Markell Johnson Email & Phone Number

• Customer service (resolving caller needs and providing solutions)• Monitor payroll, data entry and bookkeeping• Research companies and other vendors• Trainer/Instructor• Conduct team morale boost meetings and events• Monitor, evaluate and analyze 80 customer service representatives• Oversee Management, multiple programs along with workforce management• Record keeping of company and employee stats for tracking• Conduct email and telephone communications with other businesses and customers• Create documents for training, updated procedures and information• Problem solving and finding alternate options to proceed• Correcting system errors and back-office duties

Erie, Pennsylvania Area

• Customer service (answering calls, identifying and resolving caller needs and providing information)• Bookkeeping (Updating accounts with information from calls and how the customer was assisted)• Problem Solving & Critical Thinking (Providing answers, solutions, and/or alternatives to customers)• Time management (Handling a high call volume while providing quality solutions in timely manner)

Cambridge Springs

• Combat and survival skills• Licensed Stryker and mortars operator• Leadership over squadrons• “Operation Iron Angel” (Security for the Pope and assisting authorities)• “Presidential Inauguration 2012” (Security for the President, parade and assisting security authorities)

Associates, Criminal Justice And Corrections

Sociology Minor