and maintenance the complex telecommunications infrastructure within a regional operating environment. Participated in all technical discussions involving sales team and customer-related matters while also serving in an additional sales engineer-focused capacity. Boosted overall performance and productivity by maintaining established budget constraints without compromising high-quality service offerings, conducting training for field and support technicians, and managing all first-line support and field resource activities. Oversaw the complete execution of customer order delivery and support efforts (including Tier 3 support), and directly advised the organization on key strategic direction and product offerings.

Holbrook, New York

Tasked with monitoring network alerts and alarms, and with executing necessary actions to address potential network and datacenter faults. Performed in-depth system diagnostics pinpointing critical issues covering faulty network wiring, and coordinated detailed repair efforts on behalf of external parties. Oversaw the complete installation and removal of infrastructure and customer-related equipment, as well as commissioning and testing for fiber- and copper-structured cabling and cross-connects. Completed equipment pre-staging prior to dispatch to installation in various field locations while also assisting in the planning of datacenter/network upgrades.

Bachelor'S Degree, Architecture

Bachelor Of Science (Bs), Civil Engineering