Mark Donner Email & Phone Number

IT managed services using Labtech Cloud based, Kaseya software to manage total network for clients. This includes server management; patch management for server and workstations, security management virus, spyware, malware software management, Microsoft windows updates management, helpdesk support, documentation as needed.I setup and managed Windows 2011 SBS, Windows 2003 SBS, to include the setup of Exchange 2003 services, and added a 2 terabyte raid 10 array to accommodate the Exchange server database and all of the user’s files. I managed active directory additions and changes. I also, managed all group policy for this domain. I established a backup and recovery schedule using Kaseya imaging software.daily maintenance (Virus scans, patch management). I also upgraded hardware, disk drives, DVD drives, added memory I provide Helpdesk support Kaseya ticketing and remote desktop supportDaily management and monitoring of all Exchange systems.Lead member of Exchange Created, managed, and maintained Exchange mailboxes, distribution lists and public folders.Actively managed daily backups for 33 server data center.Backed up and managed 8 TB storage environment utilizing backup to disk and tape backup.Built, configured, installed, and maintained 2000, and 2003 servers on a variety of DELL Active Directory environment.Built and managed 4 Citrix servers to support 175 users.Provided Tier I through III application support for all Microsoft Office applications, 3rd party applicationsBuilt, configured, and deployed end user workstations including Dell desktops, Sony laptops, and multiple models of IBM Thinkpads.Performed PC hardware troubleshooting and repair.Acted as the sole user support staff in a 250 user environment

Listed skills include Microsoft Exchange, System Administration, Disaster Recovery, Servers, and 45 others.