Mark Estep Email & Phone Number

Toronto, Ontario, Ca

Adonis Partners is a group of practitioners in business transformation. As experts in process improvement, with decades of real-world, hands-on experience, we use data-driven problem-solving methodologies and tools to help organizations become simpler, faster, and better. • Village of Niles – Business Process Design Expert for the assessment and prioritization of improvements in payroll operations, procurement, accounts payable, invoicing and treasury operations. • University of the Pacific – Business Process Design Expert for the assessment and prioritization of improvements in accounts payble. • Matrix Medical Network - Business Process Design Expert to improve planning, procurement and delivery of medical equipment, test kits and consumables needed by the Field Providers.• Fingerpaint – Project Manager for the organizational strategy execution assessment and realignment for Central Office functions including Operations, Finance, Procurement Human Resources, Information Technology and Business Development.

• Clark Hill PLC – Led the order to cash business process assessment and improvement prioritization including; conflict resolution, intake and credit management, invoicing, cash application and collections. • W.L. Gore & Associates – Assessment and redesign of the decentralized IT PMO inclusive of job family roles, responsibilities and competency models, and the Operating Rhythm processes for Portfolio, Resource, and Project Management. • COMCAST NBC Universal - Develop and deployed global service management strategy for the Total Rewards team designed to deliver outstanding employee experiences and service excellence. This effort includes the design and deployment of standard work processes, as well as the supporting process automation, organizational structure and job design.• City of Baltimore - Cyber Security crisis response, recovery prioritization and data mapping for the Invoice to Cash process for city services.• Sig Sauer - Business Continuity Planning and ISO22301 gap assessment

New Brunswick, Nj, Us

Global Business Process Improvement lead for the build, implementation, and stabilization management of new Financial Services, Human Resources and Procurement processes supporting the creation of a Global Shared Services Organization. Directed completion of global process designs and performance remediation activities, supporting over 400 successful launches of 62 different processes at 5 new Global Shared Service centers in ASPAC, EMEA, LATAM and North America.

Scottsdale, Arizona, Us

Business Development and engagement management for privately held international management consulting firm, specializing in using Lean, Six Sigma, Business Process and Change Management tools to position companies for secure future in changing business environment. Clients include KCI Southern, Shell Oil, Keurig, NBC Universal among others.

Wayne, Pa, Us

Start up and lead program management team to support major business turnaround. Drove new product development, new product service design and release, and performance improvement. Transformed end-to-end process of newly launched service, eliminating multiple barriers to successful delivery, and enabling 200% growth in first 9 months.

Rahway, New Jersey, Us

Selected by the CIO to lead the establishment and ongoing oversight of process strategy, end to end process performance, risk assessment, improvement, and governance. Serve as the business architect to help shape the global business process design, ensure alignment with Merck standards and policies and assure appropriate resources are obtained to support the design and implementation. Pioneered and launched the Global Services Program Realization Office that successfully achieved 150% of all planned integration and productivity savings.

Palo Alto, Ca, Us

Recruited for newly created role at EDS to orchestrate the design and implementation of enterprise-wide quality management and continuous improvement programs to drive customer satisfaction and loyalty. Steered global deployment of Lean Six Sigma and slashed network service outages by 70%, surpassing COO-driven improvement goals. Championed “Voice of the Customer” program that was instrumental in enhancing customer loyalty and retention; achieved 20% improvement in strength of loyalty ratings.

Brookfield, Wisc., Us

Directed business process engineering efforts in support of systems implementation for corporate-wide forecasting, planning and analysis, close/consolidation, and business intelligence. Establishing corporate-wide vendor management program. Directed lean operations conversions in print mail, credit card processing, and remittance processing. Launched an internal consulting group to promote lean and Six Sigma solutions for ongoing, complex business issues. Established the corporate MBB network to share best practices and increase project success rates; led the corporate Six Sigma College with oversight of standards for training and certification; developed and launched the corporate MBB development program.

Fort Worth, Texas, Us

Recruited by COO to head new quality organization in preparation for dramatic business growth and new product launch of the V-22 Osprey. Tapped to lead manufacturing, quality, and facilities management for a $500M multi-site operation.

Arlington, Virginia, Us

US Army and Army Reserve, honorable discharge at rank of Lt. Colonel. Rewarded with extensive international experience in operations, logistics, maintenance, and supply chain management.

Charlotte, North Carolina, Us

VP Quality & Six Sigma - Electronics & Avionics Systems | Director Quality & Six Sigma - Avionics | Chief Engineer Boeing Projects - Engines | Six Sigma Master Blackbelt Operations - Engines | Engineering Supervisor Regional & Business Aircraft Applications - Engines | Development Specialist New Products and Installations - Engines

Bs, Engineering

Mba

Master Of Arts (M.A.), Human Relations & Organizational Behavior