Global Governance Manager, Operational Excellence
Current• Global IT governance process owner for $8B multi-brand Fortune 500 corporation engaged in design, manufacturing, retail and omnichannel marketing of luxury consumer products.• Led acceleration and risk management initiatives in IT Change Management, resulting in 52% reduction in enterprise error rates within 3 years, achieving a 99.34% Change success rate at a tempo of over 4000 changes per year • Successfully initiated enterprise Configuration Management Database (CMDB), with automated asset discovery and supporting governance process documentation• Initiated enterprise Center of Excellence and Configuration Control Board to facilitate collaboration beyond organizational silos. • Reduced meeting time requirements by 75% by streamlining change approval process to support acceleration while maintaining collaborative multi-level reviews• Introduced accelerated, simpler approval process for low risk changes, reducing Change meeting agenda by 25%, better aligning management attention with actual risk. • Designed and implemented orchestration of complex requests of up to 24 tasks across 18 specialized assignment groups, resulting in near-100% elimination of task omissions and errors.• Redesigned and optimized daily operations meeting to 15-minute stand-up. Developed and implemented live dashboard, resulting in improved focus and a 50% reduction in meeting duration, with estimated savings of 2,550 labor hours per year across the enterprise. (1.5 FTE). • Migrated required all-staff training to individualized online modules with linked exercise, automating compliance and completion records, and reducing training overhead resulting in a aggregated reduction of training time by an estimated 500 labor hours per year.
