Mark Fender Email & Phone Number

North Carolina, United States

North Carolina, United States

Thomasville, Nc, Us

Auburn Hills, Michigan, Us

Lake Forest, Il, Us

• Lead and direct the Technical and Quality Assurance for PTVE at two mill sites, including 3 uncoated freesheet paper machines, one uncoated board machine, three polymer extrusion lines for liquid packaging, multiple rewinders and wrappers, and ensuring all product meets quality specifications prior to shipping to the customer.• Supported reduction in board liquid packaging quality claims from 0.58%/sales to 0.26%/sales from 2021-2022, while reducing complaint resolution time for liquid packaging customers.• Document and track historical trends of external customer complaint metrics, internal quality issues, and updating specifications as necessary to improve Cpk and reduce overall quality claims.• Sustain and support the Food Safety Management System in accordance to FSSC22000 requirements, managing two food safety teams at separate locations, evaluating yearly improvements, scheduling and managing third-party audits, and • Evaluate and approve internal trial plans as developed by process and quality engineers including regulatory, food safety and quality expectations as well as PPA (Possible Problem Analysis) to ensure trials are conducted appropriately.• Support management of record keeping and formal documentation through internal QMS system database and SharePoint, including website management, document revision, implementation, updates and archiving.• Sustain management and leadership of three salaried engineers and supervision to lead projects, set regular yearly goals and mentor hourly-workforce. Also, managed four direct hourly technicians for microbial compliance lab, customer complaint processing, quality specification and new products, and automated gauge and lab chemical technician.• Implemented long-term plan to automate the uncoated board lab to reduce employee workload and improve accurate and more frequent data inputs for real-time product quality attributes.

Memphis, Us

• Developed the Food Safety Management System in accordance to FSSC22000 requirements, which include ISO22000 and ISO22002-4 standards, facilitating risk assessments, hazard analysis, foundational GMP/PRP programs, and HACCP programs.• Successful leadership and coordination of the Food Safety Management System at the Canton and Waynesville facilities, including two separate food safety teams and HACCP programs.• Oversee and participate in internal auditing of both food packaging operations through internal GMP compliance audits and internal process audits.• Coordinate with stakeholder departments to ensure adherence to GMP requirements through training and departmental meetings.• Successfully achieved GFSI certification of both Canton and Waynesville facilities over the past two years with minimal non-conformances.• Successfully passed third-party customer audits for Canton and Waynesville facilities through SGS representing Starbuck's coffee in accordance to the BRC standards.• Support and process customer quality claims from our carton converting facilities through root cause evaluation, statistical and trend analysis, and internal testing using MS Excel, Minitab and internal software systems.• Support management of record keeping and formal documentation through internal QMS system database and Intelex, including website management, document revision, and implementation.• Sustain management and leadership of 14 unionized lab technicians in three separate testing labs evaluating quality specifications for paper and food packaging products.

Memphis, Us

Sustain management and leadership for 41 unionized employees in a successful warehouse and shipping environmentImprove safety procedures that have resulted in an ongoing four years “safe” (accident free) workplace under my leadershipTrack daily and monthly shipments via railroad, container and OTR to identify lean opportunities and improve transit times to increase customer satisfaction and boost OTIFNE resultsCurrently involved in two manufacturing excellence teams involving lean sigma to reduce a total $350,000 per year in raw materials costs and improve inventory accuracy across the Waynesville facilityDeveloped and facilitated $1.2MM project proposal to automate the packaging process to improve customer satisfaction and reduce labor costsDeveloped strong relationship and supportive reputation with union represented employees, resulting in reduced union grievances significantly under my leadership

• Personally developed and lead implementation of foundational structure for third party organization within a global corporation – Kimberly-Clark/Berkeley Mills• Programs implemented include personnel management, progressive pay and merit review process, hiring and orientation, disciplinary counseling and review processes• Supported growth of associate base from 46 associates to 118 associates by taking over multiple areas of operation and managing them independently to meet customer goals and objectives• Developed work instructions and training documents for contracted associates in converting operations to successfully build the converting team• Developed programs and structure to reduce logistical order correctness issues from 28 in 2008 to 12 in 2009 and currently 2 YTD in 2010, based on an average of 830 orders per month• Provided customer service through visitation of customer distribution centers of outside customers such as 3M and Filtration Group to resolve specific issues and provide solutions• Recruited, hired, and mentored Warehouse Manager, Operations Manager, and Human Resources/Safety Coordinator• Pursued NC STAR accreditation for contracted operation at Berkeley facility• Partnered with Lean Pathways and NC State in lean programs to implement time and cost saving initiatives throughout contracted process• Facilitated and trained lean problem solving formats such as 4SPS (Four-step Problem solving), fishbone and process flow projects• Knowledgeable of and supported ISO 9001:2008 certification for contracted operations at Kimberly-Clark/Berkeley Mills• Developed strategic format to present attractive business model to other facilities and customers

• Provided dynamic leadership to a team of 68 individuals responsible for 14 different processes to optimize safety, quality, and efficiency in all areas of the department• Responsible for achieving aggressive hourly and daily production goals while monitoring inventories, ordering finish materials and cutting usage costs• Successful developed and implemented finishing procedures for the New Country and Modern Glamour product lines• Collaborated with product designers and regional sales representatives to improve product quality and feel based on customer feedback• Visited local distribution centers to inspect product as it reached customer and provided solutions to improve customer satisfaction• Involved in Lean manufacturing and Kaizen events to streamline finishing operations and improve capability of department

• Improved quality sensitive processes of preparing parts to enhance the look and feel of product through direction of 25 employees• Developed new sanding procedures and trained new employees in the use of the these procedures to improve quality and efficiency• Served on Quality Improvement Team to implement enhanced quality inspection procedures throughout the facility

• Managed a team of 18 employees to process rough lumber components into machined furniture parts • Developed and trained new employees in basics of furniture manufacturing and rough mill operations• Responsible for day to day rough mill operations including scheduling and flow of rough components

• Managed a team of 12 employees to sand furniture components to meet quality standards prior to furniture assembly• Developed new employees in sanding procedures and directed process flow• Independently responsible for second shift sanding operations and meeting daily goals as well as alleviating bottleneck issues

Master'S Of Science, Management And Leadership

Bachelor'S Of Science, Management