Mark Weston Email & Phone Number

Queenborough, Gb

United Kingdom

As a Customer Experience Manager at Novo Nordisk UK, my role involves spearheading a transformational journey to enhance customer engagement within the pharma sector. This includes rethinking the mix of channels used, offering personalised content and services, and adapting to our customer needs. The position focuses on designing and optimising tailored customer journeys, collaborating with various stakeholders, leveraging design thinking techniques and developing industry expertise. This role… Show more As a Customer Experience Manager at Novo Nordisk UK, my role involves spearheading a transformational journey to enhance customer engagement within the pharma sector. This includes rethinking the mix of channels used, offering personalised content and services, and adapting to our customer needs. The position focuses on designing and optimising tailored customer journeys, collaborating with various stakeholders, leveraging design thinking techniques and developing industry expertise. This role requires the ability to communicate complex concepts to non-technical audiences. This role has offered a unique opportunity to join a newly established Customer Engagement team. Show less

Field Based

Working as the account manager responsible for manufacturer relationships in pharma retaining and developing relationships with key stakeholders across supply chain, marketing, distribution and service lead propositions. Supporting strategic business plans that increase the sales and uptake of a drug, or portfolio of drugs, across key accounts or regions.Ensuring each department meets the needs of the manufacturers and their customers. Handling customer queries, finding solutions to… Show more Working as the account manager responsible for manufacturer relationships in pharma retaining and developing relationships with key stakeholders across supply chain, marketing, distribution and service lead propositions. Supporting strategic business plans that increase the sales and uptake of a drug, or portfolio of drugs, across key accounts or regions.Ensuring each department meets the needs of the manufacturers and their customers. Handling customer queries, finding solutions to their issues, and maintaining a positive relationship between both internal and external parties.Responsible for overseeing a team of account managers with similar duties as above, ensuring working towards and exceeding targets. Show less

Field Based

Managing private in-store services commissioned directly to the public and corporate clients. Developing new services to be implemented across the retail/pharmacy network.Overseeing entire accountable lead model both as prime and sub-prime provider working with public health, councils and substance misuse organisations.

Coventry, United Kingdom

Overseeing several accountable lead contracts both as prime provider and sub-prime. Ensuring delivery of KPI's and compliance with contractual obligations.

Design consultancy and IT management for bespoke corporate and charity organisations.

Gillingham, Kent, United Kingdom

Queenborough, Kent, United Kingdom

Providing bespoke consultation advice on operational efficiencies for a start up business based in North Kent.

Chatham, Kent

An energetic attitude is required for this role leading a team of five Managers and 45 Colleagues in landing overnight delivery and promotional/space changes. Recognising commercial potential ensuring customers are able to access low cost items at their own convenience, working within a budget based on sales forecast.Acting as Duty Manager overnight for Kent’s highest grossing store dealing with customer queries and complaints, requiring me to be able to deal with multiple situations at… Show more An energetic attitude is required for this role leading a team of five Managers and 45 Colleagues in landing overnight delivery and promotional/space changes. Recognising commercial potential ensuring customers are able to access low cost items at their own convenience, working within a budget based on sales forecast.Acting as Duty Manager overnight for Kent’s highest grossing store dealing with customer queries and complaints, requiring me to be able to deal with multiple situations at one time. Show less

South East England

Delivering transformational healthcare outcomes in South and East London on behalf of the NHS. Building relationships with CCGs and NHS Sub-Regional Teams and other payors (Local Authorities, Hospital Trusts, Prisons etc) to understand the healthcare needs in the local area and demonstrate how Boots can deliver solutions that answer those needs. Managing KPI's and Services across 150+ stores.

Maidstone, Kent

Developing and managing the newly created wholesale distribution room in line with MHRA regulations supplying to 200+ sites across the South East, also managing the named patient supply (GPhC Regulated) to the eight Kent NHS Trust hospitals across Kent. I also incorporated Care Home Services management within my duties supplying medication to 42 homes across North Kent.Duties include:• Developing KPIs, creating a measurable process for achieving contract targets.• Staff… Show more Developing and managing the newly created wholesale distribution room in line with MHRA regulations supplying to 200+ sites across the South East, also managing the named patient supply (GPhC Regulated) to the eight Kent NHS Trust hospitals across Kent. I also incorporated Care Home Services management within my duties supplying medication to 42 homes across North Kent.Duties include:• Developing KPIs, creating a measurable process for achieving contract targets.• Staff development, training staff to deliver company targets as well as personal development to achieve progression.• MHRA license regulation, working in line with the latest legislation to deliver a safe and effective service.• Stock Development, creating a satisfactory stock supply level in order to respond to a major hospital incident or crisis.• Clinical Governance, complying with UK (GPhC) legislation within the pharmacy.This was a brand new role that had never been done before it took a lot of self initiative and previous experience to create a best practice guide and develop a team to deliver to the expected contract agreement. The unit currently delivers around 200+ deliveries per week to various hospitals and clinics across the South East. Show less

Dundee, Scotland

Retail and Pharmacy Store Manager in one of Dundee’s busiest pharmacies in charge of store operations and staff management including clinical governance of pharmacy standards of practice, managing a high intensity dispensary team processing up to 2500 items per weekDuties include:• Operations• Clinical governance• Recruitment• Staff development• Sales and Merchandising• Waste reduction (shrink)• Store logistics• Managing KPIs

Facilitating offending behavior programmes which teaches offenders to take on new cognitive behavioral skills to manage thinking deficits and anger management issues. This encourages offenders to think of new ways to manage their thinking and avoid getting into problematic situations in the future. I have also gained qualifications in motivational report writing, inclusion and structured interviewing.

Kent

Mental Health First Aider

Biab Level 2, Personal License Holder