Mark Muller Email & Phone Number

Southeast Florida

Ft. Lauderdale/Palm County

Ft. Lauderdale/Palm County

Challenged with hiring Service Technicians and Sales Professionals at a branch that struggled in this area for years.➤Using creative methods recruited and hired over 60 people in 2 years.➤Resurrected weekly Plumbing School for trainees (so successful that previously hired technicians requested an opportunity to take the classes).➤Improved the quality and usage of Personal Protective Equipment while staying under budget, by vendor sourcing and negotiating with sales reps.

Boca Raton, Fl.

Tested new procedures and processes for the Copy and Print Department prior to these being released to the stores. Authored communication to the stores about these changes, including memos, How To Guides and Standard Operating Procedures.➤Created a new "Standard Operating Procedure" for order packaging procedures. This included step by step instructions with pictures, which standardized our brand recognition in the Print Centers throughout 1500 stores.

Boca Raton, Fl.

Used individual item sales information to design Plan O Grams, this ensured the best position for top sellers leading to increased sales for the stores and the category. ➤Published detailed instructions as needed for intricate Plan O Gram fixtures and sign placement which streamlined associate execution.➤Reviewed and edited Rewards Program signing instructions ensuring accurate execution by store associates.

Margate, Fl.

While managing the daily operation of the store trained associates to be proactive in converting shoppers into customers, which resulted in a sales increase of 9% year over year.

Boca Raton, Fl.

Opened and closed the first "Pop Up" Back To School Convenience store as an experiment. ➤Authored a step by step manual of guidelines to repeat this success in the future by other managers.Traveled extensively to teach and train management teams to successfully implement a new business model known as the In Store Customer Experience. ➤These stores were consistently at the top of our measured metrics after the roll out.

Deerfeild Beach, Fl.

Worked with and taught the management team how to improve the in stock position of the store, which produced a sales increase of 11% year over year.➤Being proactive in the business community resulted in being elected to Board of Directors for the Deerfield Beach Chamber of Commerce.

Pompano Beach, Fl

Requested a Store Manager position due to family reasons.➤With the proper training of associates we increased sales 8% year over year. ➤Taught Assistant Management team how to obtain and use sales & profit information to find areas that could be improved which lead to an increase in sales and profits.

Alabama, Mississippi, Florida

Supervised the management of 14 Kmart stores.➤Assessed damage and rebuilt MS stores after hurricane Katrina struck, these were the first Big Box stores to reopen after the storm. ➤Awarded the Chairman’s “Star Award” twice. Once for humanitarian efforts after the hurricane and once for exceeding profit plan by more than 100%

Philadelphia, Pa.

Requested a Store Manager position due to family reasons.➤Through proper associate training and follow up reduced inventory shrinkage from 4.7% to 2.1%. ➤Managed the store profitablity for the first time since it open in 1999.

Pennsylvania, New York, New Jersey & Delaware

Supervised 4 different districts in Pennsylvania during this time frame. Revenue up to $330M. ➤Reduced inventory shrink in the Philadelphia Market from 4.5% to 2.1%, by collaborating with the Loss Control DM and improving associate training.➤Created and hosted bi-monthly training sessions for Assistant Managers which ensured the entire team received consistent direction, training and guidance. ➤Trained several new District Managers how to access and use reports available to them, which enabled them to improve sales and profit quickly.