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I am a results-driven technology executive with a passion for strategic transformation, business growth, and empowering high-performing teams. As CIO of ARCHER Systems, I lead technology initiatives that drive efficiency, scalability, and innovation through AI/ML and custom-built solutions.I specialize in aligning technology with business strategy to create value and sustainable growth. My experience spans building large-scale custom applications, enhancing business intelligence capabilities, and creating client portals that improve engagement and transparency. As part of the executive leadership team, I help shape company strategy, drive cross-functional collaboration, and foster a culture of innovation, collaboration, and excellence.I am committed to leading technology-driven business transformations that not only improve operational efficiency but also enhance client experiences and strengthen market competitiveness. I am focused on leveraging emerging technologies to create impactful solutions that will shape the future of the legal services industry. I’m always seeking opportunities to connect with industry leaders and explore how technology can solve complex business challenges, deliver value, and support growth.
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Chief Information OfficerArcherColleyville, Tx, Us
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Chief Information OfficerArcher May 2023 - PresentHouston, Texas, UsAs the CIO at ARCHER Systems, I lead technology strategy and transformation, building innovative solutions that position ARCHER as an industry leader. My focus is on operational efficiency, client satisfaction, and scaling technology to meet evolving business needs.• Built and led high-performing teams to develop large-scale custom applications supporting settlement administration.• Leveraged AI/ML to automate processes, enhancing scalability and reducing operational overhead.• Developed and launched a next-generation client portal for law firms, enabling seamless interaction and enhanced self-service.• Built advanced business intelligence and analytics capabilities, driving data-driven decision-making.• Designed systems to support new lines of business, aligned with ARCHER’s growth strategy.• Played a key role on the executive team, driving cross-functional collaboration and strategic alignment. -
Sr. Vice President And Chief Information OfficerGreyhound Lines, Inc. Jan 2018 - Mar 2023Dallas, Tx, UsAs a key member of the executive leadership team, reporting directly to the CEO, I develop and execute technology strategy for North America's leading intercity bus transportation provider, with nearly $1B in revenue, 4,000 employees, and 500 locations. I lead all IT functions, overseeing a $50M operational budget and $12M+ in capital expenditures, while managing a diverse team of 100+ members.• Led carve-out of shared services (Office365, ADP, JD Edwards, Azure, ServiceNow) within six months to support divestiture, saving $2M annually.• Migrated Greyhound.com to Azure, reducing costs, enhancing scalability, and optimizing delivery to match peak and off-peak demand. • Achieved $5M in savings during COVID-19 by renegotiating contracts, downsizing cloud usage, and restructuring IT operations to "right-size" infrastructure.• Delivered technical projects, including Dynamic Pricing, Yield Management, and e-tickets, increasing revenue by over $20M annually. -
Sr. Vice President, Associate Principal And Chief Information OfficerHks Jan 2014 - Jan 2018Dallas, Texas, UsPromoted to Sr. Vice President and Associate Principal, I led technology transformation initiatives to modernize business processes and build a culture of innovation at HKS.• Built an elite application development team delivering solutions on Microsoft Azure using Agile and DevOps methodologies.• Led Knowledge Management initiatives. • Developed a corporate intranet on SharePoint (Office365).• Created a customized project data application.• Built a Digital Asset Management System for marketing imagery.• Integrated new systems with existing platforms, transitioning HKS from paper-based to digital knowledge management.• Implemented a business intelligence and analytics strategy, centralizing data access to provide insights for critical decisions and business development efforts. -
Vice President And Chief Information OfficerHks Sep 2009 - Jan 2014Dallas, Texas, UsAs Vice President at HKS, I led key initiatives to modernize IT infrastructure, focusing on cost optimization and digital transformation.• Built and led a high-performing technology team to execute strategic IT initiatives.• Implemented Workday for HR and financial operations, streamlining processes and improving data accuracy.• Migrated the organization to Office 365 and moved systems to the cloud, enhancing collaboration and reducing maintenance costs.• Relocated on-premises systems to a new data center, ensuring reliability and scalability while cutting overhead costs.• Drove cost savings through technology consolidation and optimized IT operations.
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Director, It Governance And Systems DeliveryGreyhound Lines, Inc 2007 - Sep 2009Dallas, Tx, UsAs Director of IT Governance and Systems Delivery at Greyhound, I led all aspects of project management, including application development, governance, and systems delivery. I established and maintained strong business relationships, overseeing procurement, contracts, invoicing, and special projects for a company generating $1B in revenue, with 8,000 employees and 1,000 locations.• Directed cross-functional teams, including project managers, developers, systems support, and business analysts.• Managed IT Governance, PMO, IT Project Delivery, and Steering Committee activities, prioritizing initiatives by revenue potential, cost savings, and business impact.• Served as Program Director for a $20M technology integration and consolidation project between Greyhound and FirstGroup PLC after the acquisition of Laidlaw International, Inc.
