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Mark Engels is listed as Business Solution Architect at Midrex Technologies, Inc., based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at bestbuy.com and a matched LinkedIn profile for Mark Engels.
Mark Engels previously worked as IT Service Desk Technician at Midrex Technologies, Inc. and Help Desk Analyst II at Afs Logistics. Mark Engels holds Bachelor Of Science - Bs, Business Administration from Suny Brockport.
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AeroLeads found 2 current-domain work email signals for Mark Engels. Compare company email patterns before reaching out.
IT support resource and technology enthusiast with over eighteen years of IT, sales, and technical support experience. Skilled in efficient identification of customer needs and presentation of best product and service solutions. An excellent fit for a position requiring capacity to quickly solve technical problems for clients both with and without strong foundations in computing.
Listed skills include Customer Service, Sales, Retail, Outlook, and 13 others.
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Charlotte, North Carolina, Us
- Microsoft 365 administration (Microsoft SharePoint, Teams)- New Software Implementation (Collaboration with vendor on onboarding/offboarding automation, Bomgar to TeamViewer transition)- Production of IT training videos
Charlotte, North Carolina, Us
- Supports 200 users spread over 6 offices & remote workers worldwide- Handles tickets via Quest KACE, phone, and Microsoft Teams chat- Frequent collaboration with other IT operations and business solutions teammates to solve user issues- Assists with onboarding, hardware imaging and deployment- Account creation in AD & Office 365- Ordering, imaging, configuration of Dell & Microsoft laptops, iPhones- Desktop & Laptop hardware troubleshooting and repair- Assists purchasing and management with hardware decisions based on user needs and budget- Led TeamViewer implementation and onboarding automation projects
Shreveport, Louisiana, Us
- Supported 400 users spread over 6 offices & remote workers- Handled tickets via Zendesk, phone, and Microsoft Teams chat- Interfaced with and escalated to appropriate operational teams- Significant number of remote workers required collaboration via Microsoft Teams, Cisco WebEx, Panorama 9- Assisted with onboarding, hardware imaging and deployment- Account creation in AD & Office 365- Ordering, imaging, configuration of Dell laptops and desktops, Apple MacBooks, iPhones- Desktop & Laptop hardware troubleshooting and repair
Spartanburg, South Carolina, Us
- Supported 1400+ users worldwide, primarily in USA- Handled tickets via phone and JIRA ticketing system- Interfaced with and escalated to appropriate operational teams- Zoom & ManageEngine for collaboration, software deployment, remote control- Assisted with onboarding, hardware imaging and deployment- Lenovo laptops & 10Zig Thin Clients
Spartanburg, Sc, Us
Working with IT manager, handled support requests and various projects relating to IT management. Strong familiarity with Microsoft Windows and Office 365 allowed for efficient support internally and via phone/chat for remote users. Some products supported included Office 365, Solidworks, Sophos, Infor Visual, Mitel MiVoice, Proofpoint, Exchange 2016, Google Android. Handled all equipment ordering and management and maintained PDQ Deploy & Inventory for software deployment and tracking.
Rochester, New York, Us
Serving as a senior technical service representative, handled difficult support situations escalated from technical support representatives. Escalations often involved Microsoft SQL or Microsoft Access database repairs and modifications, as well as assisting district food service and IT staff with Windows networking and file sharing permissions. Performed server migrations involving Nutrikids Point of Sale, Menu Planning, and Perpetual Inventory for districts, as well as aided in the installation of Microsoft SQL and sync services for MySchoolBucks.Acted as a go-to liaison between customer service, development, and product management for the Mosaic Back of the House Menu Planning and Ordering &Inventory cloud software suite. Effective communication between these groups allowed for timely product fixes and educated prioritization of product enhancements.
Rochester, New York, Us
Serving as a technical service representative, provided training and technical support for the Nutrikids, MCS, and Heartland Mosaic suites of K-12 lunchroom software, specializing in their respective menu planning and inventory systems.
Richfield, Minnesota, Us
Focused on identifying customer needs and creating a total solution for their home theater setups as part of Best Buy’s Home Theater/Magnolia Home Theater team. Guided top-down selling procedures are followed to ensure customers have proper accessories and multimedia devices to fully enjoy their television purchases. Troubleshoot store demonstration displays and devices daily to ensure proper functionality for customer use. As part of the Computing team, focused on providing complete computer solutions for customers with Microsoft and Apple products. In association with Geek Squad, provided technical support in person and over the phone to troubleshoot issues.
Honeoye Falls, New York, Us
Assisted with retail operations in the brewery's tasting room and merchandise shop. Primarily focused on providing engaging tasting experiences for customers sampling the large variety of craft beers available on tap.
St-Eustache (Québec), Ca
Attended fairs, festivals, and trade shows to promote Bath Fitter remodeling products to generate sales leads.
Connecticut, Us
Sales Consultant at Wireless Zone, a Verizon Wireless Premium Retailer. In charge of providing wireless equipment and services to customers, as well as troubleshooting issues with both. Often ordered and managed the store's inventory as well as kept the decor and advertising up to date as required by Verizon Wireless. Through this position and through personal interest, became knowledgeable regarding iPhone, Android, Windows Phone, and social networking.
Quick answers generated from the profile data available on this page.
Mark Engels works for Midrex Technologies, Inc..
Mark Engels is listed as Business Solution Architect at Midrex Technologies, Inc..
AeroLeads has found 2 work email signals at @bestbuy.com for Mark Engels at Midrex Technologies, Inc..
Mark Engels is based in Charlotte, North Carolina, United States while working with Midrex Technologies, Inc..
Mark Engels has worked for Midrex Technologies, Inc., Afs Logistics, American Credit Acceptance, Zima Corporation, and Heartland School Solutions.
You can use AeroLeads to view verified contact signals for Mark Engels at Midrex Technologies, Inc., including work email, phone, and LinkedIn data when available.
Mark Engels holds Bachelor Of Science - Bs, Business Administration from Suny Brockport.
Mark Engels is listed with skills including Customer Service, Sales, Retail, Outlook, Social Networking, Consumer Electronics, Inventory Management, and Customer Relations.
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