Mark Richardson Email & Phone Number

Chicago, Illinois, Us

Transitioning from heading Engineering of a smaller company to leading an engineering department of one of many other business units within a larger Euna Solutions conglomerate• Working with other business units in the larger organization to replicate my engineering team's best practices of change management (including CI/CD), incident management, security and compliance (including PCI and SOC 2) • Developing and implementing KPI dashboards for both internal (Engineering) and external decision making (C-suite) for data-driven decision making that are directly affecting high-level product decisions• Piloting AI-assisted development workflow; this includes writing unique policies for the payments domain to adhere to strict privacy requirements to reduce development review cycle time

Chicago, Illinois, Us

Led the entire software engineering department of a tech company of ~25 engineers, comprising multiple teams, managed managers and worked directly with other department leaders, including the CEO and Head of Product. • Implemented the first widely used and accepted Incident Management System resulting in: - Accelerated incident resolution from days to hours while maintaining high quality responses - Established more streamlined and professional client comms resulting in tighter SLA agreements - Data-driven tech debt resolution based off most consequential and expensive incidents• Effectively trained three new high-performing managers from previously individual contributor roles reducing headhunting, HR and onboarding costs by over 30%• Regularly participated in executive-level planning and execution• Executed on the company’s vision for Engineering in partnership with other executive leaders of Product, Sales, Ops & Support

Chicago, Illinois, Us

Managed a team of five engineers that maintained the company’s core payment processing platform• Took the worse performing team in Engineering transforming it into the most productive and desirable team to work on (reduced engineer turnover by 80%)• Was responsible for and executed key architectural decisions while still directly contributing to the implementation of substantial parts of the platform’s code base • Created internal tooling to integrate with external APIs that reduced client integration costs by 40%• Piloted an effort-to-value process for selecting initiatives to assess tech debt/maintenance, internal tooling, and other large engineering initiatives for my teamTechnologies: Ruby on Rails, Elixir, Postgres, AWS

Chicago, Illinois, Us

Was a technical leader ensuring reliable payment processing and transaction accounting for the largest client cities in the United StatesTechnologies: Ruby on Rails, Elixir, Postgres, AWS• Helped build, maintain and support the company's critical payments systems, with millions of dollars reliably processed daily• Mentored multiple engineers ranging from junior to senior

Chicago, Illinois, Us

Developed and managed a pure Ruby framework for organizing and enhancing penetration tests • Collaborated with penetration testers to integrate new testing capabilities• Acquired expertise in security risks associated with software developmentTechnologies: Ruby

Built and maintained backend services for ecommerce sites Gamut.com & Grainger.com• Solved large-scale taxonomy-related, enterprise-level content management problemsTechnologies: Ruby on Rails, Elixir, Golang, Node.js

Chicago, Illinois, Us

Lead Instructor responsible for developing and teaching 100+ students over many cohorts how to create and craft full-stack web applications across the entire development lifecycleTechnologies: Ruby on Rails, JavaScript, AngularJS, CSS, HTML• Developed and maintained curriculum for the entire organization used by half a dozen other instructors• Learned excellent tech communication skills: ability to translate technical concepts to non-technical audiences and vice-versa• Volunteered to teach an entire cohort (5 months) in Rwanda

Chicago, Il, Us

• Developed and launched an entirely new web application for a startup from inception to completion• Utilized Rails for the back-end and JavaScript/Angular for front-end development • Successfully contributed to new projects as well as existing legacy systemsTechnologies: Ruby on Rails, JavaScript, AngularJS, jQuery (3 month contract)

Project Management Strategy Certificate

Financial Decision Making Certificate, Accounting And Finance

Bachelor'S Degree, B.S. In Physics, Minor In Math