Mark Felsinger Email and Phone Number
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Senior Business Leader with +25 years of experience working with Global Organizations. Using my extensive experience, I co-founded Tyrian Purple to partner with customers addressing their need for speed, agility, flexibility, delivering true value addressing new challenges head on, working on projects in areas of Artificial Intelligence (AI), Machine Learning (ML), Digital Operations and other new age businesses. Our vision for Tyrian Purple is to be a partner of choice for all our customers and to provide a great place to work for our teams across a diverse work force.Last role, Global Business Head for the Consumer Digital Operations Business across multiple industry verticles - Retail,Travel & Transportation, Media, New Age and CPG with Wipro- Digital Operations.Lead large diversified global teams, responsible for business growth, customer engagement, P&L, service delivery, business transformation, strategy, people and leadership development. Customer obsession focused, businesses growth through excellence in service delivery, building strong relationships, leveraging internal technologies/products or to acquire domains to fuel strategy execution. Nurture long term customer relationships, driving key metric, infusing value themes based on technology and improved process drivers.My roles took me to different countries across the globe interacting with business colleagues, customers and partners, which was enriching and always a new learning experience.
Tyrianpurple.Ai
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Co-Founder - Tyrianpurple.AiTyrianpurple.Ai Jan 2024 - PresentBengaluru, Karnataka, IndiaTyrian Purple provides next-gen digital solutions to the most disruptive & innovative companies globally. Our vision is to be the partner of choice for new age global corporations and to empower them with best in class solutions that strengthen business process with speed, accuracy, agility and efficiency. Inspired by the ancient dye known for its rarity and value, Tyrian Purple infuses excellence and exclusivity into businesses to ensure your company reaches for excellence. Tyrian… Show more Tyrian Purple provides next-gen digital solutions to the most disruptive & innovative companies globally. Our vision is to be the partner of choice for new age global corporations and to empower them with best in class solutions that strengthen business process with speed, accuracy, agility and efficiency. Inspired by the ancient dye known for its rarity and value, Tyrian Purple infuses excellence and exclusivity into businesses to ensure your company reaches for excellence. Tyrian Purple operates at the nexus of agility, flexibility, and innovation and aspires to be the industry leader by providing unwavering customer-centric services. Show less -
Global Business Head - Digital OperationsWipro Apr 2021 - Jan 2024Bengaluru, Karnataka, India -
Global Delivery Head - Digital OperationsWipro Limited Mar 2019 - Mar 2021Bengaluru, Karnataka, IndiaExperienced Senior Leader for the Consumer Business - Digital Operations and Platforms(formerly BPS) business. Responsible for Service Delivery, P&L, business growth, developing and executing- Run and Change strategy across the various industry verticals -Retail, Consumer Goods, Travel, Transportation, Hospitality, Media and New Age customers. Currently lead a team of +18000 team members strong across the globe. -
Business Head: Travel, Transportation And Hospitality - Digital OperationsWipro Limited Feb 2018 - Mar 2019Bengaluru, Karnataka, IndiaGlobal Head - Wipro BPS- Travel Transportation and Hospitality. Responsible for its overall strategy, growth and service delivery operations of the business unit. -
Head - Global Program Management Office And Operation / Products And Solutions / Ops Coe /TransitionWipro Limited Mar 2015 - Mar 2018Bengaluru Area, IndiaGlobal Head- Program Management Office - responsible for the overall Travel and Transport Business- Customer Account management and Operations- Service delivery and P&L. Focus on growing domain capability by leveraging Solutions and Products - execute on strategic direction. Leverage Wipro's Solution and Product capability to target niche growth areas, facilitate current businesses using technology and technology enables solutions and practices. Forge strategic partnerships or through… Show more Global Head- Program Management Office - responsible for the overall Travel and Transport Business- Customer Account management and Operations- Service delivery and P&L. Focus on growing domain capability by leveraging Solutions and Products - execute on strategic direction. Leverage Wipro's Solution and Product capability to target niche growth areas, facilitate current businesses using technology and technology enables solutions and practices. Forge strategic partnerships or through acquisitions of domain from niche players to augment business strategy. Operation COE- work closely with current businesses to ensure customer commitments are adhered to and met, drive standardization along with service improvement road maps. Show less -
