Markel Williams Email & Phone Number

Wilmington, De, Us

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

Wilmington, North Carolina Area

I'm responsible for responding to Request for Quotes (RFQ), Request for Proposals (RFP), and Requests for Information (RFI) to government and military end users for products and supplies. Along with quoting I supply my various vendors with purchase orders. During my time here I've acquired several key accounts that I now act as their account managers to ensure their customers get their needed products. With these before mentioned duties I must excel at giving the customer a high level customer experience. Aside from customer's I work closely with our vendors negotiating pricing and terms. Also new vendors that we do are not currently setup with I establish the relationships and sell them on the benefits of partnering with Wrigglesworth Enterprises.

Castle Hayne

My duties consist of delivering quality products and service to my customers in fast and friendly manner. My additional job responsibilities as their account manager includes growing my existing customer base by up-selling and cross-selling additional products and services, negotiating service agreement renewals and controlling inventory while working professionally, safely and in compliance with driving and vehicle regulations.

Wilmington, North Carolina Area

In this position I was accountable for achieving the sales metrics that were giving by AT&T for my particular location. Along with achieving the sales goals I was also responsible for coaching and developing my sales consultants. Using the DIRECT feedback model was the method that was used. I was also responsible for maintaining a positive customer experience in the store, which I achieved by interacting with the customers while they were in the store. In some instance I had to use my conflict resolution skills to ensure customer's needs were met. In the position also I used the knowledge that I gained from problem solving the technical issues with what the customer had and also taught the skills to my sales consultants. This in turn made me a subject matter expert when it came to problem solving device issues.

Wilmington, North Carolina Area

In this position I was responsible for driving the perception of the retail location in a positive direction. I achieved this by interacting with every customer that entered the store before their interaction and after interaction. Also I was responsible for coaching the sales consultants to ensure that they were following the 5 key behaviors and the retail promise that AT&T has in place to ensure that the experience will be the same no matter what location a customer shops at. By owing the customer experience I was able to achieve the targets given to me.

Wilmington, North Carolina Area

In this position I was accountable for achieving the sales metrics that were giving by AT&T for my particular location. Along with achieving the sales goals I was also responsible for coaching and developing my sales consultants. Using the DIRECT feedback model was the method that was used. I was also responsible for maintaining a positive customer experience in the store, which I achieved by interacting with the customers while they were in the store. In some instance I had to use my conflict resolution skills to ensure customer's needs were met. In the position also I used the knowledge that I gained from problem solving the technical issues with what the customer had and also taught the skills to my sales consultants. This in turn made me a subject matter expert when it came to problem solving device issues.

Wilmington, North Carolina Area

In this position was accountable for achieving the sales targets given to me ranging from selling wireless products to home solutions that consisted of TV, internet, and/or phone. While in this position I received several quarterly awards for over achieving on sales targets. I achieved this by putting the customer first and listening to their needs and wants and tailoring a solution that matched them. While in this position I not only sold but I had to problem solve and come up with solutions for why the customer's device are not functioning properly. I gained knowledge in troubleshooting windows, IOS, and android devices along with setting up the devices to the customer's expectations. While in this role I became small business certified by establishing business customers with AT&T products and services. Once those business customers were setup I acted as their account manager and continued to grown their services with AT&T.