Operations Supervisor
Current
May 2021 - Present
AeroLeads people directory · profile
Mark Endghiel Salazar Email & Phone Number
Operations Supervisor
at
Virtual Work World
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Who is Mark Endghiel Salazar? Overview
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Quick answer
Mark Endghiel Salazar is listed as Operations Supervisor at Virtual Work World, based in Metro Manila, Philippines. AeroLeads shows a matched LinkedIn profile for Mark Endghiel Salazar.
Mark Endghiel Salazar previously worked as Interim Customer Support Manager at Kendal Nutricare (Kendamil) and Customer Success Supervisor at Little Bundle. Mark Endghiel Salazar holds Bachelor In Advertising And Public Relations, Business, Management, Marketing, And Related Support Services from Polytechnic University Of The Philippines.
Company email context
Email format at Virtual Work World
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Virtual Work World
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Profile bio
About Mark Endghiel Salazar
With over 8 years of experience in the Customer Service and Operations industry, I bring a wealth of expertise garnered from collaborating with Fortune 500 and startup companies globally.Driven by goals and fueled by energy, I am passionate about working with people, making my career in customer service a perfect fit. Each role I've undertaken has been a learning experience, allowing me to absorb valuable lessons and knowledge. This dedication has honed my ability to communicate proficiently in English, connecting with individuals from diverse backgrounds and walks of life.Versatility is my forte; adept at multitasking in the fast-paced environment characteristic of my industry. I thrive both in collaborative team settings and as an independent contributor. A rapid learner with an unwavering desire to sow the seeds of success within any company I become a part of, I am poised to contribute significantly to its growth.I am not just seeking employment; I am eager to align myself with clients who envision team members as integral to their business success and growth. Let's embark on this journey together, creating a symbiotic partnership that goes beyond traditional employer-employee dynamics.
Listed skills include Customer Satisfaction, Data Entry, Administrative Assistance, Online Moderation, and 19 others.
Current workplace
Mark Endghiel Salazar's current company
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10 roles
Mark Endghiel Salazar work experience
A career timeline built from the work history available for this profile.
Interim Customer Support Manager
Oversee a team of remote customer support representatives, providing guidance, support, and direction to ensure efficient and effective customer service delivery.Set performance expectations for the customer support team, remotely monitor individual and team performance and provide regular feedback and coaching to improve performance.Identify training needs and provide remote training sessions to enhance the skills and knowledge of customer support team members. Implement and… Show more Oversee a team of remote customer support representatives, providing guidance, support, and direction to ensure efficient and effective customer service delivery.Set performance expectations for the customer support team, remotely monitor individual and team performance and provide regular feedback and coaching to improve performance.Identify training needs and provide remote training sessions to enhance the skills and knowledge of customer support team members. Implement and monitor quality assurance processes to ensure consistent and high-quality customer interactions. Conduct remote monitoring, call evaluations, and provide feedback to ensure adherence to company standards and best practices.Assist in resolving complex or escalated customer issues by providing guidance and support to customer support representatives, ensuring timely and satisfactory resolution.Facilitate effective remote communication channels with the customer support team, including regular team meetings, one-on-one sessions, and email/online messaging platforms to address concerns, share updates, and maintain team morale.Collect and analyze customer support data and metrics, such as response times, customer satisfaction ratings, and ticket resolution rates. Generate reports and provide insights to identify areas for improvement and make data-driven decisions.Collaborate with other teams or departments, such as Fulfillment, Quality, Marketing, Research & Development, and Leadership, to provide insights and feedback from customer support operations. Coordinate with cross-functional teams to address customer issues or implement process improvements.Assume managerial duties, such as overseeing the entire customer support team, making strategic decisions, handling escalated issues, and collaborating with other departments at a higher level. Show less
Jun 2021 - Jul 2022
Customer Success Supervisor
May 2021 - Aug 2021
Social Media And Customer Service Team Leader
Jul 2020 - May 2021
Social Media And Customer Service Representative
Mar 2020 - Jul 2020
Dec 2018 - May 2019
Player Support Executive
- Content Moderator for 2 different clients- Email Support for 2 PixOwl Games- Social Media Manager for 2 different clients- Server Checker for Konami
Oct 2017 - Nov 2018
Customer Service Representative
Apple iTunes Advisor for customers regarding billing, technical issues, and customer service concerns.
Mar 2017 - Jun 2017
Customer Service Representative
Chat Support Representative for Comcast for Billing, Sales, Retention, Technical Support, and Customer Service.
Jan 2017 - Mar 2017
Customer Service Representative
Chat Support for Verizon Wireless handling Billing, Sales, Retention, Customer Service, and Technical Support inquiries.
Jun 2015 - Dec 2016
1 education record
Mark Endghiel Salazar education
FAQ
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Quick answers generated from the profile data available on this page.
What company does Mark Endghiel Salazar work for?
Mark Endghiel Salazar works for Virtual Work World.
What is Mark Endghiel Salazar's role at Virtual Work World?
Mark Endghiel Salazar is listed as Operations Supervisor at Virtual Work World.
Where is Mark Endghiel Salazar based?
Mark Endghiel Salazar is based in Metro Manila, Philippines while working with Virtual Work World.
What companies has Mark Endghiel Salazar worked for?
Mark Endghiel Salazar has worked for Virtual Work World, Kendal Nutricare (Kendamil), Little Bundle, Annofire Ltd, and Keywords Studios.
How can I contact Mark Endghiel Salazar?
You can use AeroLeads to view verified contact signals for Mark Endghiel Salazar at Virtual Work World, including work email, phone, and LinkedIn data when available.
What schools did Mark Endghiel Salazar attend?
Mark Endghiel Salazar holds Bachelor In Advertising And Public Relations, Business, Management, Marketing, And Related Support Services from Polytechnic University Of The Philippines.
What skills is Mark Endghiel Salazar known for?
Mark Endghiel Salazar is listed with skills including Customer Satisfaction, Data Entry, Administrative Assistance, Online Moderation, Brand Management, Virtual Assistance, Creative Writing, and Technical Support.
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