Building on from my previous role, the strategy extends across the group to provide a consistent customer experience utilising our own risk assurance maturity model within Ideagen Coruson to ensure that we really do ‘wow’ each and every customer through all aspects of their engagement with Ideagen.I'm also responsible for ensuring that the organisations we engage with for Ideagen Coruson, understand how it can meet and exceed their business needs to help them on their risk based maturity journey to operational excellence.Ideagen Coruson supports a risk-based approach to operational excellence that drives quality, compliance and safety, allowing organisations to develop, improve and become more accountable and mature.It is important for organisations to do the right things professionally and strategically while, at the same time, do things right operationally. The organisational maturity model built into Coruson guides you towards this high performance in manageable steps.Further information can be found by clicking the image below.

Having delivered hundreds of Q-Pulse projects all over the world in different countries, continents, cultures and domains from the USA to Kazakhstan and many places in between, I find myself ideally placed to truly understand our customers needs.The key responsibilities of this role are to develop a robust and proactive account management strategy; improving the consistency of delivery of Professional Services worldwide; and increasing customers' access to our Support Desk to improve both Gael and our relationships with our customers.

Highly experienced Quality, Production and Operations Director with a solid systems engineering background and outstanding information systems literacy. Demonstrable and proven ability to control and improve complex production operations and business systems compliant with strict safety, hygiene, environmental, quality and food safety standards. Strong financial and commercial skills coupled with man management and change management experience. Ability to rapidly and accurately understand requirements, demonstrate the capability to meet them and then deliver a solution which meets and exceeds expectation. ENTJ personality profile.Qmach is a provider of transparent quality & compliance management solutions and professional services that help organisations and companies effectively and efficiently manage their Quality, Risk and Compliance activities relating to Legislation and Management Standards.Businesses we work with are from multiple industry sectors in both the public and private arenas and range from manufacturing to service based companies typically associated with, but not limited to, Food & Drink, Aviation, Packaging, Manufacturing, Government and Healthcare.We are very proud to be part of the Gael Quality Global Partner Network.

Responsible for all of the refinery, quality, engineering and maintenance functions. Maintained methods of best practice and managed continuous improvement projects across all areas to achieve best results in terms of cost, production time, quality and (food) safety. Successfully implemented numerous initiatives involving major organisational changes.• Reduced the refinery head count by 45% following efficiency improvements.• Delivered on time all aspects of staff training, data collection, verification and execution of a MRP system for a trouble free implementation.• As part of the senior management team implemented several new initiatives enhancing customer service levels to 95%+, reducing costs and improving quality.• Implementation of an electronic Quality Management System (QPulse) for compliance to client and third party standards during Technical, Food Safety and Systems audits. • Successfully managed the Kosher certification process for the whole of the Refinery.

Involved in successful financial and timely completion of various automation projects. Integration of all facets of each scheme and negotiation with OEMs for development of PLC, SCADA and MMI code. Required to produce user requirement specifications, P & ID’s, control system design and process specifications, functional design specification and final factory acceptance testing. Following this required to manage the electrical, control system installations and commissioning through to completion of snagging. Developed PLC, SCADA and MMI code for in house projects and panel design using AutoCAD LT. Led the installation and commissioning phases and generated all the relevant documentation and operator manuals. Management of all facets of projects with individual values of £250k and I/O count of circa 9000. Led the development of sections of a green field site project for a new £12M bottling plant.