Global Head Service DeliveryWipro Limited Mar 2015 - Mar 2018Bengaluru Area, India -
General Manager - Business Platforms - Gmt, Enu,Rctg And Front Office.Wipro May 2013 - Apr 2014Bangalore- Responsible for Product support- Professional Services - Pre Sales, Solution Design, Post Sales Solution Customization, Product Development, Delivery, User Testing and Support.- Focus on Industry specific solutions, leveraging Platform as part of Business Solutions to enable Service Delivery ,Operational excellence, Governance, Risk and Compliance and Transparency. - Business Analytics, Diagnostics and Monitoring.- Product development to identify the areas of the model… Show more - Responsible for Product support- Professional Services - Pre Sales, Solution Design, Post Sales Solution Customization, Product Development, Delivery, User Testing and Support.- Focus on Industry specific solutions, leveraging Platform as part of Business Solutions to enable Service Delivery ,Operational excellence, Governance, Risk and Compliance and Transparency. - Business Analytics, Diagnostics and Monitoring.- Product development to identify the areas of the model that are applicable to a given organization’s situation and work with the organization to customize the model accordingly.- Customer and User satisfaction are key drivers, along with improved adoption across user community.- Show less -
General Manager Operations And Head Service DeliveryWipro Bpo Oct 2007 - May 2013Mumbai Area, India- Head Service Delivery for Transportation Business Unit for Wipro BPO.- Key responsibilities - P&L along with driving C-Sat/NPS and SLAs.- Responsible for SLA, KPI, Retention, Training and People Development across the BU.- Create journey of continuous improvement, driving efficiency and seeking better ways to standardize at the core and differentiate in the front.- Multi city/ Geography responsibility across multi delivery locations.- New business aquisition support.-… Show more - Head Service Delivery for Transportation Business Unit for Wipro BPO.- Key responsibilities - P&L along with driving C-Sat/NPS and SLAs.- Responsible for SLA, KPI, Retention, Training and People Development across the BU.- Create journey of continuous improvement, driving efficiency and seeking better ways to standardize at the core and differentiate in the front.- Multi city/ Geography responsibility across multi delivery locations.- New business aquisition support.- Additional responsibility, Location Head for Mumbai.- Additional projects- Service delivery head -Telecom account in the Philippines for a period 2009-2012 as addition to current role. Show less -
Associate Vice PresidentWipro Bpo Apr 2006 - Sep 2007Mumbai- Account and Service Delivery Head- End to End responsible for running the Operation.- Hiring, Training, Production and People Development and Retention- Driving Process improvement.- Customer Relationship Management and driving NPS.- P&L accountability and driving cost effeciencies. -
Manager And Service Delivery LeaderWipro Bpo Mar 2003 - Apr 2006Mumbai- Customer relationship management.- SLA management- Managing service delivery of teams 100-250approx.- Adherence to standards, ISO, COPC etc.- Leveraging Six Sigma, Lean, Kaizan.- Focus on Standardization, creating process infrastructure. -
Operation SuperintendentKenya Airways Aug 2000 - Feb 2003Mumbai- End to End- Airport Operations- Passenger Service- Ground Operations- Flight Operations- Airport and Station Management -
Flight Operations OfficerKlm Dec 1997 - Aug 2000- Customer Service, Ground Operations, Load planning, Weight and Balance, Performance Management, Crew Briefing... -
Sr.RtaJet Airways Nov 1995 - Dec 1997Customer Services, Reservations and Ticketing, Weight and Balance and Ramp handling.
Mark Felsinger Skills
Mark Felsinger Education Details
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Bachelor'S Degree
Frequently Asked Questions about Mark Felsinger
What company does Mark Felsinger work for?
Mark Felsinger works for Tyrianpurple.ai
What is Mark Felsinger's role at the current company?
Mark Felsinger's current role is Senior Business Leader, Entrepreneur, Founder, Business Consulting , Strategy, Digital Operations, Consultative Selling, Outsourcing industry..
What is Mark Felsinger's email address?
Mark Felsinger's email address is ma****@****pro.com
What schools did Mark Felsinger attend?
Mark Felsinger attended Bangalore University, St. Aloysius Degree College, St. Aloysius Pu Campus, Cox Town, Bangalore -05, St. Joseph's Boys' High School.
What are some of Mark Felsinger's interests?
Mark Felsinger has interest in Environment, Education, Children.
What skills is Mark Felsinger known for?
Mark Felsinger has skills like Strong People Skills, Project Execution, Presently Manage Large Scale Operations Across Cities And Countries, Management, Crm, Performance Management, Service Delivery, Business Transformation, Leadership Development, Account Management, Customer Service, Team Management.
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