Effective, experiential communication and leadership development.

• Train accounting assistants on new information system (CRM / HALO).• Introduced and participated in implementing paperless processing.• Processing of gifts (including pledges, payroll deductions, payments, grants, gift-in-kinds, etc.) for Kentucky, Minnesota, and North Dakota hospital foundations. • Works closely with Accountant and Information Specialist, to ensure all Kentucky foundations are serviced properly. • Blackbaud Raiser's Edge power user.• Assists Senior Accountant and General Ledger Accountant in preparation of financial audits, closing monthly financials, and preparing monthly reports. • Through innovation, consistently identifies and implements ways to streamline processes for the Gift Processing Department. • Backup to Accounting Assistant manager. • Conducts extensive research through queries, gift history, and reports. • Takes an active role in training others and creating a more efficient workplace. • Instrumental in decreasing the time it takes General Ledger Accountant to reconcile monthly financials. This made it possible for direct Accountant to close the books on the third day, from the fifth day, of each month. • Taught all levels of Accounting Assistant personnel in utilizing The Raiser's Edge, by using short cuts, posting through batches, creating templates, utilizing plug-ins, creating multiple family acknowledgements, etc.. This decreased the margin of error and eliminated unnecessary labor. • Primary user of Blackbaud Import-O-Matic software in department. *After the implementation of Import-O-Matic, was chosen to spearhead the project in payroll processing. Took the initiative to learn and conduct research on the software. Decreased the amount of time it takes to process complicated and extremely time-consuming payroll batches. Reduced payroll processing time from six hours to an average of 45 minutes. Became the expert and lead on this software.

• Implemented Summer Hill accounting procedures. • Developed financial structure and set up payroll. • Carrying out of research projects.• Account management. • Review business practices. • Provides operational support systems, clerical, and personal support to owner/manager.

• Began employment as a temporary employee through Robert Half International (Office Team). • Processed pledges, payroll deductions, pledge payments, grants, and in-kind gifts through The Raiser's Edge software. • Edited, updated, and formatted thank you letters. • Created and generated donor thank you letters through the mail module of The Raiser's Edge. *Was hired as a permanent employee.

• Collaborated with the Vision Center Manager to create strategic plans and enhance customer satisfaction. • Worked closely with other departments in the promotion of sales contests, clarify information, and distribute reports. • Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics. • Trained new contact wearing patients on how to wear and care for their contact lenses. • Fit patients with eyeglasses. • Sold glasses, contacts, and accessories. • Performed pre-testing for Optometrist. Accomplishments: *Instrumental in improving customer satisfaction ratings through suggestions, hard work, and development. *Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies. *Received accolades from team members on employee reviews, as well as exceptional feedback from senior management and the Optometrist.

• Scheduled appointments for customers interested in filing taxes. • Checked in walk in clients. • Disbursed checks. • Conducted research and calmed clients concerned about checks with delayed disbursements and issues. • Ensured customers met with tax preparers in a timely fashion.

• Created and updated training materials. • Coached and mentored new customer service representatives for the opening of a new call center. Contacted customers and non-customers of PNC Bank, ABN Amro, and Discover Financial, via outbound calling. • Assisted individuals in refinancing home loans and in obtaining home equity lines of credit. Welcomed Workplace In-Store Banking customers into the PNC Bank family. • Assisted customers in obtaining the best banking products to meet their needs. • Opened and serviced accounts. • Ordered various bank products. • Assisted business owners in obtaining the funds necessary to better run their businesses. Contributed to the success of my team.

• Collected on accounts delinquent up to 90 days. • Ordered titles, recordings, etc. for properties. • Clerical support.

• Encourage and facilitated women and children's entrance into the health care system.• Provided information, referrals, and emotional support to individuals who called the Healthy Start Help Line. • Assisted individuals who called the Breast Feeding Hotline in connecting with a lactation consultant. • Enrolled participants who were interested in joining the Healthy Start Program. Scheduled appointments between OEA employees and participants of the Healthy Start Program.

• Researched and investigated various customer accounts with disputes pending. • Debited, credited, and corrected accounts according to information obtained in research.