Bill clinical programs, short-term residential, overcomers, community outpatient, and mental health

· Proactively reduced annual outstanding debt from $80,000 to $17,000.· Retain the highest level of accuracy within the department of up to 98% for billing reports.· Update standard operating procedures for training new account receivables specialists.· Train staff for Group Residential Housing database procedures.· Coordinate with different counties to process monthly billing.· Maintain invoice accounts, post payments, and coordinate monthly transfers to accounts.· Manage and process short-term and long-term intakes and discharges for clients.

· Prepared personal tax returns and managed up to 20 volunteer tax preparers for the Volunteers Income Tax Assistance program.· Managed quality intake interviews to ensure accuracy of taxpayer information.

· Problem-solved difficult logistical transport orders to ensure each shipment was delivered on time, intact, and with no surprises.· Managed time effectively to complete data entries while maintaining a sense of urgency towards each customer.· Engaged customers with respect and built trust through knowledge to ensure satisfaction and repeat sales.· Remained flexible to the rapid pace of the office and adapted quickly to the principal needs of each customer, manager and department. · Coordinated team events centered on building employee morale and improving office motivation.

· Provided superior customer service to 100 + members daily with their financial goals.· Processed confidential data and documentation for multiple members per week.· Planned projects and events, managed budgets as well as coordinated team schedules and outings.· Implemented methods to track appointments and initiated new workflow restructurings to increase efficiency and reduce workforce.· Researched data from CRM systems for overall trends in consumer behavior and then used the data to drive sales.

· Supported administrative needs of executives and directors by scheduling meetings and managing emails and calendars simultaneously.· Corresponded with vendors, business owners and community organizations by scheduling staff at corporate and local conferences.· Managed up to 50 or more individuals at business events.· Mentored students on a wide range of topics, such as daily involvement, individual counseling, performance and disciplinary action, as well as developing life and career skills.· Supervised and developed training for afterschool programs; implemented curriculum ensuring completion of outlined objectives and planned and coordinated educational programs, leading workshops, retreats and classes.