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Senior Manager Application DevelopmentGreyhound Lines, Inc 2006 - 2007Dallas, Tx, UsI owned all systems and applications supporting operations, HR, point-of-sale, finance, and Greyhound.com. Managed three technical teams responsible for application architecture, development, and support, ensuring system availability, timely issue resolution, and alignment with organizational goals.• Developed and executed technology strategy for key projects, including integrating U.S. and Canada operations, redesigning ticketing for Greyhound.com, and designing BoltBus as a low-cost subsidiary.• Led initiatives to create a customer loyalty program, replace kiosk systems, and deploy GPS tracking and Wi-Fi capabilities across the bus fleet.
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Manager, Application DevelopmentGreyhound Lines, Inc 2005 - 2006Dallas, Tx, UsManaged systems and applications supporting operations, HR, point-of-sale, finance, and Greyhound.com. Led three technical teams overseeing application architecture, development, and support, ensuring system availability, prompt issue resolution, and delivery of solutions aligned with business goals.• Developed and executed technology strategy for key projects, including integrating U.S. and Canada operations, redesigning ticketing on Greyhound.com, and launching BoltBus as a low-cost subsidiary.• Led initiatives to create a customer loyalty program, replace kiosk systems, and deploy GPS tracking and Wi-Fi on buses, enhancing customer experience and operational efficiency.
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Sr. Application ArchitectDigital Architects 2004 - 2005UsDesigned enterprise applications and systems while leading technical implementations for enterprise software development projects across multiple clients. Focused on ensuring scalability, efficiency, and alignment with business requirements through architectural excellence and hands-on leadership during implementation phases. -
Software Development ManagerMilliman 2003 - 2004Seattle, Wa, UsManaged a team of over 20 developers for the retirement benefits consulting division, supporting 800+ client companies and over 400,000 end-users through a multi-tenant SaaS system for retirement benefit enrollment.• Implemented standard development and architectural practices (design reviews, continuous builds, automated testing), improving quality, reducing defects, and shortening development cycles.• Established a product management process for stakeholders to prioritize features and create a product roadmap.• Planned and executed core system redesign from classic ASP and Visual Basic to ASP.Net and C#.• Managed all development activities using an 8-week release cycle. -
Senior Applications AnalystKemper 2002 - 2003Chicago , Il , UsServed as an Application Developer and Project Manager for an insurance provider, focusing on the development and management of application solutions to support business operations. Oversaw end-to-end project management for software development initiatives, ensuring alignment with business needs and timelines. -
Senior ConsultantNavigator Systems 2001 - 2002UsBuilt custom applications, data analytics, and business intelligence platforms for a diverse set of clients. Focused on delivering tailored solutions that helped clients leverage data to drive insights and support decision-making. -
Application DeveloperNortel Networks 1999 - 2001CaDeveloped business applications for the Network Engineering, Marketing, and Sales Engineering teams. Focused on building tools to support operational efficiency and enhance the productivity of internal stakeholders. -
Application DeveloperInsurance Technologies Corporation 1998 - 1999Developed applications for a technology product provider in the auto insurance industry. Focused on building scalable solutions to meet industry-specific needs, supporting business operations and improving efficiency in auto insurance processes.
Mark O. Skills
Mark O. Education Details
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The University Of DallasGeneral -
The University Of Texas At DallasComputer Science
Frequently Asked Questions about Mark O.
What company does Mark O. work for?
Mark O. works for Archer
What is Mark O.'s role at the current company?
Mark O.'s current role is Chief Information Officer.
What is Mark O.'s email address?
Mark O.'s email address is ma****@****hoo.com
What is Mark O.'s direct phone number?
Mark O.'s direct phone number is +121496*****
What schools did Mark O. attend?
Mark O. attended The University Of Dallas, The University Of Texas At Dallas.
What are some of Mark O.'s interests?
Mark O. has interest in Social Services, Children, Economic Empowerment, Politics, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Mark O. known for?
Mark O. has skills like It Strategy, Business Intelligence, Management, Cloud Computing, Enterprise Software, Leadership, Vendor Management, Architecture, Data Center, Enterprise Architecture, Software Development, Information Technology.
Who are Mark O.'s colleagues?
Mark O.'s colleagues are Meet Soni, Carla Arreguin, Sharae Williams, Ryan Carlson, Kelly G., Jose Torres, Allyson Karnavas.
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