Mark Esser Email & Phone Number

Madison, Wi

Madison, Wi

Managed planning for the manufacturing and support functions of a corporate product line to be moved from Atlanta and integrated into existing operations in Madison to assemble and ship 400+ workstations per month, perform service repairs and provide 24/7/365 technical support.• Met with stakeholders in each location to determine project scope. • Created and maintained an up-to-date Gantt chart defining project timelines.• Defined budget for all areas of project including workforce additions, building remodeling, outsourced services, CAPEX additions and OPEX.• Determined staffing needs and timelines. Assisted HR on developing job descriptions, recruitment and interviewing candidates.

Madison, Wi

Directing supply chain, manufacturing and shipping to procure, build and deliver quality and reliable products for the world leader in weather data and display technologies.• Manage over 10 computer platforms by collaborating with marketing, development and application managers to define configurations that provided the highest performance balanced with cost effectiveness.•Managed the manufacturing and delivery of customer orders, consisting of computer systems and peripherals, to ensure smooth global on-site installation and training by company personnel.• Negotiate agreements and pricing with vendors to consistently bring cost of materials under budget allowing higher profit margins on customer orders.

Middeton, Wi

Managed a 15-person team of technicians and network engineers responsible for delivering several technical services including the buildup of private labeled computers. Provided technical expertise and personal mentoring to team members ensuring that they would perform their jobs with excellence. Responsible for determining proper components based on compatibility, quality and long-range impact on product line. Resolved any quality-control or billing issues with clients.• Increased monthly service revenue by over 400% in less than 2 years.• Developed a revenue stream by obtaining service authorizations with manufacturers for warranty repairs.

Madison, Wi

Managed 5 departments including production, purchasing, inventory, repair and shipping / receiving.• Implemented procedures for staging and configuring all components of a typical customer solution, including – servers, workstations and machine-controlled devices to increase reliability before shipment which reduced hardware issues during customer installation.• Helped migrate company solutions from proprietary hardware to a Windows LAN-based solution by evaluating and selecting those products that possessed the quality, compatibility and cost to achieve strategic objectives.• Managed and scheduled customer deliveries of computer systems and peripherals to ensure smooth global on-site installation and training by company personnel.• Maintained a 24 / 7 / 365 hotline for a UK-based sister company to assure an always available resource to customers.• Greatly improved the domestic customer support experience by removing the time zone obstacle between customers and the UK home office.• Reduced expenses by performing domestic repairs instead of costly replacement shipments to and from the UK home office.

Lisle, Il

Repaired telecommunication routing equipment directly off of the production line. PCB repairs to the component level using schematics and electronic test equipment.• Assisted in quality assurance programs to insure efficient production.• Recognized as the best technician for repairing high cost switching modules because of soldering skills.