Mark Kerwin Email & Phone Number

DRIVING REVENUE - MARKET ADOPTION - MARKET PENETRATION - TEAM PLAYER - PEER COACHExperienced Strategic Account Manager | Customer Success Manager and Sales Leader with a successful history of working in the IT | Telco industry. Skilled in Sales,(Retention and Acquisition), Communication, Account Ownership | Management, Solution Selling, to C-level and below (national and global accounts). As a direct sales position, responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities.• Primarily on customer premise, create existing/new sales for delivery of solutions meeting a wide variety of customer needs for products/services/systems/solutions.• With the aid of support resources, identifies sales opportunity solutions.• Building/maintaining network of colleagues/customers to share information and obtain prospects.• Establish/maintain productive long-term client relationships.• Lead in presenting products, services and migrations that can benefit customer needs.• Demonstrate/maintain complete extensive knowledge of the entire product/service line.• Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.• Develop responses to Request for Proposals.• Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales.• Owns account relationship; responsible for meeting revenue objectives.• Demonstrates sustained record of sales achievement.• Effectively influences customers to diffuse potential problems.• Devise direct sales plans/strategies.• Develop strategic initiatives to grow/retain the revenue stream of highly complex accounts/projects.• Support peers through coaching or mentoring.• Assist less experienced peers.• Act as team lead when presenting products/services to customers. • Works on highly complex projects with considerable latitude.• Leads contract renewal efforts for assigned accounts, generates contract addendums, and maintains contract expiration inventories.• Resolve customer disputes and accounts receivable discrepancies (i.e. billing, installation, customer issues).Meet customers, traveling to and from the customers premise, preparing proposals, presentations, or bids, developing strategic plans related to the customer and the proposed solution/sale, researching and developing customer solutions with external partners, including design and engineering, and researching customer business and industry to identify new sales opportunities.

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  University Of Wisconsin-Stevens Point

  Bachelor Of Science - Bs