Mark O. Email & Phone Number

Colleyville, TX, US

Houston, Texas, US

• As the CIO at ARCHER Systems, I lead technology strategy and transformation, building innovative solutions that position ARCHER as an industry leader. My focus is on operational efficiency, client satisfaction, and.
• Built and led high-performing teams to develop large-scale custom applications supporting settlement administration.
• Leveraged AI/ML to automate processes, enhancing scalability and reducing operational overhead.
• Developed and launched a next-generation client portal for law firms, enabling seamless interaction and enhanced self-service.
• Built advanced business intelligence and analytics capabilities, driving data-driven decision-making.
• Designed systems to support new lines of business, aligned with ARCHER’s growth strategy.

Dallas, TX, US

• As a key member of the executive leadership team, reporting directly to the CEO, I develop and execute technology strategy for North America's leading intercity bus transportation provider, with nearly $1B in revenue.
• Led carve-out of shared services (Office365, ADP, JD Edwards, Azure, ServiceNow) within six months to support divestiture, saving $2M annually.
• Migrated Greyhound.com to Azure, reducing costs, enhancing scalability, and optimizing delivery to match peak and off-peak demand.
• Achieved $5M in savings during COVID-19 by renegotiating contracts, downsizing cloud usage, and restructuring IT operations to "right-size" infrastructure.
• Delivered technical projects, including Dynamic Pricing, Yield Management, and e-tickets, increasing revenue by over $20M annually.

Dallas, Texas, US

• Promoted to Sr. Vice President and Associate Principal, I led technology transformation initiatives to modernize business processes and build a culture of innovation at HKS.
• Built an elite application development team delivering solutions on Microsoft Azure using Agile and DevOps methodologies.
• Led Knowledge Management initiatives.
• Developed a corporate intranet on SharePoint (Office365).
• Created a customized project data application.
• Built a Digital Asset Management System for marketing imagery.

Dallas, Texas, US

• As Vice President at HKS, I led key initiatives to modernize IT infrastructure, focusing on cost optimization and digital transformation.
• Built and led a high-performing technology team to execute strategic IT initiatives.
• Implemented Workday for HR and financial operations, streamlining processes and improving data accuracy.
• Migrated the organization to Office 365 and moved systems to the cloud, enhancing collaboration and reducing maintenance costs.
• Relocated on-premises systems to a new data center, ensuring reliability and scalability while cutting overhead costs.
• Drove cost savings through technology consolidation and optimized IT operations.

Dallas, TX, US

• As Director of IT Governance and Systems Delivery at Greyhound, I led all aspects of project management, including application development, governance, and systems delivery. I established and maintained strong business.
• Directed cross-functional teams, including project managers, developers, systems support, and business analysts.
• Managed IT Governance, PMO, IT Project Delivery, and Steering Committee activities, prioritizing initiatives by revenue potential, cost savings, and business impact.
• Served as Program Director for a $20M technology integration and consolidation project between Greyhound and FirstGroup PLC after the acquisition of Laidlaw International, Inc.

Dallas, TX, US

• I owned all systems and applications supporting operations, HR, point-of-sale, finance, and Greyhound.com. Managed three technical teams responsible for application architecture, development, and support, ensuring.
• Developed and executed technology strategy for key projects, including integrating U.S. and Canada operations, redesigning ticketing for Greyhound.com, and designing BoltBus as a low-cost subsidiary.
• Led initiatives to create a customer loyalty program, replace kiosk systems, and deploy GPS tracking and Wi-Fi capabilities across the bus fleet.

Dallas, TX, US

• Managed systems and applications supporting operations, HR, point-of-sale, finance, and Greyhound.com. Led three technical teams overseeing application architecture, development, and support, ensuring system.
• Developed and executed technology strategy for key projects, including integrating U.S. and Canada operations, redesigning ticketing on Greyhound.com, and launching BoltBus as a low-cost subsidiary.
• Led initiatives to create a customer loyalty program, replace kiosk systems, and deploy GPS tracking and Wi-Fi on buses, enhancing customer experience and operational efficiency.

US

Designed enterprise applications and systems while leading technical implementations for enterprise software development projects across multiple clients. Focused on ensuring scalability, efficiency, and alignment with business requirements through architectural excellence and hands-on leadership during implementation phases.

Seattle, WA, US

• Managed a team of over 20 developers for the retirement benefits consulting division, supporting 800+ client companies and over 400,000 end-users through a multi-tenant SaaS system for retirement benefit enrollment.
• Implemented standard development and architectural practices (design reviews, continuous builds, automated testing), improving quality, reducing defects, and shortening development cycles.
• Established a product management process for stakeholders to prioritize features and create a product roadmap.
• Planned and executed core system redesign from classic ASP and Visual Basic to ASP.Net and C#.
• Managed all development activities using an 8-week release cycle.

Chicago, IL, US

Served as an Application Developer and Project Manager for an insurance provider, focusing on the development and management of application solutions to support business operations. Oversaw end-to-end project management for software development initiatives, ensuring alignment with business needs and timelines.

US

Built custom applications, data analytics, and business intelligence platforms for a diverse set of clients. Focused on delivering tailored solutions that helped clients leverage data to drive insights and support decision-making.

CA

Developed business applications for the Network Engineering, Marketing, and Sales Engineering teams. Focused on building tools to support operational efficiency and enhance the productivity of internal stakeholders.

Developed applications for a technology product provider in the auto insurance industry. Focused on building scalable solutions to meet industry-specific needs, supporting business operations and improving efficiency in auto insurance processes.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor’S Of Science, Computer Science