Mark Robison Email & Phone Number

Chandler, Arizona

Our Honda store has consistently been the number one new car volume Honda store in the Phoenix market, the Mountain Region and top 30 in the country out of 1100 Honda dealerships. Setting records month after month. Our Customer care department ranks #1 out of all AutoNation Honda stores in total Gross profit and repair orders written on a monthly and annual basis with fixed absorption over 125%. Customer Satisfaction consistently outperforms every Honda store in the Region in both sales and service. Multiple award winner including Honda Master Circle and the Top award for Service and Parts with very little turnover on an annual basis.

Spearheaded daily business operations inclusive of staff management, sales leadership, short and long term planning and cost control. Transitioned dealership from previous owner (3/15/10) to Larry H. Miller. Trained and educated all employees about the new company. Installed ADP Drive, Dealer Socket (CRM), launched "The Larry Miller Difference" sales process, 100% compliant in all new rules and regulations, including red flags. Started and developed an Internet department and business development center (BDC). Developed and installed a secondary finance department (CRC). Installed service and parts processes and procedures and an extensive marketing plan and business plan. Reduced operating and personal expenses by 40% while growing sales volume, gross profit and consistently achieving above average customer satisfaction in both sales and service. I worked closely with Larry Miller Management Company (Salt Lake City). Accomplished more in 10 months than ever before in my career.

Manage all operations of two dealership location. Consistently were the top two sales volume leaders in district and top 25 in the Northwest Region. We were the top producer in service and parts volume, sales and gross profit in the district. The service team grew from one advisor to 4 and four technicians to eight in a year. Award winning Customer satisfaction in both sales and service. Reduced expenses by 35 percent while increasing overall gross profit in both dealerships. Due to lack of capital, subsequently the owner lost both franchises. I'm very proud of the work I did here.

I assisted in building new NREDI Nissan point from ground up on auto row in Bellevue. (There was no Nissan representation for over five years in Bellevue)Manage all operations of new dealership. Consistently number 1 or 2 in sales volume for all Nissan dealers in the DMA and top fifteen in the Western Region for three years. We started with one technician and one service advisor growing to four advisors and 13 technicians. Set many records in Service and parts, fixed absorption, including award winning and consistent customer satisfaction levels above district, region and nation. Extremely proud of my accomplishments here.

Founded, developed and grew an automotive marketing and consulting firm. We specialized in dealership training, team building, research, identity, creative, media buying and client relations. Was recruited by Nissan of the Eastside to start and grow new business.

I was asked by majority owner to return to dealership from Lexus of Seattle in an effort to rebuild dealerships volume, customer satisfaction and employee and customer relationships. Immediately grew all three franchises to above manufactures required sales efficiencies. Customer satisfaction increased in both sales and service with all three manufactures to above district, region and national levels. Assisted in building of new BMW store at a different location.Lexus of Seattle (A Kuni Automotive Company

Operating Partner and President of Kuni Cadillac-BMW-Saab and Lexus of Seattle.

We purchased this dealership in 01/99. Relocated to Seattle and rebuilt this struggling Lexus dealership. I immediately hired the best in the business of driven and committed managers. We went from the worst dealership in the country in sales and customer satisfaction to one of the top performing earning the Elite of Lexus award in our second year in business and every subsequent year after that.