Mark Dykoski Email & Phone Number

Minneapolis, MN, US

Fridley, Minnesota, United States

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Worked in a highly dynamic environment that required active support of all cross functional elements.
• Acted as Management Representative with quality review and approval responsibilities
• Reviewed and approved qualifications and validations for new product development projects
• Supported production and sustaining initiatives for all processes
• Created metrics and an atmosphere that focused on process improvement
• Fostered an understanding of compliance to internal processes and external regulations.

• Completed quarterly reviews, evaluations and appraisals for 14 employees and made recommendations for advancement/improvement
• Lead process improvement projects that resulted in a 30% reduction in training load for engineers and reduced throughput time for the change process due to more efficient processes
• Participated in hiring process for open departmental positions
• Compiled monthly and quarterly metric data, including detailed reports used to run a cross-functional company-wide project to improve quality and throughput, and presented the data at monthly Quality Council meetings.
• Supported cross-functional audit team including document retrieval, document review, process review, for US Food and Drug Administration and British Standards Institution audits

• Identified opportunities and drove implementation for developing methods and procedures to improved change management process and reduce the documentation burden for customers
• Managed and implemented change management activities in support of the quality system and practices to meet Cardiac Rhythm Management customer requirements
• Created and provided training for engineers regarding business processes
• Participated in special projects, including process improvements and efficiency increases
• Initiated documentation changes

Greater Minneapolis-St. Paul Area

• Oversaw 10-15 technicians in the outpatient pharmacy
• Managed work flow, assigned breaks and problem-solved for the outpatient pharmacy
• Intercepted difficult customers and employees and delegated responsibilities to the available workforce to optimize and facilitate productivity
• Trained new employees in several different jobs in various locations within the pharmacy
• Filled all narcotic patient orders
• Maintained detailed records for all narcotics in outpatient pharmacy and audited counts on a daily basis

Greater Minneapolis-St. Paul Area

• Filled and dispensed prescriptions
• Completed hospital orders and delivered orders to wards
• Compounded IVs and other prescription medications

-Completed Sales-Performed store wide inventory-Purchased collectibles

Master’S Degree, Masters Of Business Administration

MBA concentration - Conflict Resolution Focused study in Finance, Accounting, Leadership and Critical Thinking

Bachelor Of Science (B.S.), History

Bass player for the Wisconsin Singers - Show choir

Bachelor Of Science (B.S.), Classical Humanities

Diploma