Mark Wild Email & Phone Number

Brisbane City, Qld, Au

This consultancy deploys experts to develop and drive strategies to assist companies to transform. Services include: creating competitive advantage, business models and sustainable growth; implementing a capability driven strategy; transforming human capital; optimising deal negotiations; optimising tech/innovation; improving customer experience; and helping distressed businesses move to profit.KEY VALUE DELIVERED▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬• Delivering annual growth of 14.5% +/ 2.5 yrs, maintaining EBIT, transforming sales performance for the local arm of a global manufacturing company• Successfully negotiating the disposal of the Australian stakeholders’ interest and preservation of perpetual brand rights while reducing sourcing costs by 30% for the local arm of a global manufacturing company • Achieving break-even in an unprecedented 4 months, following previous 4 years of sales decline for a billboard installation and marketing company• Providing a comprehensive capability study, mapping out a business plan for Board presentation for a training, licensing and career advisory organisation• Business systems redesign and implementation for a surveying town-planning business • Successfully restructuring a manufacturing and distribution company in an acting role as a CEO

Brisbane, Australia

This is Australia’s leading developer and supplier of specialist oncology electronic medical record and clinical information systems. Solutions manage every aspect of patient care from diagnosis to treatment in the specialist areas of medical oncology, hematology, radiation, oncology and medication management.Commencing the business, the software product was 12 years old. There was the requirement to invest in development and product architecture as technologies had not been maintained. KEY VALUE DELIVERED▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬• Successfully closing out stalled deals and generating new business within 6 months increasing annual turnover in first year of tenure by 60% • Securing key clients including NSW Health, Healthscope, QLD Health and new partner relationships with Microsoft, Orion Health, Samsung and Ajilon• Negotiating exit from a large and problematic contract securing full Board approval• Re-positioning the business for growth, developing a business plan, leadership team, product offerings, speeding up implementation times and facilitating increased multi site deployments• Restructuring and developing all service/system delivery capabilities including the PMO; revised deployment methods and core product development strategy to support client growth • Delivering a new structure, creating a high performing senior leadership team driving a results based culture with a new performance management program• Securing $5 Million additional investment with a venture partner, packaging the business, implementing formal reporting processes and pitching this to prospective investors• Successfully managing introduction of new Board members

This is a specialist in managed services for Sales Performance Management (SPM), assisting companies to migrate their legacy incentive compensation systems to new world enterprise SPM platforms, and ensuring that the platform will be operated and maintained in normal operation. The company also develops new internal processes to support the system to help companies realise the full ROI from the new platform. KEY VALUE DELIVERED▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬• Transforming the company from start up to expert independent vendors of SPM Software, assuming responsibility for Asia Pacific region business development• Securing tier-1 enterprise clients in Australia and Asia Pacific including: Westpac, Vodafone, Telstra, Zurich Financial and VHA • Securing Master Service Agreement partnerships with major vendors Callidus, Varicent & Merced• Establishing client and service delivery capabilities to improve service capacity including a PMO• Successfully completing Australian role as part of a global consolidation• Recruiting, training and managing a high performing specialist team of technical consultants to drive business growth

I was recruited to head up a merge of Spectral Lines and the Intervest Group. The Intervest Group was a diversified group of global companies in IT, Marketing and Sales force solutions. Spectral Lines provided IT solutions to the SME, Corporate and Government sectors. The merged business, IT Results, delivered a broad portfolio of IT and business process improvement services to clients in the financial services, telecommunications, healthcare services, consumer and retail industries.KEY VALUE DELIVERED▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬• Rationalising and restructuring and Spectral Lines and Intervest Group to merge as IT Results, establishing strong profit growth and a rock solid footprint as a specialist market niche provider • Securing $3M contracts with clients within the Call Centres, Telco and Legal sectors with IT and business process improvement solutions• Initiating and attaining Microsoft Gold partnership and instituting ongoing learning and development plans in line with maintenance of certification• Developing and implementing a new management team and organisational structure • Restructuring Intervest Global and concluding an outstanding shareholder dispute • Achieving accredited Business Partner status with Sage Group PLC to become a Sage CRM and SageERP reseller in Australia

