Mark Ebaugh Email & Phone Number

· Develop and monitor roadmap for infrastructure upgrades and updates· Document specifications for upgrades and system enhancements· Migrate hundreds of active production servers to modernize hardware infrastructure, hypervisor version and SAN environment · Design high availability application infrastructure across multiple datacenters· Support production web, application, database and infrastructure servers in virtualized environments and on discrete hardware· Verify and ensure HIPAA compliance amongst new and existing applications and infrastructure· Work with application specialists to coordinate service solutions for stakeholders · Monitor disk I/O and network throughput to predict congestion and maintain efficient utilization · Forecast utilization of compute and storage resources to ensure availability

Greater Atlanta Area

· Design and build a virtualized private cloud to support x86 and Solaris environments running apache and weblogic· Create flexible virtualized environments to maximize compute resources using VMware, KVM, or Solaris LDOMs or zones · Consult with application development and infrastructure design teams to create highly available and secure application environment· Develop processes with QA team for verifying and validating application deployments · Direct remote production build and support teams for understanding of specific applications and technical architecture· Assist in training and creating a tier four support structure for specific application· Work to find quick solutions to frequently changing plans and designs with little to no impact on stability or availability

· Deliver complete service driven environments built on Solaris 10, RHEL 4 or 5, or Windows Server 2003 or 2008 in a deadline driven environment while adhering to established company standards and processes· Ensure compliance with PCI and SAS70 regulations and standards · Develop processes for migrating existing services into new fault tolerant and virtualized configurations within VMWare or Solaris zones and LDOMs with minimal downtime· Communicate with Project Managers and Customers throughout a project life cycle to ensure all usability and supportability requirements are met· Consolidate services from various data centers while updating build standards to an expected consistency throughout the organization· Refresh operating system and required application software for existing environments on to modern VMware hosted platforms or Solaris LDOMs or zones· Work with system architects and developers to alter initial designs as issues are discovered throughout the implementation process· Create complete documentation and training for tier 2 support· Perform third tier support function for any systems issues using ITIL support standards· Participate in disaster recovery exercise of restoring full data center services in a remote location, as well as develop zero down time DR strategies in local data centers· Collaborate with teams of various disciplines to find acceptable standards based solutions to technical issues

· Develop iterative processes for completing repeatable tasks spanning multiple datacenters· Improve time to completion and increase successful changes through process standardization · Serve on change management and review boards while aligning the organization with ITIL standards· Provide second and third tier technical support and solutions to world-wide customers ranging in size from mid-size to the Fortune 50 on Solaris 8, 9, and 10, as well as many versions of Red Hat Linux · Ensure security standards for multiple companies while assisting in audits for PCI DSS, Sarbanes- Oxley and HIPAA compliance· Work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues· Work in a collaborative effort with teams of various disciplines as necessary to quickly and effectively resolve technical issues· Ensure the delivery of customer driven uptime expectations · Provide support on an as-needed and as-requested basis for hundreds of environments· Create, modify and edit change plans for server configuration alterations· Determine and communicate necessary changes to customers· Monitor file system, memory and CPU utilization for hundreds of systems· Establish monitoring thresholds determined by platform and use· Establish build standards and enforce QA policies· Create and alter monitoring templates for various Operating Systems

· Develop iterative processes for completing repeatable tasks spanning multiple datacenters· Improve time to completion and increase successful changes through process standardization · Serve on change management and review boards while aligning the organization with ITIL standards· Provide second and third tier technical support and solutions to world-wide customers ranging in size from mid-size to the Fortune 50 on Solaris 8, 9, and 10, as well as many versions of Red Hat Linux · Ensure security standards for multiple companies while assisting in audits for PCI DSS, Sarbanes- Oxley and HIPAA compliance· Work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues· Work in a collaborative effort with teams of various disciplines as necessary to quickly and effectively resolve technical issues· Ensure the delivery of customer driven uptime expectations · Provide support on an as-needed and as-requested basis for hundreds of environments· Create, modify and edit change plans for server configuration alterations· Determine and communicate necessary changes to customers· Monitor file system, memory and CPU utilization for hundreds of systems· Establish monitoring thresholds determined by platform and use· Establish build standards and enforce QA policies· Create and alter monitoring templates for various Operating Systems

VeriCenter has been purchased by Sungard

· Lead, mentor and assist Unix administrators in a 100% Solaris environment· Work closely with Oracle and web application development teams to determine hardware and support requirements· Prototype new hardware and OS versions to determine future company standards· Provide 24/7 maintenance to complex, high visibility, public-facing applications· Manage hardware allocation to production, test and development environments · Assist in design and deployment of remote business continuity and disaster recovery plan· Troubleshoot new technologies and existing in-house created applications · Test, verify, and recommend to management hardware and application solutions · Create and deploy hardware- and software-based web application clusters· Participate in server consolidation of existing web applications and Oracle databases· Assist in architecting and deploying a five-nines enterprise business continuity and disaster recovery plan

Bachelor Of Business Administration - Bba, Computer Information Systems With Focus In Process Innovation

Education record