Mark Eagle Email & Phone Number

Crawley, Gb

Working with organisations large and small to provide stimulating, engaging and fun training sessions. Coach, mentor and tutor for a number of learners undertaking both CMI and CIPD apprenticeship programmes at level 3 & 5. Helping learners achieve their goals and reach their professional targets.Design and delivery of on-line content that goes beyond 'death by PowerPoint' and creates virtual environments that entertain and educate.

World Wide

Working within the Thales organisation and with customers worldwide to provide exceptional levels of training consultancy, design and delivery.Initially working with both internal and a variety of external clients (e.g. Nissan, Hyde Housing, Nest, MBDA) to create memorable learning experiences that both engaged and enthused. Developing client relationships to become a trusted training partner, offering advice and guidance to ensure the best training intervention was applied to ensure the best results.

Worldwide

Design and delivery of engaging, entertaining and motivational training courses. Working predominantly within the airline industry in countries world-wide I delivered a variety of training interventions to help individuals realise their full potential.Selection of programmes delivered included:Leadership and Management TrainingTrainer TrainingCoaching and Mentoring SkillsCommunication/Presentation SkillsInfluencing/Negotiation SkillsCustomer ServiceDiversity and Cultural Awareness TrainingPractical Assessor Training

Working with managers and team leaders, both in the UK and internationally to identify learning requirements and devise the best working practise solutions.Coaching managers and team leadersMentoring trainers within the L & D departmentDesign, delivery and evaluation of a variety of training programmesCreation and delivery of virtual classrooms to employees worldwideWorking with project managers to advise of potential training needsMaintainance of training programmes to adhere to FSA requirements

Responsibility for managing the service training department providing all levels of training to Virgin Atlantic crew, from new hire to promotional leadership training. The role also required the design and delivery of courses for external clients.Provide guidance and support to a team of instructors, review processes and hold regular one to one coaching and mentoring meetings with the team.Observation of training delivery and providing feedback to instructorsAssess the effectiveness of training materials and agendaDesign and maintenance of courses in line with company objectivesConducting and attending meetings with key contributors from other departments to assess the required training provisionEnsuring the profile of the department enjoys a high profile by establishing excellent relationships with other departments/colleagues

Supervisor for up to 18 cabin crew and 400 customers, ensuring that Virgins award winning service is delivered and promoted throughout the flightResponsible for overseeing the safety of and service for all Virgin customersLiaising with ground services and flight crew to ensure prompt departureDeveloping crew through excellent supervision, feedback and coachingGathering customer feedback through surveys and verbal communicationExtending a duty of care to all crew whilst overseasTo liaise with all overseas hotels, airport services and ground staffTo promote all Virgin services and companiesTo report flight information accurately and conciselyTo maintain knowledge of all aspects of safety, aviation medicine and service

France, Spain, Italy

Three seasons (two summers, one winter). Work involved living in Spain, France and Italy. I was promoted to a senior position in France, providing management, support and guidance to a team of ten reps. Providing services, information and entertainment to all resort guests. Liaising with hoteliers to ensure high levels of customer satisfactionPromotion and selling of Club 18-30 products and servicesLeading and guiding excursions and activitiesSenior duties involved mentoring and guiding new reps through their new duties

The Point, Milton Keynes

Duties involved managing a busy city centre entertainment complex with up to 20 staff. Role involved general managerial duties including all personnel duties, cash handling and budget preparation, training and overseeing the day to day running of the establishment.