Markel Jackson Email & Phone Number

Elon, Nc, Us

Elon, Nc, Us

Greensboro, North Carolina

Collaborate with Supervisor team to solve immediate day-to-day operational issues.Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunity to improve the Warehousing productivity. Command a strong senior presence, and build a team of high performing Supervisors.Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.Manage, coach, develop team of Operations Supervisors.Manage multiple priorities in a face-paced environment with effective communication and thorough follow through.Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.

Greensboro, North Carolina

Supervise the functions and working of the warehouse workers.Delegate and assign tasks and targets and evaluate the work of the staff.Adhere to the compliance of all legal and safety procedures.Supervise proper shift allocations and ensure efficiency of all warehouse staff.Organize and conduct necessary training activities for the staff and workers.Ensure the proper functioning and safe operations of all warehouse tools and equipment.Work effectively with other managers within functional team and support new team members.Drive specific initiatives that have proven business results.Proactively think beyond the explicit assignment to ask second-order questions and identify additional analytic needs.Accurately, quickly, and clearly answer questions related to your area of focus.Be viewed as a credible company expert on my area of focus.Effectively prepare and run internal meetings with supporting analytics and data.

Greensboro, North Carolina

Assist my supervisor with managing and overseeing all functions of the warehouse, and ensuring smooth operations of all activities.Lead the receiving department and insure the functions are used correctly.Help manage the inventory and conduct necessary training within department.Ensure the proper use and accountability of tools.Ensure hours and functions are recorded correctly Be responsible for answering email and verbal questions in a timely manner.Keep product moving and oversee the cleanliness of the department. This includes daily trash compacting.

Greensboro, North Carolina

Unload and receive inbound furniture orders which will require manually moving large, heavy goods.Use scan technology to document pertinent carton level information, including condition, quantity, and warehouse location of material.Proactively monitor order management systems to ensure that all orders have been received properly and that detailed descriptions are provided for any Overage/Shortage/Damage issues.Perform regular cycle counts to ensure inventory is accurate and up to date.Pick deliveries from inventory and stage them by truck and stop number.Provide direct input into the existing user tools and make recommendations for improvements based on your everyday experience.Be a vocal contributor on the team.Work effectively with peers and managers.Identify the most efficient way to complete assigned tasks and asks clarifying questions when appropriate.

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Maintain broad knowledge of client products and/or services.Prepare complete and accurate work including appropriately notating accounts as required.Participate in activities designed to improve customer satisfaction and business performance.Offer additional products and/or services.Track, document and retrieve information in call tracking database.