Torrens University• Facilities Management across 2 campuses in Brisbane for Laureate University • Maintenance Management including, defects, inspections, repairs and quotes, HVAC, Electrical Services, Electrical Test and Tag, Plumbing, Mechanical, CCTV system, Security System, Planned Preventative Maintenance and Reactive Maintenance• Contractor Management – Vendor engagement, quote approval, tendered works• Management of contractor KPI’s• Finance – Invoicing, Processing for payment, Quotes and Quote submissions, end of month reconciles.• Management of Soft Services – pantry orders for staff areas and student Kitchens • Stakeholder Engagement• Management of onsite FM Staff• Management of the onsite Café• Management of all PM works – Submitting all monthly PM’s across Australia for the account to vendors • Management of Reactive Maintenance and Repairs• Projects and Capital Works • Fit outs and furniture. • Systems used: Maximo, Tradeshift, Rapid Global, Optimum, BMS, Power BIJohnson and Johnson Medical• Facilities Management of the corporate office in Brisbane plus a Warehouse/Distribution Centre• Maintenance Management including, defects, inspections, repairs and quotes, HVAC, Electrical Services, Electrical Test and Tag, Plumbing, Mechanical, CCTV system, Security System, Planned Preventative Maintenance and Reactive Maintenance• Contractor Management – Vendor engagement, quote approval, tendered works• Management of contractor KPI’s• Finance – Invoicing, Processing for payment, Quotes and Quote submissions, end of month credit card reconciles.• Local Management of Soft Services – Ordering stock for kitchen pantry area, onsite Cleaners. • Stakeholder Engagement• Vendor Management • Projects and Capital Works • Fit outs and furniture. • Systems used: Maximo, Tradeshift, Rapid Global, Optimum, Power BI

• Maintenance Management of all the requests for all UnityWater Assets to the Moreton Bay, Sunshine Coast and Noosa regions• Contractor Management – Vendor engagement, quote approval, tendered works• Management of contractor KPI’s• Invoicing processing for payment • Dealing with customer complaints and enquires• Stakeholder Engagement• Systems used: Maximo, Objective

• Managed the workplace to ensure delivery of the clients working needs including maintenance, refurbishments, maintaining office standards and relocations• Maintenance Management including, defects, tendered works, Inspections, repairs and quotes, HVAC, Electrical Services, Plumbing, Mechanical, CCTV system, Security System, Planned Preventative Maintenance and Reactive Maintenance • Management of tenancy Critical Areas – UPS’s, IROC 24/7 365-day Operations Area, Server Rooms• Lead the service culture and engage the team to ensure client expectations are exceeded. • Managed the team’s performance, staffing levels, appraisals and standards and provided ongoing coaching and development to the team• Met KPI’s and ensured tasks were completed in the agreed time frames and closed out.• Facilities Management. • Stakeholder Management• Report on all OH&S incidents• Project Management – New Fit-outs, scoping out the works, quotes, tendered works • Capital Works• Contractor Management – vendor engagement, quote approvals. • Finance and Budget Management• Day to day operations/Soft Services – internal service desk, external service desk, mailroom, clubrooms• Manage the security of the tenancy and issuing of security access cards. • Manage the Cleaning contractors making sure tenancy is cleaned at a high standard. • Transition 1300 staff to an Agile working environment workspace including flexible working and activity work base environments.• Systems used: Utrac, JDE, Converga, Focus, BMS, CREMS, Serraview for workspace planning.

• Maintenance Management including, defects, tendered works, Inspections, repairs and quotes, HVAC, Electrical Services, Plumbing, Mechanical, CCTV system, Security System, Planned Preventative Maintenance and Reactive Maintenance• Lead contact person between BHP and Landlord.• Contractor Management – Vendor engagement, scoping out the works, quote approvals.• Develop and budget for the annual maintenance plan. • Scope procure and contract hard services works. • Management of all Service Manuals and OMM’s, including maintain database of fitout drawings, specifications and certifications. • Coordinate major landlord works which impacts the tenancy. • Maintained the integrity of the tenancy fitout. • Project Management – Fit-outs, office relocations, building works • Office Relocations – moving 13 floors across 3 buildings in to 1 building• End of Lease Contracts. Management of handing the tenancy floors back to landlord. • Budget and Finance Management. • Management of tenancy Critical Areas – UPS’s, IROC 24/7 365-day Operations Area, Server Rooms• Systems Used: SAP, Service Now, BMS, CREMS

• Day to day operations of 12 clubrooms across 2 buildings • Vendor Management • Delivery Management and Stock Control• Maintenance Management – fitout repairs, fitout inspections, PPM, CCTV System• Contractor Management – Vendor engagement, quote approvals • Making sure meeting rooms and boardrooms are in good working order and met the client expectations. • Conducted floor walks and reported all maintenance issues. • Relief cover for the Corporate Reception – answering phone calls, security system, meet and greet external visitors and general enquires• Relief cover for the external Mailroom – managing all aspects of mail delivery and sending mail local and international. • Invoicing and payments of quotes.

• Direct Management of 11 Heads of Department with an average of 50 staff across each department• Mentored the Sales Team to achieve sales targets• Management of the Day to Day operations of the building• Project Management • Management of Redevelopments • Management of OH&S of the centre and 2 other remote sites • Management of the Policies and Procedures • Management of the budget and financials of the centre• Setting KPI’s for the staff and departments • Customer Service• Deliver Training courses• Hold monthly Customer Forum Meetings• Hold monthly departmental meetings • Banking of weekly money • Human Resources – Pay Role, Personal Files, Staff Liaison, Investigations and Disciplinary • Staff Recruitment • Asset Management • Maintenance Management

• Direct Management of 8 Heads of Departments with an average of 70 staff across each department• Contractor Management • Maintenance Management • Day to Day Operations of the centre• Lead on all Incidents and Accidents Investigations • Successfully got 8 sites accredited with ISO:18001 and ISO:14001• Successfully achieving ISO:9001• Successfully achieved Quest across 6 sites • Lead on external accreditation’s • Management of Policies and Procedures • Customer Service • Budget and Finance responsibilities• Banking of weekly monies • Daily finance reports• CCTV Management• Asset Management

• Manage the team of Recreation Assistants• Manage the day to day operational duties and issues• Manage Occupation, Health and Safety • Dealing with all customer enquires via face to face, telephone, email• Cash handling • Building floor walks • Taking deliveries • Manage Contractors and vendors• Party host for children’s parties • Working with vulnerable adults