Mark Estabrooke Email & Phone Number

Roswell, Ga

Johns Creek, Ga

Created standard work and improvement projects for all field demand planning roles at Kraft Foods North America. Assisted in the transformation of Kraft Foods North American demand planning processes and organizational structure, using Lean 6 Sigma principles. Successfully helped to train and implement SAP APO, which replaced JDA Manugistics as our demand planning tool.

Johns Creek, Ga

Responsible to manage and execute demand planning activities for the Snacks division within Kraft Foods.Owned the planning cycle for all Nabisco cookies and crackers for Kraft's US Food Service Division. Improved forecast metrics, through collaborative efforts with production, deployment, and Division Sales and Marketing partners.

Johns Creek, Ga

Supported all Demand Planners for Kraft North America and International, on the JDA Manugistics tools. Provided successful resolution to issues, tool/process coaching and training, linkage to HQ and communication for all end-users.

Johns Creek, Ga

Managed the Southeast retail customer service team. Drove service excellence through internal and external customer collaboration, systems and tools training, using data and analysis effectively, and troubleshooting. Successfully helped to implement SAP OTC from AS 400 (Order Management), both regionally and nationally for Kraft. Identified and provided training on "order to cash" cycle, policy assurance, and SOX audit compliance.

Norcross, Ga

Learned Distribution and WMS operations, via Kraft's newest mixing center location concept. Owned inventory planning and deployment of both dry and refrigerated categories at many locations. Met or exceeded company service levels of 98% internally, including outside storage locations. Successfully used VMI to manage Kraft items ordering and customer's inventory levels.Responsible for providing customer service and support for major grocery accounts and building strong customer relationships internally and externally.