Mark Ellis Email & Phone Number

Talking all things rail in Northumberland and part of the team delivering the Northumberland Line, which will restore passenger services into South East Northumberland

Bensham, Gateshead

Main responsibilities include :-• Supporting the development of new business opportunities within the private sector.• Supporting the development of new contract opportunities within the private sector.• Increasing volume of sales of Business to Business ticketing products.• Acquiring partners to establish and add value to the key benefits programme.• Providing support to communicating commercial activities internally to improve staff awareness, understanding and buy-in.• Supporting development of new growth opportunities within the commercial network.• Supporting the commercial team on local authority tender submissions.Key Achievements include :-• Creating and delivering a marketing launch campaign for the Tynedalexpress services which operate from Hexham to Newcastle, including advertising campaigns, stakeholder information and internal communication to staff.• Creating and delivering a brand change and marketing launch campaign for the change of Metrolink M1 to become Connections4, including advertising campaigns, stakeholder information and internal communication to staff.• Developing new Stakeholder relationships with key organisations such as Durham University.• Delivering key benefits, a new discount scheme with external organisations for Go North East customers.• Delivering a range of offers from external suppliers for key card customers• Deliver the Hadrian’s Wall bus project and build a plan for continued revenue growth• Create new working relationships with key stakeholders which has gained new business• Writing a written submission as part of a winning National Express tender • Winning new tendered work from Durham University• Completing new bus/brand launches for numerous local bus services across the North East (using different themes for each product)• Creating a business case and launching new daily and weekly tickets in North Tyneside which have seen substantial sales growth.

Newcastle Upon Tyne, United Kingdom

Main responsibilities included :-• Assisting the Core Bus Delivery Strategy Team in preparing a Quality Contract Scheme.• Providing analysis and advice on the Quality Contract Scheme document.• Providing analysis and advice on responses from stakeholders on the Quality Contract Scheme document.• Researching best practice.• Assisting the re-drafting of the Quality Contract Scheme document.

York, United Kingdom

Main responsibilities included :-• Operational, commercial and marketing responsibility for the delivery of the bus network, to standards required and within agreed budgetary targets. These targets embracing financial, operational, commercial, environmental and passenger growth.• Ensuring that the overall quality of service delivered by each of the subsidiaries, including staff and vehicle presentation, continues to improve and meet the standards required.• Maintaining and developing relationships with partners and stakeholders including Local Authorities, passenger transport executive, business groups and other parties with whom the business should closely relate.• Provide leadership and motivation within each of the businesses and ensuring at all times the highest standards of employment practices.• Ensuring the compliance with all relevant legislation and Health & Safety requirements.• Maintaining and developing strong and positive relationships with Trade Union representatives and leading and motivating all staff to deliver an excellent service.• To facilitate and support the successful implementation of various projects and initiatives to agreed timeframes. This includes executive responsibility for specific development projects delivery whilst not having management responsibility of staff assisting on projects.

Doxford Park, Sunderland

Main responsibilities included :-• Familiarity with health and safety risks and issues within my role.• Proactively seeking new business opportunities.• Completion of pricing for tender documents and completion of all associated tender productions.• Identify new potential markets and maximise the opportunity presented.• Maintain profitability of current routes and provide recommendations to increase profitability.• Manage the relationship with Local Authorities, large employers, community bodies and other stakeholders.• Ensure the company makes appropriate responses to all relevant strategies and plans prepared by Local Authorities and other public bodies.• Develop strategy for developing relationships with Stakeholders to improve the bottom line.• Responsibility to maintain a close working relationship with Operational and Financial colleagues.• Manage the Marketing Manager to ensure that new initiatives are introduced and we develop new marketing ideas/strategies.• Create and manage our social networking (Facebook/Twitter) sites.• Lead, motivate and continually assess the Commercial & Marketing team.• Managing the introduction of new ticketing technology.• Ensuring that all relevant staff are kept well briefed as to the position of stakeholders in a timely manner.

Hull

Main responsibilities included :-• Manage operations and sales of coaching department, based across 3 operating depots.• Contract & create coach holiday brochure.• Generate new coach hire/group travel business.• Create day excursion programme.• Financial control and budget creation.• Maximise customer satisfaction.• Develop commercial policies to increase market share.• Lead, motivate and continually assess all employees.• Creating and maintaining relationships with outside suppliers and customers.• Staff recruitment, control and supervision.• Trade Union negotiations.