Mark Klimek Email & Phone Number

Chicago, IL, US

Chicago, Illinois

• Attend project review meetings with IBM RFS team and customer. Assess requirements and provide sizings. Manage projects for team, including incoming, in progress, and completed.
• Manage workload of entire team (11 US 16 India) ensuring resources assigned to projects, and workload (both project & Steady State) are balanced amongst team members. Manage metrics of workload.
• Team security focal, attending security mtgs, managing Cirats/Apars including reporting, extension, review of… Show more
• Team security focal, attending security mtgs, managing Cirats/Apars including reporting, extension, review of implementation and completion. Manage all other security aspects including WST, Audits, CWP, etc.
• Escalation point for the team for process, administrative, and project activities. Resolve issues for team.
• Monitor team utilization and OT. Validate team ILC entries are complete and accurate.

• First point of contact for ALL engineering support requests. Manage project and maintenance workloads of 25 engineers in four distinct teams
• Set and manage customer expectations with regard to engineer availability and committed project dates.
• Facilitate cross-functional team discussions between infrastructure, development, PMO and other groups as necessary to identify and resolve project issues in order to provide maximum value to our business customers
• Provide leadership and… Show more
• Provide leadership and oversight of WebServices engineers to ensure compliance of team and company standards
• Participate and lead technical bridges to resolve critical application outages