Mark Higgins Email & Phone Number

Manteca, California, Us

Responsible for providing leadership and strategic direction for information technology to meet business objectives. Lead organization's long-term technology vision, accountable for directing the information and data integrity of the enterprise, and strategically develop, lead and motivate a high-performing team focused on technology solutions that effectively serves the enterprise's diverse client groups and satisfies the business objectives.

Menlo Park, Ca, Us

Lead team responsible for deploying effective end-user computing to global staffing professionals. Develop multi-year strategy to extend mobile technology to over 400 offices worldwide. Build and execute change management practice to embrace and leverage evolving technology to drive business growth. Expand use of virtualized hosting environment for internal clients.

Modesto, California, Us

Lead diverse and highly integrated application portfolio supporting production, supply chain planning and logistics, quality, and research functions for the world’s largest wine producer. Manage application architecture and team through multi-million dollar annual budget to deliver new applications and system enhancements while lowering IS costs as percent of revenue. Selectively sourced cloud solutions to enable step-change enhancements to system portfolio, and outsourced non-strategic support operations to focus high-value development resources on key projects.• Major system implementation – Led new system project to manage $500MM in annual crop• Technical Innovation – Introduced a geospatial information system as a strategic advantage• Business Strategy - Reduced annual support costs by 40% with increased customer approval• Project Management – Implemented $7MM system upgrade within budget and ahead of schedule • Business Integration – Led integration of finished goods technology delivering 20% return

Modesto, California, Us

Led global end-user support operations for enterprise. Directed innovative managed services engagement to reduce cost and improve enterprise user efficiency, consolidating silo-based desktop operations through service-oriented culture and drive to productivity. Applied ITIL fundamentals to deliver step-change response improvements, reduced total cost of PC ownership by 40% in four years, and improved customer satisfaction. Designed and delivered new PC hardware refresh methodology that standardized hardware, improved client performance, reduced cycle time to introduce new software by 20%, and delivered 15% return on investment. Accountabilities also included server operations, email administration, telecommunications, data network and data security.

Milwaukee, Wi, Us

Directed corporate architecture for standard desktop components. Led enterprise migration to standardized email platform upgrading 32,000 clients to new technology. Coordinated company-wide Microsoft licensing strategy. Responsible for world headquarters office technology for manufacturing conglomerate. Led conversion from Wang word processing system to LAN-based PC environment. Held positions of increasing responsibility in IT Operations, technical documentation, and capital project evaluation. Managed $15 million annual capital portfolio for three worldwide data centers.

Bachelor'S Degree, Operations Management And Supervision

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations