Enterprise-level SaaS product support◦ Performs rapid triage for client production issues◦ Provides root-cause analysis of complex issues◦ Integrates with client development cycles◦ Proactively advises clients of upcoming releases, milestones, and potential roadblocksUser Experience Design◦ Assesses client use-cases◦ Evaluates existing solutions◦ Consults on best UX practicesQA team liaison ◦ Confirms product issues◦ Provides engineering team with simple steps to reproduce a product issue◦ Investigates possible causes (recent product version updates, environmental variables, etc.)◦ Informs clients of issue status◦ Evaluates possible workaroundsAPI Integrations◦ Informs clients of best practices for Skuid's product API◦ Innovates solutions and workarounds that utilize product API◦ Integrates with other cloud-based APIs to extend product functionality◦ Assesses client's API usage and assists when needed

User experience support - 40%◦ Supports K-12 staff in use of multichannel web-based communications platform◦ Assists customers in setup and use of education-oriented CMS platform◦ Identifies issues and helps quickly implement workable solutions◦ Empowers users of all experience levels and clients of all sizesSystems integration support –40%◦ Troubleshoots various data sources and connection methods◦ Assists clients’ technical staff with maintenance and migrations◦ Customizes assets and features to align with client’s needs and resourcesDeployment – 20%◦ Collaborates with clients to roll out and learn new features◦ Establishes new data source connections and interfaces◦ Interfaces closely with deployment team for large projects

Front End Support - 60%◦ Supports K-12 staff in use of multichannel communications platform SAAS◦ Identifies issues and helps quickly implement workable solutions◦ Empowers users of all experience levels and clients of all sizesBack End Support – 30%◦ Troubleshoots various data sources and connection methods◦ Assists clients’ technical staff with maintenance and migrations◦ Customizes assets and features to align with client’s needs and resourcesDeployment – 10%◦ Collaborates with clients to roll out and learn new features◦ Establishes new data source connections and interfaces◦ Interfaces closely with deployment team for large projects

I design and develop lean and stylish websites as an independent contractor, using HTML, CSS, and scripting. Currently available for select freelance work.

Bay Area-based Freelance composer, arranger, audio engineer, director, consultant, and trombonist. Currently available for freelance work.

• Produced and mailed monthly invoices for 700 residential water customers• Recorded and processed payments weekly• Prepared and delivered weekly bank deposits for each water system as income was collected

I performed as trombonist with The Houserockers, and I arrange the horn parts for many songs.

• Performed 8 highly precise laboratory tests for geotechnical investigations to generate soil characteristics for 100+ clients• Collaborated with other technicians to facilitate and prioritize 5-10 simultaneous projects based on deadline, urgency and complexity • Ensured consistency and efficiency of laboratory procedures through training of 3 new employees, and annual proficiency test• Completed 100+ projects that required a high degree of accuracy, adherent to ASTM guidelines• Helped curate 1340+ project files• Answered and directed client calls daily, ensuring efficient and confidential communication between clients and company• Maintained laboratory equipment• Used Microsoft Office suite to perform data entry and other office-related tasks• Managed & maintained computers, office network and copy machine to ensure smooth workflow

• Recorded hundreds of monthly incoming and outgoing transactions and balanced 25 accounts for all music studios, ensembles, and classes, using Quickbooks for Non-Profit and Excel• Reconciled all accounts monthly with SJSU Cashier's office, with balances totaling over $300,000• Fielded student and faculty questions about financial aid, scholarship eligibility, resource management, and many other topics• Facilitated development of new recruiting materials including 10+ studio & ensemble brochures for prospective music students• Answered and directed phone calls, in-person meetings, and emails daily• Managed a large database for current/potential attendees of SJSU's “Summer In The City” music camp• Communicated with 52 faculty and staff members regarding expenditures, income, and balance• Helped fulfill professors' needs for purchase of instruments, sheet music, and office supplies• Assisted with scholarship-related financial activity, including receipt and dispersal of award money

• Demystified difficult subjects like Music Theory and Ear Training for 5-8 students at a time• Designed reflexive teaching curricula for each student, to address remedial needs and build on strengths• Tied Music Theory and Ear Training to practical real-world situations to help students maximize usefulness of course material

• Ensured customer satisfaction with high quality photographs delivered quickly• Supervised all photo lab employees, emphasizing prompt, satisfying service• Trained new employees on proper operation of photo lab equipment and other retail duties• Provided daily sales report to store manager, and ordered all photo lab supplies• Performed and supervised others in many simultaneous tasks, including:-Film development-Photograph processing and printing-Facilitating order placement through film, digital media, or scanned photographs-Maintenance of $60,000 precision photo lab equipment (film processor, photo printer)-Maintenance of customer privacy-Cashiering-Mail center (UPS, Fed-Ex, USPS)-Money orders-Lottery purchase and redemption-Key copies-DVD rentals-Sales-floor customer service-Prevention of theft & shrink

• Ensured customer satisfaction with high quality photographs delivered quickly• Performed many simultaneous tasks, including:-Film development-Photograph processing and printing-Maintenance of $60,000 precision photo lab equipment (film processor, photo printer)-Maintenance of customer privacy-Cashiering-Mail center (UPS, Fed-Ex, USPS)-Money orders-Lottery purchase and redemption-Key copies-DVD rentals-Sales-floor customer service-Prevention of theft & shrink

• Tutored trombone students in one-on-one and group settings at two middle schools• Collaborated with band directors on appropriate educational goals and techniques• Observed students in ensemble setting to determine strengths and weaknesses

• Maintained and updated several databases student and financial databases• Supported office administration• Edited, proofread and made recommendations on HTML course content for online Assistive Technology course• Transferred and screened telephone and TTY calls • Assisted in maintenance of software, hardware, and office equipment

• Organized merchandise at end of day• Ensured full and accurate deployment of products on sales floor• Provided excellent customer service on sales floor • Assisted with cashier duties