Mark Errico Email & Phone Number

Charlotte, North Carolina Area

Oct 21, 2015 Start

Charlotte, North Carolina Area

End user and desktop support, special projects.Image and deploy Surface Tablet / PC's.

Charlotte, North Carolina Area

• Provide end user support on multiple contracts on an as-needed basis.
• Provide computer / server administration and repair, virus removal, HDD replacement, and networking support services, wireless router setups.

Charlotte, NC

Manage IP Phone Upgrade, dispersal of new and collection of old phones at 2 sitesDeploy UPS units to various network locations, configuring & implementing them to networkDocument all network ports at 2 sites and apply to building site maps, tracing unknown end pointsClean data from PC & Server hard drives to meet company security standardsTechnical support.

Weddington, NC

• Configure Windows Servers and install Allscripts software
• Communicate and co-ordinate with Project Managers both internal and client facing to schedule technical explanation, analysis, and configuration of client servers / systems.
• Document processes for other technical team members to follow.
• Keep detailed record of client issues and status for future reference.
• Assist fellow team member with troubleshooting and client relations issues.

• Sole Systems Administrator for a fast growing electrical utility.
• Provide all software and hardware support for approximately 40 employees.
• Support applications including Microsoft Office (containing Excel, Word, Power Point, Access and Outlook), MS Visio, MS Project, QuickBooks, Adobe Acrobat, Adobe Photoshop, Autodesk, Symantec Antivirus and Spyware.
• Manage system backup and recovery processes.
• System and user administration for Windows and Linux servers, Exchange email, Windows Operating Systems: Server 2012 / 2008 / 2003, PC WIN 8 / 7 / XP, enterprise virus protection, switches, firewall and internet.
• Software licensing, hardware and software maintenance contracts.

• Provide Hardware, Software, Network and Security support countywide to more than 35 departments with over 1200 PC’s, many with unique system and application requirements.
• Support applications including Citrix Client, WordPerfect, Windows NT / 95/98 / 2000 / XP Pro, WordPerfect, and GroupWise (email).
• Manage user accounts in Active Directory / Windows Server 2000/2003, and Novell.
• Manage PC and software standards and quotes for purchasing requests throughout the county.
• Provide 24/7 on-call support for Pinal County Sheriff’s Department.
• Support Pinal County Courts and Attorneys Offices - PCs, networking, and audio-video troubleshooting.

Maintained personal computers and related equipment.Monitored hardware and software configurations supporting 14 sites.Documented, maintained, upgraded and replaced hardware and software systems.Responsible for repairing hardware and peripherals.Provided Windows 95 and NT Workstation support, installed and configured hardware, software and associated.

Provided Computer Technical Support to end users involving troubleshooting and overall functionality of hardware, software, applications, networking. Responsible for repairing hardware and peripherals.Provided peer technical assistance, database entry, service and repair scheduling.

Performed computer upgrades, repairs, troubleshooting. Provided technical assistance and Internet / E-Mail setups.

Managing partner in successful heating and cooling business.Responsible for overseeing sales, installations, contracted work, purchase of equipment and materials.Managed employees, including hiring, firing and training.Gained extensive experience in dealing with customers in all situations including sales, service calls, installations and overall customer.