Mark Falkowski Email & Phone Number

Salt Lake City, Ut, Us

Led the successful launch of Pyrexar Medical Inc. by securing six million dollars in funding, streamlining operations, and increasing awareness of Hyperthermia clinical capabilities among oncology practitioners.• Smoothed new organization start-up and transition for design, production, customer service, and administrative teams.• Raised awareness of Pyrexar Medical Hyperthermia, and clinical capabilities among mainstream oncology practitioners.

• Developed and executed business growth strategies at Capital Equipment Medical Sure Touch, resulting in increased revenue and market expansion.• Led cross-functional teams to drive execution of value propositions and business strategies, fostering team ownership and motivation.• Achieved a revenue increase of ~$5M annually through strategic planning and effective team communication.

• Managed service setup for Siemens, Philips, and GE in western US, improving company performance by 25%.• Developed dashboard reports for better business performance management.• Implemented CRM for Sales and service.• Setup ISO13485.

Gallargues-Le-Montueux, Occitanie, Fr

• Founded start-up company introducing new medical technologies worldwide, raising over $1.5 million in start-up funding.• Negotiated major distribution agreement resulting in over $2M in revenues in the first year.• Sold products internationally to countries like Canada, Switzerland, and China, setting up OEM and distribution channels.

Us

• Led a fifty million dollar operation producing digital radiology systems, overseeing engineering beta testing, manufacturing, quality, HR, and customer service worldwide.• Decreased production time by 73% and increased production by 200% without increasing manpower.• Restructured customer service to remove third-party support, turning it into a profit center within one year.

Chicago, Us

• Restructured worldwide customer service to lead the airport security industry.• Expanded service support staff from 45 to 302 employees in one year.• Established global parts support for two-hour parts delivery to products.

Chicago, Us

• Restructured and trained management to develop a first-class Worldwide Customer Service Department.• Implemented new service support departments to meet customer needs.• Achieved profitable customer service operations within one year.• Provided average phone response time of less than 5 minutes to customers.

Rochester, Ny, Us

• Restructured and built a new worldwide service organization from 19 to 85 employees.• Installed an automated customer call system to improve response time and logistics.• Revamped training and installation processes to enhance up time and service productivity.

Unterschleißheim, Bayern, De

• Led global customer service operations for a $15M cardiology imaging system, overseeing support for 2,000+ systems worldwide.• Provided strategic guidance in customer support, product development, and engineering to enhance customer satisfaction.• Managed international customer service accounts, ensuring seamless support for domestic and international clients.

• Led a $15M operation in the physical healthcare market, developing and manufacturing rehabilitation and fitness systems for therapy, industrial medicine, and fitness.• Restructured the business, reducing losses from $(3,459,000) to $(262,000) and downsizing from 125 to 76 employees.• Negotiated a $1.8M manufacturing licensing agreement internationally and accelerated R&D for four new product introductions.

• Led manufacturing, training, and servicing operations for a $20M company specializing in lithotripsy medical equipment.• Implemented mobile lithotripsy fee for service program and eliminated third-party service, reducing warranty expenses by 3%.

Indianapolis, Indiana, Us

• Led the setup and management of a Field Service Department for new equipment introduction at a 200 million dollar biomedical company.• Designed and implemented a computerized Parts Tracking System.• Hired and trained a full Field Service Department of 38, including technical support, training, logistics, and product repair center.

Chicago, Us

• Managed national and international service operations, overseeing technical support, training, logistics, and inventory control.• Led a $15M service budget, contributing 25% profit increase equating to $6M.• Designed and implemented Service Dispatching and Field Service Reporting System.• Introduced pricing strategies resulting in an 80% service contract renewal rate.

Norwalk, Connecticut, Us

• Led training classes and supervised team in repair, maintenance, and troubleshooting of ultrasound and X-ray equipment at Xerox.• Developed innovative gray scale to eliminate noise in scanning equipment, contributing to improved image quality.• Designed high precision tools and contributed to the development of new diagnostic X-ray dental equipment.