Mark Farrant Email & Phone Number

Global, GB

Global, GB

• Develop disaster recovery strategies and supporting plans/processes that are consistent with business wide business continuity objectives
• Coordinates regional roles on the creation and maintenance of IT DR plans, testing, resource planning and training
• Provide technical and architectural advice on industry wide recovery practices and challenge designs/proposals from a DR/risk perspective
• Measures overall readiness, champions appropriate remediation of singles points of failure and champions risk mitigation and IT DR improvements
• Central escalation point for regional IT DR Analysts for resource conflicts, delays with remediation actions, and non-compliance with acceptable practice or processes
• Support regional DR managers and Centre of Excellence (‘CoE’) leads with IT DR planning and business cases for investment maintaining and amalgamated global schedule or tests and remediation activities

• Accountable for the smooth operation, maintenance and support of all application services:
• Provision of effective Application Management services ensuring stable delivery and availability of ITservices.
• Provision of effective 2nd and 3rd line application support and that team works closely with Service Management to resolve incidents as quickly as possible and to undertake problem management.
• Working closely with Infrastructure Services Manager to ensure successful Service Operations.
• Supports Director of Service Operations to ensure investment roadmap and plan allows for provision of operational technology that is fit for purpose for the business.
• Accountable for the access, security, continuity, management and maintenance of all applications.

• Purpose of Role
• To build and maintain an efficient and effective Application Services Team and through the team to maintain, develop and support all the firm’s IT applications throughout the international network.
• To build and maintain strong relationships with key stakeholders internally and externally, interpreting business needs to develop IT strategy and deliver applications and initiatives to enhance business activity
• To project manage key initiatives through the complete application life cycle (design- analysis-development-support-change-roadmap) on time and within budget.
• Working with all other areas of the IT Department, to ensure effective issue resolution and application management to meet the firm’s SLA’s and internal OLA’s.
• To operate as ultimate port of call for solving complex problems, technical, commercial and interpersonal.Duties and Responsibilities

• Purpose of job
• Reporting to the Head of Projects, managed a team of 4 developers and technical support analysts who were responsible for supporting the firm’s current applications and implementing new ones.Duties and Responsibilities
• Overseeing and coordinating the day-to-day activities of designated applications support staff to include work allocation, mentoring and training, problem resolution, provision of technical leadership
• Coordinating database administration for all platforms including MS SQL, MS Access
• Providing escalation point for the IT helpdesk in support of core applications
• Working closely with other IT teams to ensure IT infrastructure is maintained to support all core applications

• Achievements
• Firmwide implementation of DMS software and SQL server platform.
• Firmwide implementation of Carpe Diem – time recording software.
• Migration from Norwell Practice Management system to Elite
• Managing and implementing the merger of the two firms' (Wilde Sapte and Denton Hall) data and application systems in 2000 within extremely tight timescale.
• Design and build of firm's first Marketing System using PACE

Education record

Education record

Hnd, Computer Science