I established Wild Communications as a private company with management interests in Team Dynamik, to hold a Level 1 V8 Supercars licence and a retail marine dealership.KEY MILESTONES▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► TEAM DYNAMIK• Purchasing the AVESCO Level One Franchise Agreement (Racing License) ensuring compliance with AVESCO regulations, the governing body of V8 Supercars• Successfully managing strategic, commercial and operational priorities • Stakeholder and supplier agreements, including the Holden Factory Support Agreement; driver employment contracts; and a promotional partnership with SA Motorsport Board• Securing key sponsorships including: Alphawest $500K+; World Industries $2-3 Million pa over 3 years; and Roadships Australia $3 Million• Generating $3.5+ Million in measured media within the first year of operation• Gaining 600+ members in first year creating a supporter’s club with Club Ambassadors ► WILD MARINE DEALERSHIPI re-energised this flagging marine dealership to realise a 166% increase in trading position within a 2-year period and increased active customer database from 200 to 800+, securing sales of $1.5 Million+. This positioned this business for a successful sale.

Established during the deregulation of the telecommunications market, Telegroup Australasia grew to $100 Million pa revenue, until it was sold to Telegroup Inc, a Nasdaq listed company. The company became the largest call-back provider in the world deploying advanced intelligent switches providing international calling, toll-free services and travel calling cards. KEY VALUE DELIVERED▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬• Achieving total market penetration of 60,000 customers over 2 years directing marketing and operations for Australia and New Zealand through deregulation• Driving significant increases in profit margin from approximately 11% and ARPU increases of 15%, negotiating carrier wholesaler pricing; & 3% introducing the 1st national flat pricing model • Achieving growth in customer base from 25,000 to 30,000 over the first six weeks developing and implementing a new national advertising campaign • Achieving 3% margin improvement and compounding monthly sales growth at 10% + leading innovation as the first telco to introduce national flat rate pricing• Supporting national expansion providing lead management, order processing and fulfilment capabilities establishing a new marketing database and campaign response centre • Developing integrated Australasian operations centre (Australia, NZ) providing Customer Service, Billing and Provisioning to the region• Achieving a monthly sales growth of 15%, overseeing national NZ revenue budgets of $12 million and effectively managing a field sales force of 52 • Managing a high impact marketing strategy for integrated companies acquired • Successfully implementing customer contact management and lead management systems and managed system integration projects for Australian/NZ operations• Driving 80% retention developing and executing a national marketing campaign to convert customer base from ‘call-back’ service to ‘switched resale’

This was a full service brand agency with expertise in direct response advertising with a blue chip client list including Air NZ, TVNZ, CB Richard Ellis and NZ Wines and Spirits.KEY VALUE DELIVERED▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬• Developing the Golden Oldies Direct Marketing strategy and implementing a new database system for Golden Oldies worldwide for Air NZ • Managing the ongoing account development and implementation for three major marketing campaigns and customer management systems with a total account value of $60 Million for Air NZ • Developing the Direct Response TV strategy and the launch campaign for TVNZ• Developing the direct marketing strategy and implementing a marketing database valued at approximately $1M of direct marketing campaigns in first year of operation for CB Richard Ellis • Developing promotional campaigns for Kahlua, Lion Ice and Baileys for NZ Wines and Spirits

KEY VALUE DELIVERED▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬• Being nominated for a BP Award for innovation in technology for rationalisation of 11 Help Line numbers to 1 number, improving service grade from < 60% to consistently 90% +• Significantly reducing cost per acquisition and management, creating virtual sales regions for 25,000 commercial customers, reducing reduction in field based teams from 54 to 36 • Accelerating customer acquisition for BP Oil, integrating direct marketing strategies for all brand campaigns and developing a national marketing database• Increasing market share by 14% with a campaign to support the introduction of unleaded• Increasing forecourt oil sales by 3% developing and implementing the 'Strike Oil' program for the Retail business

Nzdma, Direct Marketing

Education record