Mark Robison Email and Phone Number
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Automotive Executive with many years of experience and success in all departments. Achieved top levels of sucess in sales, service and customer satisfaction. I started out as a service advisor, progressed to management then transitioned to sales holding all sales positions up to President and General Manager and operating Partner. Business professional with an expertise in defining and refining business strategies and processes. Experience and successes in implementing those processes to take underperforming businesses and people to realizing their potential. Teaching the people around me to achieve their goals while realizing their goals of the business. Interested in taking these skills and transferring them to other businesses that can utilize my drive, knowledge of motivating people to perform, and creating another world class organization.Specialties: Taking an underperforming dealership and turning it around in a short period of time while building employee and customer loyalty. Take care of the employee and they will take of the customer which in turn will take care of the dealership.
Autonation Honda Chandler
View- Website:
- autonationhondachandler.com
- Employees:
- 31
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General ManagerAutonation Honda Chandler Aug 2017 - PresentChandler, ArizonaOur Honda store has consistently been the number one new car volume Honda store in the Phoenix market, the Mountain Region and top 30 in the country out of 1100 Honda dealerships. Setting records month after month. Our Customer care department ranks #1 out of all AutoNation Honda stores in total Gross profit and repair orders written on a monthly and annual basis with fixed absorption over 125%. Customer Satisfaction consistently outperforms every Honda store in the Region in both sales and service. Multiple award winner including Honda Master Circle and the Top award for Service and Parts with very little turnover on an annual basis. -
General ManagerAutonation Nissan Chandler Apr 2011 - Aug 2017
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General ManagerLarry H. Miller Hyundai-Hillsboro Mar 2010 - Jan 2011Spearheaded daily business operations inclusive of staff management, sales leadership, short and long term planning and cost control. Transitioned dealership from previous owner (3/15/10) to Larry H. Miller. Trained and educated all employees about the new company. Installed ADP Drive, Dealer Socket (CRM), launched "The Larry Miller Difference" sales process, 100% compliant in all new rules and regulations, including red flags. Started and developed an Internet department and business development center (BDC). Developed and installed a secondary finance department (CRC). Installed service and parts processes and procedures and an extensive marketing plan and business plan. Reduced operating and personal expenses by 40% while growing sales volume, gross profit and consistently achieving above average customer satisfaction in both sales and service. I worked closely with Larry Miller Management Company (Salt Lake City). Accomplished more in 10 months than ever before in my career.
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General Manager/Executive ManagerJay Lee Honda And Jay Lee Nissan Sep 2009 - Nov 2010Manage all operations of two dealership location. Consistently were the top two sales volume leaders in district and top 25 in the Northwest Region. We were the top producer in service and parts volume, sales and gross profit in the district. The service team grew from one advisor to 4 and four technicians to eight in a year. Award winning Customer satisfaction in both sales and service. Reduced expenses by 35 percent while increasing overall gross profit in both dealerships. Due to lack of capital, subsequently the owner lost both franchises. I'm very proud of the work I did here.
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Operating Partner/Executive ManagerNissan Of The Eastside At Bellevue Feb 2006 - Sep 2009I assisted in building new NREDI Nissan point from ground up on auto row in Bellevue. (There was no Nissan representation for over five years in Bellevue)Manage all operations of new dealership. Consistently number 1 or 2 in sales volume for all Nissan dealers in the DMA and top fifteen in the Western Region for three years. We started with one technician and one service advisor growing to four advisors and 13 technicians. Set many records in Service and parts, fixed absorption, including award winning and consistent customer satisfaction levels above district, region and nation. Extremely proud of my accomplishments here.
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Founder And PresidentAutomotive Image Works Dec 2004 - Jan 2006Founded, developed and grew an automotive marketing and consulting firm. We specialized in dealership training, team building, research, identity, creative, media buying and client relations. Was recruited by Nissan of the Eastside to start and grow new business.
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President And General Manager (Partner)Kuni Cadillac-Bmw-Saab May 2001 - Oct 2004I was asked by majority owner to return to dealership from Lexus of Seattle in an effort to rebuild dealerships volume, customer satisfaction and employee and customer relationships. Immediately grew all three franchises to above manufactures required sales efficiencies. Customer satisfaction increased in both sales and service with all three manufactures to above district, region and national levels. Assisted in building of new BMW store at a different location.Lexus of Seattle (A Kuni Automotive Company
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President And General ManagerKuni Automotive Sep 1989 - Oct 2004Operating Partner and President of Kuni Cadillac-BMW-Saab and Lexus of Seattle.
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President And General Manager (Partner)Lexus Of Seattle Jan 1999 - May 2001We purchased this dealership in 01/99. Relocated to Seattle and rebuilt this struggling Lexus dealership. I immediately hired the best in the business of driven and committed managers. We went from the worst dealership in the country in sales and customer satisfaction to one of the top performing earning the Elite of Lexus award in our second year in business and every subsequent year after that. -
General Sales ManagerKuni Cadillac-Bmw-Saab Aug 1989 - Jan 1999
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Service And Parts DirectorKuni Cadillac Bmw Jan 1990 - Jan 1994
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Bmw Service ManagerKuni Bmw Jan 1989 - Jan 1990
Mark Robison Skills
Mark Robison Education Details
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Business
Frequently Asked Questions about Mark Robison
What company does Mark Robison work for?
Mark Robison works for Autonation Honda Chandler
What is Mark Robison's role at the current company?
Mark Robison's current role is General Manager at AutoNation Honda Chandler.
What is Mark Robison's email address?
Mark Robison's email address is ro****@****ion.com
What is Mark Robison's direct phone number?
Mark Robison's direct phone number is +150378*****
What schools did Mark Robison attend?
Mark Robison attended University Of Oregon.
What skills is Mark Robison known for?
Mark Robison has skills like Sales Process, Account Management, Automobile, Automotive Aftermarket, Automotive, Business Development, B2b, Business Strategy, Crm, Coaching, Customer Satisfaction, Team Building.
Who are Mark Robison's colleagues?
Mark Robison's colleagues are Gregg Gabbin, Davon Chestnut, Adrian Moran, Edward Jimenez, David Wetzel, Matt Beach.
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