Conduct over 150 calls per day to existing and potential customers regarding collections, applications, and communicating with customers for borrowers assistance Played a key role in meeting sales targets and growing customer base through effective communication and sales skillsMaintains high productivity and efficiency in processing loans, ensuring accuracy and compliance with regulations

Proficient in various CRM's such as Salesforce, Hubspot, and LightspeedManaged customer calls and collaborated with various banks to finalize loansThoroughly reviewed all funding documents for accuracy before final submissionWorked in queues for batch processing, B2B and CRM

Assisted the legal department in handling subpoenas and maintained logs of activities of completed workCreated Excel spreadsheets to improve team efficiency.Assisted multiple departments when short staffed (Extensions, legal, and reception)Trained new employees in our various systems and processes

Set up automatic payments for customers via ACH Responded to collector requests for customer correspondence,Performed heavy volume data entry for at least 100 accounts per day Managed multiple projects with the ability to prioritize effectively.Redesigned ACH forms and SOP (Standard operating procedure)

Maintained a clean and organized warehouseHandled all shipping and receiving for the building using UPS, Fedex, and USPSManaged inventory keeping it fully stocked on products and suppliesAssisted coworkers in their departments when needed. (Reception and IT)